Experienced Customer Service Representative – Client Relations & Technical Support Specialist for Brighthush – 11:30 PM to 8:00 AM Shift, 9 AM to 5:30 PM Training, 1+ Year in Property & Casualty, Bilingual Preferred

About Brighthush

Brighthush is a forward‑thinking leader in the property and casualty insurance sector, dedicated to delivering innovative solutions that protect people and businesses worldwide. With a culture rooted in integrity, collaboration, and continuous improvement, Brighthush empowers its employees to grow both personally and professionally while making a tangible impact on the communities we serve.

Why Join Brighthush?

At Brighthush, you’ll find a workplace that values your voice, encourages creative problem‑solving, and rewards dedication. Our team thrives on a blend of autonomy and teamwork, ensuring that every member feels supported and recognized. Whether you’re a seasoned customer service professional or a recent graduate eager to launch your career, Brighthush offers a dynamic environment where your contributions matter.

Position Overview

As a Customer Service Representative at Brighthush, you will serve as the primary liaison between our valued clients, policy owners, and internal stakeholders. Your role will blend frontline support with technical guidance, ensuring that every interaction reflects Brighthush’s commitment to excellence and compliance. You will also play a pivotal part in special projects, process improvements, and knowledge sharing across departments.

Key Responsibilities

• Client Interaction & Issue Resolution: Respond promptly to telephone and electronic inquiries, providing clear, accurate, and courteous assistance to policy owners, general agents, producers, field personnel, and home office employees.
• Technical Guidance: Offer product knowledge, procedural advice, and troubleshooting support for a wide range of customer service issues, ensuring solutions are both effective and compliant with federal and state regulations.
• Service Ownership: Take full ownership of service requests from initiation to completion, maintaining clear documentation and follow‑up to guarantee customer satisfaction.
• Special Projects & Process Improvement: Participate in cross‑functional initiatives aimed at enhancing service delivery, asset retention, and operational efficiency.
• Compliance & Integrity: Uphold Brighthush’s standards by adhering to company policies, industry regulations, and ethical guidelines in every interaction.
• Data Management & Reporting: Monitor service activity, prepare detailed reports, and identify trends to inform continuous improvement efforts.
• Collaboration: Communicate effectively with co‑workers, management, vendors, and other stakeholders to resolve complex issues and share best practices.
• Administrative Support: Assist with policy level transactions within your authority, ensuring accuracy and timeliness.

Training & Shift Structure

All new hires undergo a comprehensive four‑week training program, scheduled from 9:00 AM to 5:30 PM. Following training, you will transition to a flexible shift schedule, typically starting on the later shift of 11:30 PM to 8:00 AM. This structure supports a balanced work‑life rhythm while meeting the needs of our global client base.

Essential Qualifications

• High School Diploma or equivalent (mandatory). Associate’s Degree preferred.
• Minimum of one year of customer service experience, ideally within the property and casualty insurance domain.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with internet research tools is a plus.
• Demonstrated ability to navigate complex systems and websites efficiently.
• Strong analytical and problem‑solving skills, with a results‑driven mindset.
• Excellent verbal and written communication skills, capable of engaging with diverse audiences.
• Adaptability to fast‑paced environments and shifting priorities.
• Detail‑oriented, highly organized, and capable of managing multiple tasks simultaneously.
• Fluency in Spanish or another language is an advantage.
• Willingness to obtain a Customer Service Representative Licensure within six months (4‑40 license).

Preferred Attributes

• Experience with insurance policy administration and claims processing.
• Knowledge of federal and state insurance regulations.
• Previous exposure to call center operations and scheduled shift work.
• Proactive approach to identifying and implementing process improvements.
• Team‑player mentality with a collaborative spirit.
• Commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Ability to troubleshoot and resolve technical issues quickly.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Analytical Thinking: Strong problem‑solving skills with a data‑driven approach.
• Time Management: Efficiently prioritize tasks in a high‑volume environment.
• Adaptability: Thrive in dynamic settings and embrace change.
• Collaboration: Work effectively with cross‑functional teams.
• Integrity: Uphold ethical standards and confidentiality.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, regulatory changes, and soft‑skill development.
• Clear career pathways to roles such as Senior Customer Service Specialist, Team Lead, or Process Improvement Analyst.
• Opportunities to lead special projects and cross‑department initiatives.
• Support for obtaining industry certifications, including the 4‑40 Customer Service Representative Licensure.

Work Environment & Company Culture

At Brighthush, we celebrate diversity, equity, and inclusion. Our workplace is characterized by:

• Open communication channels and transparent decision‑making.
• Collaborative teams that value each member’s input.
• Flexible work arrangements where possible, respecting work‑life balance.
• A culture of recognition, with regular awards and shout‑outs for outstanding performance.
• Community engagement initiatives, such as volunteer days and charitable partnerships.

Compensation, Perks, and Benefits

While specific figures may vary, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Paid time off, holidays, and sick leave.
• Employee assistance programs and wellness resources.
• Professional development budget and tuition reimbursement.
• Employee discounts on Brighthush products and partner services.

Application Process

Ready to take the next step in your career? Click the link below to submit your application and join the Brighthush family. We look forward to discovering how your skills and passion align with our mission to protect and empower our clients.

Apply To This Job

Brighthush – Where Your Career Shines

At Brighthush, we believe that every interaction is an opportunity to make a difference. If you are a dedicated, customer‑focused professional eager to grow within a supportive and innovative environment, we invite you to apply today. Let’s build a brighter future together.