Experienced Customer Account Analyst II – Remote Bilingual Order & Account Management Specialist

About brighthush and the Packaging Innovation Landscape

brighthush is a global leader in packaging and graphic solutions, delivering cutting‑edge color and display technologies, functional products, and electronic materials to the automotive, healthcare, and consumer goods sectors. With a commitment to sustainability and customer excellence, brighthush empowers businesses worldwide to create products that stand out on the shelf and in the market. Our teams span continents, yet we share a single mission: to exceed customer expectations while driving positive environmental impact.

Why This Role Matters

As a Customer Account Analyst II, you will be the linchpin between our customers and the internal teams that bring their orders to life. In a fully remote capacity, you’ll manage a portfolio of accounts, ensuring every order is processed accurately, shipped on time, and delivered with the highest level of service. Your work will directly influence customer satisfaction, repeat business, and the overall success of brighthush’s global operations.

Key Responsibilities

• Account Portfolio Management: Own a diverse set of customer accounts, serving as the primary point of contact for all order‑related inquiries.
• Order Processing Excellence: Accurately enter and validate orders in our ERP system, ensuring compliance with pricing, terms, and product availability.
• Relationship Building: Cultivate strong, trust‑based relationships with customers, sales teams, and cross‑functional partners such as logistics, finance, and product development.
• Proactive Communication: Keep customers informed about order status, shipment updates, and any potential delays or product changes.
• Issue Identification & Resolution: Spot potential bottlenecks before they become problems, collaborating with relevant stakeholders to resolve issues swiftly.
• Multi‑Channel Interaction: Handle customer interactions via phone, email, and chat, maintaining a consistent, professional tone across all channels.
• Escalation Management: Escalate complex or high‑impact issues to the appropriate teams while ensuring a positive customer experience.
• Process Adherence: Follow established procedures for exceptions, special requests, and order modifications, ensuring compliance with internal controls.
• Continuous Improvement: Provide feedback on process gaps and propose enhancements that elevate service levels and operational efficiency.

Essential Qualifications

• High School Diploma or GED (Bachelor’s degree preferred).
• 2–3 years of experience in customer service, account management, or B2B order processing.
• Bilingual proficiency in English and French (written and verbal).
• Strong customer‑service orientation with a passion for delivering exceptional support.
• Excellent verbal and written communication skills.
• Proven problem‑solving and critical‑thinking abilities.
• Ability to prioritize competing demands while maintaining high accuracy and attention to detail.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Preferred Qualifications

• Experience with SAP or other ERP systems.
• Background in manufacturing, chemical, industrial, or distribution environments.
• Experience in a fast‑paced, high‑volume order processing environment.
• Knowledge of global trade compliance and shipping logistics.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Analytical Thinking: Translate data and order information into actionable insights.
• Collaboration: Work seamlessly with cross‑functional teams to resolve issues and improve processes.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Attention to Detail: Ensure every order is accurate, compliant, and delivered on time.
• Time Management: Balance multiple accounts and tasks without compromising quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Account Analyst II, you’ll have the chance to:

• Advance to senior analyst or account manager roles, taking on larger portfolios and strategic initiatives.
• Participate in cross‑functional projects that influence product development, supply chain optimization, and customer experience strategy.
• Access to continuous learning resources, including online courses, certifications, and internal knowledge bases.
• Mentorship from seasoned leaders who share best practices and industry insights.
• Opportunities to travel to regional offices or customer sites for immersive learning experiences.

Work Environment & Culture at brighthush

brighthush champions a culture of innovation, inclusion, and collaboration. Our remote work model empowers you to balance professional growth with personal well‑being. You’ll enjoy:

• Flexible scheduling that respects your life outside of work.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A supportive environment where your ideas are heard and valued.
• Access to cutting‑edge technology and tools that streamline your workflow.
• A commitment to sustainability, reflected in our products, processes, and corporate responsibility initiatives.

Compensation & Benefits

We offer a competitive salary range of $44,000 – $48,000 annually, commensurate with experience and performance. In addition, you’ll receive:

• Annual merit increases and performance bonuses.
• Paid holidays and paid time off (PTO) to recharge.
• Comprehensive health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• 401(k) retirement plan with company match.
• Life insurance and employee assistance programs.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to bring your customer‑centric expertise to a global leader in packaging innovation? Join brighthush and help shape the future of sustainable packaging solutions. Click the link below to submit your application and start your journey with us.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.