Entry‑Level Customer Experience Analyst – Order‑to‑Cash Specialist – Remote & Travel Opportunities

About brighthush and the Steel & Metals Industry

brighthush is a leading innovator in the steel and metals sector, delivering high‑quality products and services to customers worldwide. With a legacy of engineering excellence and a commitment to sustainability, brighthush has become a trusted partner for manufacturers, construction firms, and industrial suppliers. Our mission is to transform the way steel is produced, distributed, and consumed, leveraging cutting‑edge technology and data‑driven insights to create value for every stakeholder.

As the global demand for resilient infrastructure and advanced manufacturing continues to rise, brighthush is expanding its footprint and investing in talent that can navigate complex supply chains, drive customer satisfaction, and unlock new growth opportunities. If you are passionate about the intersection of customer experience, operations, and technology, this role offers a unique platform to shape the future of the industry.

Why Join brighthush?

• Impactful Work: You will manage a portfolio of key customer accounts, directly influencing order accuracy, delivery timelines, and overall customer satisfaction.
• Remote Flexibility: Work from anywhere while enjoying occasional on‑site collaboration at our Troy, MI Automotive Center for training and team engagement.
• Career Growth: Our structured career ladder, mentorship programs, and cross‑functional projects enable rapid skill development and upward mobility.
• Inclusive Culture: brighthush values diversity, fosters collaboration, and encourages continuous learning in a supportive environment.
• Competitive Compensation: We offer a comprehensive benefits package, performance bonuses, and opportunities for professional development.

Key Responsibilities

As a Customer Experience Analyst I, you will be the linchpin between our customers and internal teams, ensuring seamless execution of the order‑to‑cash cycle. Your day‑to‑day tasks will include:

• Managing orders in Oracle EBS, validating specifications, pricing, and shipment details against customer purchase orders.
• Maintaining accurate customer forecasts and measuring forecast accuracy against industry benchmarks.
• Communicating proactively with customers, production facilities, technical staff, and Sales & Marketing to resolve order entry, pricing, and production issues.
• Tracking order production and delivery, ensuring on‑time fulfillment and adherence to customer requirements.
• Releasing materials and coordinating deliveries based on customer demand and inventory levels.
• Monitoring inventory, especially aged stock, and coordinating shipments to meet supply commitments.
• Collaborating with the Regional Sales Manager to nurture customer relationships and gather market intelligence for forecasting.
• Conducting root‑cause analysis for inventory variances and implementing corrective actions.
• Participating in cross‑functional projects focused on process efficiency and cost reduction.
• Delivering an outstanding customer experience that reflects brighthush’s commitment to quality and service excellence.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Bachelor’s degree in Business Administration, Communications, Supply Chain Management, or a related field, or an equivalent combination of education and experience.
• Minimum of two years of experience in customer experience, order management, or a closely related function.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly.
• Strong planning and organizational abilities, capable of juggling multiple priorities in a fast‑paced environment.
• Meticulous attention to detail, ensuring data accuracy and compliance with internal controls.
• Proficiency in Microsoft Office, especially Excel, and comfort with learning new web‑based applications.
• Demonstrated teamwork in a matrixed organization, collaborating across functional lines.
• Experience in the steel, metals, or a related industry is highly desirable.

Preferred Skills & Competencies

While not mandatory, the following skills will set you apart:

• Application of problem‑solving techniques to identify and enhance customer value drivers.
• Effective project management, including the ability to manage multiple concurrent tasks and deliver results on schedule.
• Proactive identification and development of cross‑disciplinary supply chain improvement opportunities.
• Strong analytical mindset, comfortable with data interpretation and trend analysis.
• Adaptability to evolving technologies and processes within the steel supply chain.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent through continuous learning and career advancement. As a Customer Experience Analyst, you will:

• Gain exposure to end‑to‑end order‑to‑cash processes, building a deep understanding of supply chain dynamics.
• Participate in cross‑functional initiatives that drive operational excellence and innovation.
• Access formal training programs in Oracle EBS, data analytics, and project management.
• Benefit from mentorship by senior leaders in Sales, Operations, and Customer Success.
• Progress to roles such as Senior Customer Experience Analyst, Supply Chain Analyst, or Customer Success Manager, with clear pathways to leadership.

Work Environment & Physical Requirements

• Remote work structure with the flexibility to commute to the Troy, MI Automotive Center for training and collaboration.
• Up to 25% travel required for customer visits, training sessions, and cross‑functional meetings.
• Predominantly desk‑based role, requiring frequent computer use and occasional standing for 50% of the time.
• Collaborative, matrixed environment that values teamwork, open communication, and continuous improvement.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to individual and company metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to make a tangible impact in a dynamic industry? Join brighthush and help shape the future of steel and metals. Click the link below to submit your application and take the first step toward an exciting career.

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We’re Excited to Hear From You!

At brighthush, we celebrate curiosity, resilience, and a passion for delivering exceptional customer experiences. If you’re eager to grow, collaborate, and drive meaningful change, we encourage you to apply today. Let’s build the future of steel together.