Experienced Customer Support Specialist – Remote CPAP Centralized Care Team – Patient Advocacy & Respiratory Therapy Coordination

About brighthush

brighthush is a national leader in home healthcare, dedicated to empowering patients to manage their health from the comfort of their own homes. With a comprehensive portfolio that spans ventilators, oxygen therapy, sleep apnea solutions, wound care, diabetic management, and a wide array of other home medical equipment, we are more than a provider – we are a trusted partner in patient care. Our mission is simple: to improve lives by delivering high‑quality products, exceptional service, and compassionate support across 45 states and hundreds of locations. Whether you are a clinician, technician, or healthcare administrator, your work at brighthush directly enhances patient independence, comfort, and well‑being.

Role Overview

As a Customer Support Specialist – CPAP Centralized Care Team, you will be the first point of contact for new patients, guiding them through the entire intake process, from insurance verification to product education. This fully remote position is ideal for individuals who thrive in a fast‑paced, patient‑focused environment and who are passionate about making a tangible difference in people’s lives. Your day‑to‑day responsibilities will involve coordinating with field locations, ensuring timely service delivery, and acting as a patient advocate to resolve concerns and improve satisfaction.

Key Responsibilities

• Conduct patient satisfaction calls and serve as a patient advocate to resolve concerns promptly.
• Coordinate order fulfillment with field locations, ensuring accurate and timely delivery of respiratory therapy equipment.
• Educate patients on CPAP therapy, product usage, and ongoing care requirements.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations, including documentation of medical necessity.
• Manage new order intake, verifying clinical, billing, and care‑related information for accuracy.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Serve as the first line of support for patients, referral sources, and internal teams.
• Verify insurance eligibility and obtain authorizations for services and equipment.
• Utilize proprietary systems (eIntake, IMBS) to manage patient records and workflow.
• Work independently in a remote environment, demonstrating self‑motivation and strong time‑management skills.
• Perform additional duties as assigned to support team goals and patient outcomes.

Essential Qualifications

• High school diploma or GED equivalent (required).
• Background check and drug screening (as applicable).
• Valid driver’s license in state of residence with a clean driving record (when applicable).
• Strong written and verbal communication skills in English.
• Ability to interpret a variety of communications (verbal, non‑verbal, written, listening, and visual).
• Confidentiality, discretion, and caution when handling sensitive information.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and email communication.
• Experience with email transmission, internet navigation, and research.
• Physical ability to lift and carry office equipment as needed.

Preferred Qualifications

• Experience with medical equipment and respiratory therapy products.
• Knowledge of medical billing practices and reimbursement processes.
• Background in healthcare administration, patient intake, or insurance verification.
• One year of related work experience.
• Familiarity with medical terminology.

Skills & Competencies

• Accurate mathematical calculations for billing and documentation.
• Multi‑tasking with meticulous attention to detail.
• Self‑motivation, organization, and deductive problem‑solving skills.
• Ability to work independently and collaboratively within a team.
• Strong customer‑service orientation and empathy for patients.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will gain exposure to the full spectrum of home healthcare operations, positioning you for future roles in clinical coordination, program management, or leadership within our patient care teams. We offer ongoing training in medical terminology, insurance processes, and the latest respiratory therapy technologies. Additionally, you will have access to mentorship programs and cross‑functional projects that broaden your skill set and accelerate your career trajectory.

Work Environment & Company Culture

Working remotely from day one, you will be part of a collaborative, mission‑driven culture that values innovation, integrity, and patient‑first thinking. Our team is built on trust, open communication, and a shared commitment to improving patient outcomes. We celebrate diversity, encourage continuous learning, and provide a supportive environment where every voice is heard. At brighthush, you’ll find a workplace that balances flexibility with accountability, empowering you to deliver exceptional care while maintaining a healthy work‑life balance.

Compensation & Benefits

Base Pay: Starting at $15.25 per hour for the 1st shift (Mon‑Fri, 8 am‑5 pm CST). Bonus Opportunities: Quarterly bonus potential based on performance metrics. Benefits Package: Comprehensive health, dental, vision, and life insurance; 401(k) with employer match; HSA and FSA options; paid time off and holidays; employee assistance program; and access to brighthush mental health and Medicare programs. Additional Perks: Employee discount programs, recognition initiatives, and reimbursement for mileage and phone usage (where applicable). Remote Work: 100% remote, with the flexibility to work from any U.S. location.

How to Apply

Ready to make a difference from the comfort of your home? Submit your resume and cover letter through our careers portal. Our hiring managers review applications promptly and will contact candidates whose experience aligns with the role. For status updates, sign into your account on the brighthush careers site. All positions remain open until filled, typically within 200 days.

Closing

At brighthush, we are committed to creating a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities. Join us in transforming home healthcare and empowering patients to live more comfortably, independently, and actively. Apply today and become a vital part of the brighthush family.