Experienced Customer Service Lead – Front End Operations & Cash Management Specialist at brighthush

About brighthush

brighthush is a trailblazing grocery retailer that redefines the shopping experience by blending fresh, locally sourced products with a vibrant, community‑centric atmosphere. With a commitment to sustainability, health, and customer delight, brighthush has become a beloved destination for families, food enthusiasts, and eco‑conscious shoppers alike. Our Asheville store, located in the heart of the city, serves as a hub for neighborhood residents seeking quality, convenience, and a welcoming environment.

Why Join brighthush?

At brighthush, we believe that great service starts with great people. We invest in our team members through continuous training, mentorship, and opportunities for career advancement. As a Customer Service Lead, you’ll play a pivotal role in shaping the daily experience of our customers while honing your leadership, financial, and operational skills. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic workplace where your contributions are recognized and rewarded.

Position Overview

The Customer Service Lead is the cornerstone of our front‑end operations, ensuring that every customer interaction reflects brighthush’s high standards of service, safety, and efficiency. This role balances hands‑on cash handling, team leadership, and operational oversight to create a seamless, secure, and customer‑focused environment.

Key Responsibilities

• Customer Experience Champion: Deliver exceptional service by greeting customers, addressing inquiries, and resolving issues with professionalism and empathy.
• Cash Office Management: Reconcile cash drawers, prepare daily bank deposits, and maintain accurate cash office records.
• Team Leadership: Coach and train cashiers on standard operating procedures, monitor performance, and delegate tasks during peak and slow periods.
• Security & Loss Prevention: Collaborate with the Front End Manager to enforce void and refund policies, identify discrepancies, and promote a culture of vigilance.
• Operational Excellence: Conduct opening and closing duties, run a cash register when needed, and assist with audits and store meetings.
• Merchandising & Cleanliness: Maintain an attractive front‑end department by implementing brighthush merchandising guidelines and ensuring a clean, sanitary environment.
• Communication & Reporting: Prepare and disseminate daily cash office paperwork, store reports, and communicate policy updates to the team.
• Flexibility & Reliability: Work a flexible schedule that may include nights, weekends, holidays, and support for sister stores in the region.

Essential Qualifications

• High school diploma or equivalent; additional education in business, hospitality, or retail preferred.
• Proven experience in cash handling and customer service, preferably within a grocery or retail environment.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication abilities.
• Proficiency in basic math, bookkeeping, and cash reconciliation.
• Ability to work independently and as part of a collaborative team.
• Comfortable with standing, walking, and lifting up to 50 pounds.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values, anti‑harassment policies, and ethical standards.

Preferred Qualifications

• Experience in a leadership or supervisory role within a retail setting.
• Background in bookkeeping or financial reporting.
• Prior experience at brighthush or a similar grocery retailer.
• Knowledge of loss prevention techniques and security protocols.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Financial Acumen: Accurate cash handling, reconciliation, and reporting.
• Leadership & Coaching: Ability to motivate, train, and support a diverse team.
• Problem‑Solving: Quick decision‑making under pressure and a proactive approach to challenges.
• Adaptability: Thrives in a fast‑paced, ever‑changing retail environment.
• Communication: Clear, concise, and respectful interaction with customers and colleagues.
• Integrity: Demonstrates honesty, transparency, and ethical behavior at all times.

Career Growth & Development

At brighthush, we view every role as a stepping stone to greater opportunities. As a Customer Service Lead, you’ll gain:

• Hands‑on leadership experience that prepares you for store management or regional operations roles.
• Access to ongoing training programs covering retail operations, customer service excellence, and financial management.
• Mentorship from senior leaders who are dedicated to your professional growth.
• Clear performance metrics and advancement pathways aligned with your career goals.

Work Environment & Culture

Our Asheville store embodies the brighthush spirit: vibrant, inclusive, and community‑focused. You’ll work alongside a team that values collaboration, innovation, and a shared commitment to sustainability. We celebrate diversity, encourage open dialogue, and foster a culture where every voice is heard.

Compensation & Benefits

While the hourly rate for this position ranges from $15.00 to $21.00, brighthush offers a comprehensive benefits package that includes:

• Competitive wages with opportunities for overtime.
• Health, dental, and vision insurance for full‑time employees.
• Employee discount program on all brighthush products.
• Paid time off, including vacation, sick leave, and holidays.
• Retirement savings plan with company match.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives such as on‑site fitness classes and mental health resources.

How to Apply

Ready to elevate your career and make a lasting impact on the brighthush community? Submit your application today and join a team that values excellence, integrity, and innovation.