Senior Customer Success Architect – Enterprise & Government DevSecOps Transformation Lead (Japan) – Driving Digital Transformation, Secure Software Delivery, and Strategic Customer Enablement at brighthush

About brighthush and the Future of DevSecOps

brighthush is not just a technology vendor; it is the catalyst that propels the next wave of digital transformation. In an era where speed, security, and compliance are non‑negotiable, brighthush empowers enterprises and governments to deliver software that is faster, safer, and more resilient. With a global community of over 50 million developers, architects, and security professionals, brighthush has become the go‑to partner for organizations that demand continuous delivery without compromising on security.

Our mission is simple yet ambitious: help every customer ship better, faster, and safer software. We achieve this by unifying code, infrastructure, and security into a single, continuous workflow powered by artificial intelligence, data analytics, and a culture of relentless improvement. At brighthush, we don’t just build tools; we build enduring partnerships that last for decades, enabling our customers to stay ahead of evolving threats and regulatory landscapes.

Why This Role Matters

As the digital landscape evolves, enterprises and governments face increasing pressure to modernize their software delivery pipelines while maintaining rigorous security and compliance standards. The Senior Customer Success Architect for Japan sits at the intersection of technology, strategy, and customer advocacy. This role is pivotal in translating complex business challenges into actionable, measurable success plans that drive adoption, retention, and expansion of the brighthush platform across the most critical accounts.

Role Overview

In this individual‑contributor capacity, you will serve as the trusted strategic advisor and technical authority for brighthush’s most complex and high‑value Enterprise and Government customers. Your responsibilities will span the entire customer lifecycle—from pre‑sales engagement to post‑implementation support—ensuring that each account realizes tangible business value and achieves a high level of satisfaction.

You will operate with autonomy, advising C‑level stakeholders on business transformation, shaping best‑practice playbooks, and influencing renewal and expansion decisions at the executive level. Your deep technical expertise, combined with a customer‑centric mindset, will enable you to guide organizations through the most challenging DevSecOps transformations.

Key Responsibilities

• Account Ownership – Own a portfolio of flagship Enterprise and Government accounts, driving adoption, retention, expansion, and overall satisfaction through strategic, business, and technical engagement.
• Strategic Advisory – Serve as the senior post‑sales technical advisor for high‑value accounts, shaping multi‑year platform and DevSecOps strategy in partnership with customer executives.
• Customer Success Planning – Translate ambiguous business outcomes into rigorous Customer Success Plans (CSPs) that include clear goals, quantifiable benefits, realistic adoption milestones, and remediation actions.
• Executive Reporting – Prepare executive‑ready reporting on adoption, retention, and expansion, demonstrating tangible impact on business outcomes.
• Technical Guidance – Provide deep technical guidance on enterprise‑scale CI/CD architecture, DevSecOps maturity models, and platform consolidation strategy, advising on trade‑offs such as multi‑cloud vs. hybrid, self‑managed vs. dedicated deployments.
• Lifecycle Management – Own the full lifecycle of account adoption, retention, and expansion, with direct accountability for commercial and technical health.
• Escalation Leadership – Lead end‑to‑end resolution of critical cross‑functional escalations, ensuring root cause analysis, follow‑up actions, and executive communication.
• Enablement & Training – Design and deliver technical enablement programs at scale, identifying systemic maturity gaps and building roadmaps to close them.
• Architecture Advisory – Advise on cloud and platform architecture decisions with enterprise‑wide impact, including multi‑region deployment, secrets management, and network/security topology for regulated environments.
• Best‑Practice Champion – Guide customers on brighthush platform best practices: Git workflows, branching strategies, CI/CD pipeline design, DevSecOps adoption patterns, and security scanning configuration.
• Cross‑Functional Collaboration – Collaborate with Professional Services, Sales, and internal teams to identify expansion opportunities and ensure a seamless customer journey from onboarding through renewal.
• Continuous Improvement – Champion a culture of continuous improvement by conducting retrospectives, post‑mortems, and knowledge‑sharing sessions that elevate the entire customer success organization.
• Thought Leadership – Act as a thought leader by contributing to industry forums, whitepapers, and case studies that showcase brighthush’s impact on digital transformation.

Essential Qualifications

• Japanese citizenship, based in Japan.
• Native or professional proficiency in Japanese and English.
• Hands‑on experience building or owning end‑to‑end CI/CD pipelines, including pipeline‑as‑code, multi‑stage design, artifact management, and troubleshooting.
• Career spanning multiple direct‑customer roles (Technical Account Management, Solution Sales, Pre‑sales, Consulting, Professional Services) across diverse verticals such as Government, Banking, Manufacturing, and Telecommunications.
• Proven track record of managing enterprise or government accounts through complex transformations, from on‑premise to cloud, monolith to microservices, and Waterfall to DevSecOps.
• Demonstrated ability to be the go‑to person during account crises, with a history of owning outcomes in high‑stakes situations.
• Deep expertise in DevSecOps practices, including shift‑left security, SAST, DAST, SCA, container scanning, and enterprise‑scale CI/CD architecture.
• Expert knowledge of Git, merge request workflows, branching strategies (trunk‑based, GitFlow), and modern delivery lifecycles.
• Experience with infrastructure‑as‑code, GitOps, cloud and on‑prem environments, IAM, secrets management, and deployment considerations for regulated or high‑security contexts.
• Proven ability to translate business requirements into measurable success plans and executive‑level business cases (TCO, compliance, risk).
• Strong communication, stakeholder management, and organizational skills, with the ability to coordinate across cross‑functional teams.
• Strategic mindset with the ability to envision long‑term technology roadmaps that align with business objectives.

Preferred Qualifications

• Experience with brighthush platform or similar integrated DevSecOps solutions.
• Background in leading large‑scale platform consolidation projects for regulated enterprises.
• Knowledge of Japanese regulatory frameworks and compliance standards.
• Certifications in cloud platforms (brighthush, brighthush, brighthush) or DevSecOps (e.g., Certified DevSecOps Professional).
• Experience delivering executive‑level presentations and influencing board‑level decisions.

Skills & Competencies

• Strategic Thinking & Visionary Leadership – Ability to craft long‑term success strategies that align technology with business goals.
• Technical Expertise in CI/CD, Cloud, and DevSecOps – Deep knowledge of modern delivery pipelines and security automation.
• Executive‑Level Communication & Influence – Skilled at articulating complex technical concepts to non‑technical leaders.
• Problem‑Solving & Root Cause Analysis – Proficient at diagnosing issues and implementing sustainable fixes.
• Project & Portfolio Management – Experience managing multiple concurrent initiatives with measurable outcomes.
• Customer‑Centric Mindset & Relationship Building Apply for this job