Experienced Customer Service Representative – Remote, Eco‑Friendly Car Wash Industry at brighthush

About brighthush

brighthush is a trailblazer in the eco‑friendly car wash sector, delivering lightning‑fast, environmentally responsible vehicle cleaning solutions across the United States. Since its inception in 2018, brighthush has grown into a portfolio of award‑winning express tunnel car wash brands, each synonymous with speed, quality, and sustainability. Our commitment to exceptional customer service, community impact, and continuous innovation has positioned us as a leader in the industry and a trusted partner for customers who value both convenience and stewardship of the planet.

Why Join brighthush?

At brighthush, we believe that a great customer experience starts with a great team. We’re not just a car wash; we’re a movement that blends cutting‑edge technology, green practices, and heartfelt community outreach. By joining our team, you’ll become part of a culture that celebrates:

• Fast, eco‑friendly service that keeps customers coming back
• Unwavering dedication to community giving through brighthush CARES, which annually supports local charities with both monetary donations and complimentary car washes
• Opportunities for personal and professional growth, from on‑the‑job training to leadership development programs
• A collaborative, inclusive environment where every voice is heard and every idea can spark change

Position Overview

We’re looking for a proactive, customer‑centric Customer Service Representative to join our remote team. After completing a brief training session at our headquarters in Etna, Ohio, you’ll work from home to provide top‑tier support across multiple channels—phone, email, social media, and ticketing systems. Your role will be pivotal in maintaining brighthush’s reputation for friendly, efficient, and solution‑oriented service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, social media, and ticketing platforms, ensuring every interaction reflects brighthush’s high standards of professionalism and empathy.
• Assist location staff by troubleshooting account issues, providing real‑time guidance, and ensuring seamless service delivery.
• Process refunds, cancellations, and package modifications with accuracy and courtesy, using our integrated systems.
• Maintain up‑to‑date customer records in WashAssist and Salesforce, ensuring data integrity and compliance with privacy regulations.
• Monitor and respond to online reviews, turning feedback into opportunities for improvement and brand advocacy.
• Collaborate with cross‑functional teams—marketing, operations, and IT—to resolve complex customer issues and improve service workflows.
• Participate in ongoing training and professional development to stay current with industry trends, new technologies, and best practices in customer experience.
• Contribute to continuous improvement initiatives by identifying recurring pain points and proposing actionable solutions.

Essential Qualifications

• High school diploma or equivalent (college coursework or a bachelor’s degree is a plus).
• 1–3 years of customer service experience, preferably in a fast‑paced, technology‑driven environment.
• Proficiency with Microsoft Office (Word, Excel) and a demonstrated ability to quickly learn new platforms such as Salesforce, WashAssist, and other CRM tools.
• Exceptional written and verbal communication skills, with a proven track record of conflict resolution and customer satisfaction.
• Strong attention to detail and the capacity to manage multiple projects simultaneously while meeting deadlines.
• Self‑motivated, proactive problem‑solving mindset, and a willingness to seek assistance when needed.
• Comfortable working remotely, with reliable internet connectivity and a quiet workspace.

Preferred Qualifications

• Experience in the automotive or hospitality industry, especially with express tunnel car wash operations.
• Knowledge of eco‑friendly cleaning technologies and sustainability practices.
• Previous exposure to Salesforce or similar CRM systems.
• Demonstrated ability to work effectively in a team environment, even when collaborating virtually.
• Fluency in additional languages (Spanish, French, etc.) is an asset.

Core Competencies & Skills

• Customer‑first mindset: Always prioritizing the customer’s needs and experience.
• Communication excellence: Clear, concise, and empathetic communication across all channels.
• Technical aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time management: Ability to juggle competing priorities and deliver results on schedule.
• Adaptability: Thrives in a dynamic environment where processes and technologies evolve rapidly.
• Team collaboration: Works seamlessly with colleagues across departments to achieve shared goals.
• Continuous learning: Eager to expand knowledge and apply new skills to improve service quality.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, customer engagement strategies, and emerging technologies.
• Clear career pathways—from Customer Service Lead to Operations Manager, and beyond—supported by internal promotion policies.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Access to industry conferences, webinars, and workshops to keep you at the forefront of customer experience trends.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. You’ll enjoy:

• Flexible scheduling options that accommodate different time zones and personal obligations.
• A collaborative virtual community, with regular team huddles, brainstorming sessions, and social events.
• A culture that values transparency, innovation, and a sense of purpose—especially through our brighthush CARES community initiatives.
• Recognition programs that celebrate outstanding performance and innovative ideas.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with industry standards.
• Discretionary year‑end bonus based on individual and company performance.
• Unlimited Wash Club membership—keep your vehicle looking pristine at no extra cost.
• Paid vacation and sick leave, with a generous accrual schedule.
• Comprehensive health care benefits: medical, vision, dental, and more.
• Company‑paid life insurance, disability coverage, accident insurance, and hospital indemnity plans.
• Employee Assistance Program (EAP) to support mental and emotional well‑being.
• Health Savings Account (HSA) contribution of up to $1,000 per year (with qualifying plan).
• 401(k) retirement plan with up to 4% company match.
• Educational reimbursement up to $2,500 annually to support ongoing learning and development.

How to Apply

Ready to join a team that’s redefining the car wash experience? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this position

Join brighthush Today

At brighthush, we’re more than a company—we’re a community of passionate individuals who believe that a clean car can spark a cleaner world. If you’re driven by a desire to deliver exceptional customer service, thrive in a fast‑paced environment, and contribute to meaningful community impact, we want to hear from you. Apply now and help us continue to shine a light on the power of clean, both on the road and in the hearts of the communities we serve.