Experienced Customer Service Broker – Personal Lines Insurance Specialist (Alberta) – Remote Pipeline Collection Role at brighthush

About brighthush

brighthush is a trailblazing Canadian fintech on a mission to transform how Canadians manage their finances. From mortgages and credit cards to auto, home, and life insurance, we provide a single, seamless digital platform that empowers consumers to save, spend, borrow, invest, and protect. With a customer‑centric culture and a data‑driven approach, brighthush has already helped over 2 million Canadians each month make smarter financial decisions. Our award‑winning in‑house brokerages and marketplace solutions give us a unique advantage in delivering the best online mortgage experience, personalized credit card and loan options, and the lowest auto and home insurance rates available.

Why Join brighthush?

At brighthush, we’re not just building a company – we’re building a movement. We thrive on solving complex, unexpected challenges with creativity, collaboration, and a relentless focus on member satisfaction. As a fast‑growing startup, you’ll have the opportunity to shape the future of personal finance, work alongside passionate professionals from product, engineering, sales, marketing, finance, and operations, and grow your career in a dynamic, supportive environment.

Role Overview

We are looking for an Experienced Customer Service Broker to join our Insurance team in Alberta. This fully remote role will report to the Customer Service Broker Team Lead and will be a key contributor to our rapidly expanding Personal Lines brokerage. If you are motivated by working in a fast‑paced, high‑impact setting and eager to grow with a company that values innovation, teamwork, and member success, we want to hear from you.

Key Responsibilities

• Deliver exceptional customer service and expert insurance advice to clients across all personal lines products.
• Proactively conduct renewal reviews, ensuring customer retention targets are met and exceeded.
• Handle outbound calls to existing clients for renewal reviews and policy updates.
• Act as the liaison between clients and insurers, building and maintaining strong relationships with broker partners.
• Administer, support, and complete policy changes within partner portals and websites.
• Review policies, make recommendations, and adhere to underwriting criteria set by broker partners.
• Coordinate and follow up on client documents, ensuring timely and accurate processing.
• Respond to incoming calls and service customer needs with professionalism and empathy.
• Provide claims advice, report claims, and follow up on claim status to keep clients informed.
• Demonstrate strong multitasking, prioritization, and time‑management skills in a high‑volume environment.

Essential Qualifications

• RIBO license required.
• Minimum 2+ years of experience in the insurance industry, preferably in personal lines.
• Independent, ambitious, and competitive mindset.
• Thrives in a fast‑paced, dynamic environment.
• Positive attitude and strong communication skills.
• Desire to grow with a rapidly expanding company.

Preferred Qualifications

• Experience with digital insurance platforms and partner portals.
• Knowledge of mortgage, auto, and home insurance products.
• Previous experience in a remote or hybrid work setting.
• Data‑driven approach to customer service and continuous improvement.

Skills & Competencies

• Customer‑first mindset: always prioritize member needs and satisfaction.
• Analytical thinking: assess policy details and recommend optimal solutions.
• Problem‑solving: run after problems, tackle obstacles head‑on, and find solutions.
• Collaboration: work effectively across teams and with external partners.
• Adaptability: thrive in a rapidly changing environment and embrace new technologies.
• Data‑driven decision making: measure outcomes, iterate, and innovate based on insights.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, technologies, and industry best practices.
• Opportunities to cross‑train in product, engineering, and marketing to broaden your skill set.
• Clear career pathways from Customer Service Broker to Senior Broker, Team Lead, and beyond.
• Participation in company‑wide initiatives such as hackathons, innovation labs, and strategy workshops.

Work Environment & Culture

brighthush is built on a foundation of shared values that drive everything we do. Our culture is defined by:

• Members First – We put our members’ interests above all else, solving pain points and ensuring satisfaction.
• Growth Mindset – We set ambitious goals, challenge the status quo, and take responsible risks.
• Better Together – One team, one goal. We collaborate, support each other, and celebrate collective success.
• Run After Problems – We tackle challenges head‑on, view obstacles as opportunities, and keep a positive, solution‑oriented attitude.
• Measure, Learn, Iterate, Innovate – Data‑driven decisions, continuous improvement, and rapid innovation are at the core of our operations.

Compensation & Benefits

Salary Range: CAD 45,000 – 65,000 per year, commensurate with experience and performance. In addition to base pay, you will be eligible for performance‑based bonuses tied to customer satisfaction and retention metrics.

Benefits:

• Comprehensive health, dental, and vision coverage.
• Flexible work schedule and fully remote work from Alberta.
• Professional development budget and access to industry conferences.
• Employee wellness program, including mental health resources.
• Generous paid time off and holiday schedule.
• Equity or stock‑option program to share in brighthush’s success.

How to Apply

If you are ready to join a forward‑thinking fintech that is redefining personal finance, please submit your application through our careers portal. We look forward to learning how your expertise and passion can help brighthush continue to deliver unparalleled value to our members.

Join brighthush – Where Innovation Meets Member Success

At brighthush, we believe that every Canadian deserves access to the best financial products and advice. By combining cutting‑edge technology with a deep commitment to customer service, we are creating a brighter future for our members and our team. Take the next step in your career and become part of a company that is not only growing rapidly but also making a real difference in people’s lives. Apply today and help us shape the future of personal finance.