Seasoned Loss Prevention Customer Associate II – Retail Security & Customer Experience Specialist at brighthush

About brighthush and the Retail Security Landscape

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. As part of this dynamic organization, you’ll join a team that is passionate about creating safe, welcoming shopping environments while protecting the brand’s integrity and ensuring a seamless customer experience.

Why This Role Matters

The Loss Prevention Customer Associate II is a pivotal role that bridges the gap between security and customer service. By acting as a visible deterrent, you safeguard merchandise, support store operations, and contribute to a positive shopping atmosphere. Your presence not only protects the company’s assets but also builds trust with shoppers, reinforcing brighthush’s commitment to safety and exceptional service.

Key Responsibilities

• Front‑of‑Store Presence: Maintain a professional stance at the front of the store or in designated departments, ensuring a welcoming environment for all customers.
• Visual Deterrence: Serve as a deterrent to potential loss or dishonesty through proactive observation and strategic positioning.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and be ready to act swiftly in critical situations.
• Uniform & Equipment: Wear a company‑approved uniform, including a body‑worn camera, to maintain brand consistency and compliance.
• Customer Interaction: Greet customers courteously, demonstrate respect, and provide assistance or referrals to store management or customer service via the company radio system.
• Incident Observation & Reporting: Identify suspicious behavior or critical incidents, and report them promptly to the Loss Prevention team or store management.
• Closing Safety Sweep: Perform a thorough safety sweep of the store with a member of management at closing time.
• Policy Adherence: Follow all company policies and procedures, ensuring compliance with safety, security, and customer service standards.
• Documentation: Record incidents in the AIIM Case Management system accurately and timely.
• Additional Duties: Perform other tasks as assigned to support store operations and security objectives.

Essential Qualifications

• Strong verbal and written communication skills.
• Sound decision‑making abilities and the capacity to exercise sound judgment in high‑pressure situations.
• Initiative and the ability to work independently while collaborating with cross‑functional teams.
• Excellent time‑management skills, with the ability to prioritize and organize workload effectively.
• Physical stamina to stand for extended periods and perform routine safety checks.
• 0–2 years of retail or security experience (preferred but not mandatory).

Preferred Qualifications

• Experience with body‑worn camera technology and incident reporting systems.
• Background in loss prevention, retail security, or a related field.
• Knowledge of emergency response protocols and safety procedures.
• Prior exposure to a fast‑paced retail environment with high customer traffic.

Skills & Competencies for Success

• Customer‑Centric Mindset: Ability to balance security responsibilities with a friendly, helpful attitude toward shoppers.
• Situational Awareness: Keen observation skills to detect potential threats or irregularities.
• Conflict Resolution: Calmly de‑escalate tense situations and guide customers toward appropriate solutions.
• Team Collaboration: Work seamlessly with store management, loss prevention, and customer service teams.
• Adaptability: Thrive in a dynamic environment where Apply for this job