Experienced Customer Service Advisor – Midnights Team (Fixed Shift) – Deliver Exceptional Support at brighthush
Welcome to brighthush – Where Small Business Dreams Take Flight
At brighthush, we’re on a mission to level the playing field for small businesses across the UK. For too long, traditional banks have been slow, inflexible, and often out of touch with the real challenges entrepreneurs face. We stepped in to change that narrative, creating a suite of financial tools that are as nimble and forward‑thinking as the businesses we serve. From a best‑in‑class business credit card to a comprehensive spend‑management platform, we’ve already helped over 200,000 customers unlock the capital they need to grow.
With a team of more than 1,000 dedicated professionals, an annual card spend of £20 billion, and a Trustpilot rating of 4.7 stars, brighthush is not just a fintech – it’s a movement. We’re profitable, we’re expanding, and we’re hungry for talent that shares our passion for innovation, customer obsession, and relentless improvement.
Why Join the Midnights Team?
The Midnights Team is the heartbeat of our customer experience during the night shift. You’ll be the first point of contact for our business owners when they need help, and you’ll play a pivotal role in turning a simple call into a lasting relationship. Working the 5:30 pm – 2:00 am shift means you’ll experience the unique rhythm of a 24‑hour business, and you’ll have the chance to make a real difference when the world is quiet.
Key Responsibilities
- Multi‑Channel Support: Deliver friendly, professional assistance via phone, email, and live chat, ensuring every interaction reflects brighthush’s high standards.
- Case Ownership: Take full responsibility for each customer case from opening to Apply for this job