Experienced Customer Master Data Specialist – Remote, 12‑Month Contract, Eastern Standard Time – Data Integrity & Customer Support Excellence

Introduction

At brighthush, we believe that every customer interaction is an opportunity to build trust, streamline processes, and drive business growth. As a global leader in innovative solutions, we are committed to delivering exceptional service while fostering a culture of continuous improvement. We are currently seeking a highly motivated Customer Master Data Specialist to join our dynamic, fully remote team for a 12‑month contract. If you thrive in a fast‑paced environment, enjoy meticulous data stewardship, and are passionate about delivering outstanding customer support, we want to hear from you.

Why brighthush?

• Remote Flexibility – Work from anywhere while aligning with Eastern Standard Time hours.
• Impactful Role – Your work directly influences order‑to‑cash accuracy, compliance, and customer satisfaction.
• Growth Opportunities – Gain exposure to SAP, Salesforce, and advanced data governance practices that can propel your career forward.
• Collaborative Culture – Join a team that values transparency, innovation, and a “Delight the Customer” mindset.

Key Responsibilities

As a Customer Master Data Specialist, you will be the guardian of our customer data ecosystem. Your day‑to‑day tasks will include:

• Data Creation & Maintenance – Establish address codes for direct and indirect customers in the order‑to‑cash system, and perform ongoing updates, deletions, and verifications in accordance with standard operating procedures.
• Compliance & Licensing Oversight – Investigate licensing and financial responsibility status for all parties listed on customer accounts, ensuring adherence to state, DEA, and veterinary regulations.
• Financial Data Accuracy – Maintain up‑to‑date tax information, tax exemption status, credit card, and bank details for new and existing accounts.
• Customer Support – Serve as the first line of support via phone, email, and Salesforce, delivering personalized, efficient, and enthusiastic service that helps customers achieve their goals.
• Process Improvement – Identify bottlenecks, recommend procedural enhancements, and collaborate with cross‑functional teams to implement best practices.
• Team Collaboration – Demonstrate brighthush leader behaviors by acting as a reliable team player while also thriving independently.
• High‑Volume Task Management – Manage multiple concurrent tasks in a fast‑paced environment with minimal supervision, ensuring meticulous attention to detail.

Essential Qualifications

• High School diploma required; Associate or Bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a data‑centric or order‑to‑cash environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and web‑based applications.
• Strong analytical and organizational skills with a high degree of accuracy.
• Excellent verbal and written communication abilities; comfortable presenting complex data to diverse audiences.
• Proven ability to manage time effectively and prioritize tasks in a high‑volume setting.
• Positive, outgoing attitude with a “Delight the Customer” mindset.
• Comfortable with phone systems and internet applications; adept at troubleshooting basic technical issues.

Preferred Qualifications

• Experience with SAP order‑to‑cash system functionality.
• Familiarity with Salesforce.com or similar CRM platforms.
• Background in data governance, compliance, or regulatory environments.
• Knowledge of state, DEA, and veterinary licensing requirements.
• Experience in a remote or distributed team setting.

Core Skills & Competencies

• Data Integrity – Ensuring accuracy, completeness, and consistency of customer data.
• Customer‑Centricity – Delivering exceptional service and building lasting relationships.
• Problem‑Solving – Quickly diagnosing issues and implementing effective solutions.
• Process Optimization – Continuously seeking ways to improve efficiency and quality.
• Collaboration – Working seamlessly with cross‑functional teams (Finance, Sales, Compliance).
• Adaptability – Thriving in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Master Data Specialist, you will:

• Gain hands‑on experience with SAP and Salesforce, positioning you for future roles in data management, analytics, or business operations.
• Participate in regular training sessions covering industry best practices, regulatory updates, and emerging technologies.
• Collaborate with senior leaders to shape data governance policies and contribute to strategic initiatives.
• Access a mentorship program that pairs you with experienced professionals across the organization.

Work Environment & Company Culture

Our remote-first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Real‑time collaboration tools (Slack, Teams, Zoom).
• Flexible scheduling within Eastern Standard Time to accommodate personal commitments.
• A supportive community that celebrates achievements and encourages continuous learning.

Compensation & Benefits

We offer a competitive hourly rate of $20–$25 per hour, paid on a W‑2 basis. In addition, you will enjoy:

• Health, dental, and vision insurance options (subject to eligibility).
• Paid time off and holiday schedule aligned with company policy.
• Professional development stipend for courses, certifications, or conferences.
• Employee recognition programs and performance bonuses.
• Access to a comprehensive digital benefits portal.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your expertise can help us elevate customer data excellence and drive business success.

Apply Now at brighthush Careers

Conclusion

As a Customer Master Data Specialist at brighthush, you will play a pivotal role in safeguarding data integrity, ensuring regulatory compliance, and delivering world‑class customer support—all from the comfort of your own home. If you are detail‑oriented, customer‑focused, and eager to grow within a forward‑thinking organization, we encourage you to apply today. Join us in shaping the future of data excellence and customer delight.