Multilingual Customer Success Specialist – Polish, English & Russian – Remote, IT Support & Training Lead at brighthush

About brighthush

brighthush is a forward‑thinking technology company that empowers businesses worldwide with cutting‑edge customer experience solutions. With a global footprint and a passion for innovation, we help organizations transform the way they interact with their customers, turning every touchpoint into an opportunity for delight. Our team is built on a foundation of curiosity, collaboration, and a relentless drive to exceed expectations. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of customer success.

Role Overview

As a Multilingual Customer Success Specialist at brighthush, you will be the linchpin between our clients and our product. You will champion a customer‑centric culture, design and deliver training programs, and ensure that every interaction reflects our commitment to excellence. This role is ideal for someone who thrives in a fast‑paced, remote setting, enjoys coaching others, and is fluent in Polish, English, and Russian. You will work closely with product, engineering, and support teams to keep our customers informed, engaged, and satisfied.

Key Responsibilities

• Strategic Leadership: Develop and refine a customer mission statement that aligns with brighthush’s corporate strategy and drives a culture of service excellence.
• Training & Enablement: Design, implement, and continuously improve training programs for remote teams, ensuring that every team member can deliver top‑tier support.
• Performance Management: Evaluate customer service metrics, set performance standards, and create dashboards that provide actionable insights.
• Call & Ticket Management: Oversee inbound and outbound calls, manage missed calls, and triage support tickets to guarantee timely resolution.
• Product Advocacy: Stay abreast of application updates, guide the team through new features, and provide feedback to product owners.
• Quality Assurance: Reproduce bugs, test new features before deployment, and document findings to improve product stability.
• Documentation: Create clear, concise, and user‑friendly documentation that empowers customers and internal teams alike.
• Customer Engagement: Assist users, answer complex queries, and provide diplomatic, patient support across all languages.
• Continuous Improvement: Update procedures promptly, adapt to new industry trends, and share best practices with the broader organization.

Essential Qualifications

• Minimum 1 year of experience in an IT or SaaS customer support environment.
• Fluency in Polish, English, and Russian (written and spoken).
• Proven ability to teach, engage, and lead remote teams.
• Experience designing scalable training practices and processes for distance learning.
• Strong analytical skills with the ability to provide clear, unbiased feedback.
• Excellent organizational skills and a knack for planning work efficiently.
• Solid understanding of computers, networks, and CRM software.
• Rapid learner who can absorb new industry, product, or technical knowledge quickly.
• Flexibility to adapt to changing schedules and time zones.
• University degree is a plus but not mandatory.

Preferred Qualifications

• Experience with customer success platforms such as Gainsight, Totango, or similar.
• Background in quality assurance or software testing.
• Knowledge of data analytics tools (e.g., Tableau, Power BI).
• Experience in a multicultural, multilingual environment.
• Certifications in customer success, coaching, or related fields.

Skills & Competencies

• Communication: Exceptional verbal and written communication across three languages.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Empathy & Diplomacy: Patience and tact when dealing with diverse customer personalities.
• Technical Proficiency: Comfortable navigating CRM systems, ticketing tools, and collaboration platforms.
• Leadership: Inspiring remote teams, fostering collaboration, and driving continuous improvement.
• Adaptability: Thrives in a fast‑changing environment and embraces new challenges.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high quality under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training workshops on the latest industry trends and technologies.
• Opportunities to lead cross‑functional projects and influence product direction.
• Clear career paths from Customer Success Specialist to Manager, Director, or VP roles.
• Support for certifications and advanced education.

Work Environment & Culture

brighthush is built on a culture of openness, innovation, and mutual respect. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools like Slack, Teams, and Miro.
• Flexible working hours that accommodate multiple time zones.
• A vibrant community of professionals who celebrate successes and learn from challenges.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary that reflects your expertise and contributions. Additional perks include:

• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision plans.
• Unlimited paid time off and a generous parental leave policy.
• Annual professional development stipend.
• Access to a global network of events, conferences, and workshops.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to bring your passion for customer success to a company that values innovation and teamwork, we’d love to hear from you. Click “I’m Interested” below and submit your application. In your cover letter, tell us why you’re the perfect fit for this role and how you can help brighthush continue to delight customers worldwide.

Ready to Join the brighthush Family?

Our employees are our pride and our most valuable asset. If you dream of working in a fun, open‑structured environment with solid management and a culture that values integrity, perfection, and family, brighthush is the place for you. We’re young, ambitious, and dedicated to achieving success together. Join us and help us conquer the world—one satisfied customer at a time.

Originally posted on