Experienced Customer Experience Specialist – Remote, Flexible Hours, Inbound & Outbound Support for Leading Brands at brighthush – Champion Loyalty Through Empathy, Cutting‑Edge Technology, and Personal Touch

About brighthush

brighthush is a pioneering customer experience partner that empowers brands across every industry to build lasting relationships with their audiences. With a portfolio that spans Fortune 500 leaders and dynamic mid‑market innovators, we specialize in delivering seamless, human‑centric support that turns every interaction into an opportunity for loyalty and growth. Our mission is simple: to elevate the customer journey through empathy, expertise, and technology.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional customer service is the cornerstone of business success. That’s why we invest in our people, offering a flexible, remote work environment that respects your life while challenging you to grow. Whether you’re a seasoned support professional or just starting your career, you’ll find a culture that celebrates curiosity, collaboration, and continuous learning.

Key Benefits

• Competitive hourly rate: $9.50 – $15.00 (performance‑based bonuses included)
• Flexible scheduling: choose your own hours with a minimum of 15 hours per week
• Fully remote: work from anywhere in the United States (excluding California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin, and New York)
• No cold calling: all inbound and outbound calls are client‑initiated or scheduled
• Comprehensive training program: from product knowledge to advanced communication techniques
• Ongoing support: from a dedicated team of managers and peers
• Monthly performance bonuses and recognition programs
• Digital learning hub: courses on customer psychology, sales, and tech tools
• Health & wellness stipend, flexible vacation policy, and a vibrant virtual community

Role Overview

As a Customer Experience Specialist at brighthush, you will serve as the voice of our clients, ensuring that every customer interaction is positive, productive, and aligned with brand values. You will handle inbound and outbound calls, resolve issues, and identify upsell opportunities—all while maintaining a high level of customer satisfaction and trust.

Primary Responsibilities

• Answer and manage inbound customer calls with professionalism and empathy.
• Initiate outbound calls to follow up on support tickets, gather feedback, and promote relevant products or services.
• Diagnose and resolve customer issues efficiently, using a structured problem‑solving approach.
• Ask clarifying questions to uncover customer needs and recommend tailored solutions.
• Articulate product features and benefits in a compelling, competitive manner.
• Document all interactions in the CRM, ensuring accurate and up‑to‑date records.
• Collaborate with cross‑functional teams (sales, technical support, product) to deliver seamless solutions.
• Proactively identify trends, report recurring concerns, and suggest process improvements.
• Share best practices and success stories with teammates during regular knowledge‑sharing sessions.
• Maintain a positive, solution‑oriented attitude, even under high‑volume or challenging situations.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of customer service or call center experience.
• Proficient computer skills, including keyboarding speed of at least 35 WPM.
• Excellent verbal and written communication skills in English.
• Basic math proficiency (addition, subtraction, percentages).
• Strong reading comprehension and the ability to follow complex instructions.
• Reliable high‑speed internet connection and a USB headset.
• Minimum of 15 hours per week commitment.
• Ability to work independently and manage time effectively in a remote setting.

Preferred Qualifications

• Experience with CRM platforms.
• Background in sales or upselling within a customer service context.
• Knowledge of the technology or consumer goods sectors.
• Multilingual abilities (Spanish, French, Mandarin, etc.) are a plus.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first and seek to exceed expectations.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Problem‑Solving: Analytical thinking to diagnose issues and devise effective solutions.
• Adaptability: Thrive in a fast‑changing environment and handle multiple priorities.
• Team Collaboration: Work seamlessly with colleagues across departments.
• Time Management: Prioritize tasks and meet deadlines in a remote setting.
• Tech Savvy: Comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As you master the fundamentals of customer support, you’ll have the chance to:

• Advance to a Senior Support Specialist or Team Lead position.
• Transition into sales or account management roles, leveraging your deep product knowledge.
• Participate in leadership development programs and earn certifications in customer experience management.
• Take on project‑based initiatives that shape the future of our support operations.
• Earn a spot on our “Voice of the Customer” advisory board, influencing product strategy.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and empowerment. Our remote teams collaborate through real‑time chat, video calls, and a shared knowledge base. We celebrate wins with virtual happy hours, monthly hackathons, and quarterly town‑halls where every voice is heard. Our values—Integrity, Curiosity, Collaboration, and Impact—guide everything we do, ensuring that you feel supported, challenged, and recognized.

Compensation & Perks

Hourly Rate: $9.50 – $15.00 (based on performance and placement) Bonuses: Monthly performance bonuses tied to customer satisfaction and resolution metrics Schedule: Choose your own hours with a minimum of 15 hours per week Remote Work: Work from anywhere in the U.S. (excluding California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin, and New York) Health & Wellness: Health stipend, mental health resources, and a flexible vacation policy Professional Development: Access to a digital learning hub, mentorship programs, and conference sponsorships Community: Virtual coffee chats, peer recognition, and a vibrant online community

How to Apply

Ready to bring your customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush in redefining the customer experience.

Apply to brighthush Today

Join brighthush – Where Every Call Matters

At brighthush, we’re not just answering questions; we’re building relationships that last. If you’re passionate about delivering outstanding service, eager to learn, and ready to make a real impact, we want to hear from you. Your journey to a fulfilling, flexible, and rewarding career starts here.