Remote Inbound Customer Service Representative – Veterans Support & Call Center Specialist – Full‑Time, 2027 Start at brighthush

About brighthush and the Veterans Support Mission

brighthush is a leading provider of customer‑centric solutions that empower veterans and healthcare providers across the United States. With a mission to deliver timely, accurate, and compassionate support, brighthush partners with the Department of Veterans Affairs and other federal agencies to ensure that every veteran receives the information, guidance, and resources they need to thrive. As a fully remote organization, brighthush offers the flexibility and autonomy that modern professionals demand while maintaining the high standards of service that our clients expect.

Why This Role Is a Game‑Changer

As a Remote Inbound Customer Service Representative, you will be the first point of contact for veterans, caregivers, and healthcare providers. Every call you handle is an opportunity to make a tangible difference in someone’s life—whether it’s resolving a billing question, connecting a veteran to a benefits program, or simply offering a listening ear. If you thrive on helping people, enjoy problem‑solving, and want a career that blends purpose with professional growth, this role is for you.

Key Responsibilities

• Answer inbound calls with a friendly, professional tone and a genuine desire to help.
• Provide accurate information about veterans’ benefits, healthcare services, and related support programs.
• Research and resolve inquiries in real time using multiple internal systems and knowledge bases.
• Document call details meticulously in our CRM and other tracking tools to ensure continuity and quality.
• Maintain high quality and performance standards by meeting or exceeding key metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Collaborate with teammates and leadership to identify process improvements and share best practices.
• Support closing coverage by staying on duty until all queued calls are answered, when assigned.

What A Typical Day Looks Like

Morning Check‑In

• Log in from your home office and verify system readiness.
• Review any updates or announcements from the team.
• Connect with your shift supervisor for a quick huddle.

Call Handling & Problem Solving

• Answer calls from veterans, caregivers, and healthcare providers.
• Listen actively, ask clarifying questions, and gather necessary information.
• Navigate multiple systems simultaneously to retrieve data and provide solutions.
• Document each interaction accurately and follow up on any next steps.

Continuous Learning & Improvement

• Participate in coaching sessions, training modules, and team meetings.
• Apply new knowledge to enhance call quality and efficiency.
• Share insights with peers to foster a culture of continuous improvement.

Closing & Wrap‑Up

• Ensure all outstanding items are documented and resolved.
• Confirm that callers have received the assistance they need.
• If assigned to closing coverage, stay on duty until the queue is empty.

Essential Qualifications

• U.S. citizenship (sponsorship not available).
• Two forms of valid identification (one must be a REAL ID‑compliant ID or U.S. passport).
• Ability to obtain and maintain a VA government background investigation.
• Excellent verbal communication and customer‑service skills.
• Strong problem‑solving abilities and attention to detail.
• Self‑motivated, reliable, and capable of working independently in a remote setting.
• Willingness to stay on duty for closing coverage when required.

Preferred Qualifications

• Minimum of one year of call‑center experience.
• Experience in healthcare, insurance, or government services.
• Familiarity with high‑volume inbound call environments.
• Prior exposure to veterans’ benefits or related support programs.

Core Skills & Competencies

• Customer‑first mindset with a passion for service.
• Multitasking proficiency—handling calls while navigating multiple software systems.
• Strong written and verbal communication.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and knowledge sharing.
• Data accuracy and meticulous documentation.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s potential is limitless. As a Remote Inbound Customer Service Representative, you will have access to:

• Structured onboarding and paid training programs that cover product knowledge, compliance, and soft‑skills development.
• Regular coaching and performance reviews that help you set and achieve career goals.
• Opportunities to transition into senior support roles, quality assurance, or team leadership positions.
• Access to tuition assistance and professional development courses to broaden your skill set.
• Participation in cross‑functional projects that expose you to different facets of the organization.

Work Environment & Company Culture

Fully Remote – Work from the comfort of your home office with all equipment (computer, headset, high‑speed internet) provided by brighthush. We value flexibility, so you can manage your schedule around your life while maintaining a consistent, professional presence for our clients.

Supportive Team – You’ll join a collaborative, mission‑driven team that celebrates successes, learns from challenges, and supports each other’s growth. Weekly team huddles, virtual coffee chats, and open communication channels keep everyone connected.

Inclusive & Values‑Based – brighthush is committed to diversity, equity, and inclusion. We foster a culture where every voice is heard, and every employee can thrive.

Compensation & Benefits

Base Pay – $16.85 per hour, with an additional $4.93 per hour for Health & Welfare benefits (up to 40 hours per week). This brings the total to $21.78 per hour for the first 40 hours. Pay is adjusted based on the Service Contract Act wage determination for the county where you reside.

Benefits Package –

• Medical, dental, and vision coverage.
• Paid time off, paid sick leave, and 11 paid holidays.
• 401(k) with employer matching.
• Tuition assistance and employee support programs.
• Security and privacy training to protect confidential information.

How to Apply

If you are ready to make a meaningful impact from the comfort of your home, we encourage you to apply today. Join brighthush, where your dedication to service meets a culture of growth, support, and purpose. Click the link below to submit your application and start your journey with us.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Fraud Prevention Notice

brighthush will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent brighthush, please report it immediately to [email protected].