Experienced Customer Financial Specialist Associate – Remote, Eastern Standard Time Zone – Patient Billing & Revenue Management Expert

About brighthush and the Healthcare Finance Landscape

brighthush is a leading provider of integrated healthcare solutions, dedicated to delivering compassionate, patient‑centered care across the United States. In a rapidly evolving industry where technology, compliance, and patient experience converge, our finance team plays a pivotal role in ensuring that every patient interaction is seamless, transparent, and financially sound. As a Customer Financial Specialist Associate, you will be at the forefront of this mission, bridging the gap between clinical excellence and fiscal responsibility.

Why Join brighthush?

• Impactful Work – Your daily conversations will directly influence patient satisfaction and financial outcomes, ensuring that individuals receive the support they need while maintaining the integrity of our revenue cycle.
• Remote Flexibility – Work from the comfort of your home in Pennsylvania (or any U.S. state) while staying connected to a vibrant, collaborative team.
• Growth & Development – Access to continuous learning programs, mentorship, and clear career pathways within finance, operations, and leadership.
• Inclusive Culture – A workplace that values kindness, excellence, learning, innovation, and safety—core principles that guide every decision at brighthush.
• Competitive Compensation – A comprehensive benefits package that includes health, vision, dental, and domestic partner coverage from day one.

Key Responsibilities

As a Customer Financial Specialist Associate, you will manage a dynamic mix of inbound and outbound calls, ensuring that every patient interaction is handled with empathy, clarity, and efficiency. Your responsibilities include:

• Providing a single point of contact for brighthush patients, offering in‑depth knowledge and advocating for any billing or process concerns.
• Executing all accounts receivable functions: collecting payments, resolving account discrepancies, applying discounts, setting up monthly installment plans, and guiding patients through financial assistance programs.
• Validating self‑pay account status and insurance billing, managing undeliverable statements, and ensuring compliance with departmental policies, state and federal regulations.
• Collaborating with Revenue Management and other internal teams to coordinate activities that enhance revenue integrity and patient satisfaction.
• Working closely with staff, customers, and management to identify technical solutions that meet evolving business needs.
• Educating patients on billing, insurance, and regulatory matters across all complexity levels.
• Supporting system migrations related to mergers and acquisitions, ensuring data integrity and minimal disruption.
• Maintaining strict adherence to federal and state regulations, as well as internal policies.
• Identifying improvement opportunities, proposing recommendations, and driving initiatives that enhance processes and patient experience.
• Completing assigned reports and projects, holding yourself accountable for timely, accurate delivery.

Essential Qualifications

• High School Diploma or GED (required).
• Minimum of 1 year of related work experience in a customer‑facing role (required).
• Minimum of 1 year of customer service experience (preferred).
• Strong communication skills, both verbal and written.
• Proficiency in using billing and customer relationship management (CRM) systems.
• Ability to navigate complex regulatory environments and maintain compliance.
• Demonstrated problem‑solving skills and a proactive mindset.
• High level of accuracy and attention to detail.
• Self‑motivated, with the ability to work independently in a remote setting.

Preferred Qualifications

• Experience in healthcare revenue cycle management or medical billing.
• Knowledge of insurance verification, prior authorization, and financial assistance programs.
• Familiarity with state and federal healthcare regulations (e.g., HIPAA, ACA).
• Previous experience in a call center environment with high call volume.
• Advanced proficiency in Microsoft Office Suite and data analysis tools.
• Certification in medical billing or finance (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and the ability to build rapport quickly.
• Financial Acumen – Understanding of billing cycles, payment plans, and financial assistance.
• Regulatory Knowledge – Awareness of compliance requirements and best practices.
• Technical Proficiency – Comfortable with multiple software platforms and data entry.
• Problem‑Solving – Ability to analyze issues, propose solutions, and follow through.
• Time Management – Efficiently handle multiple tasks while meeting deadlines.
• Collaboration – Work effectively with cross‑functional teams in a virtual environment.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation and excellence. As a Customer Financial Specialist Associate, you will have access to:

• On‑the‑job training modules covering billing systems, compliance, and customer service best practices.
• Mentorship programs pairing you with seasoned finance professionals.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the organization.
• Leadership development workshops that prepare you for future managerial roles.
• Annual performance reviews with clear metrics and personalized development plans.

Work Environment & Culture at brighthush

Our culture is built on the pillars of kindness, excellence, learning, innovation, and safety. We foster an environment where:

• Every team member is respected and heard.
• Ideas are welcomed, and constructive feedback is encouraged.
• Collaboration across departments is the norm, not the exception.
• Work‑life balance is supported through flexible scheduling and remote work options.
• Professional growth is a shared responsibility between employee and organization.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and qualifications, brighthush offers a competitive compensation package that includes:

• Health, vision, and dental insurance for full‑time and part‑time employees.
• Domestic partner coverage.
• Paid time off, holidays, and sick leave.
• 401(k) plan with company match.
• Employee wellness programs and resources.
• Access to a virtual learning platform and tuition reimbursement for relevant courses.

How to Apply

Ready to make a difference in patient care and financial stewardship? Submit your application today and join a team that values your expertise, supports your growth, and celebrates your contributions.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.