Experienced Customer Service Representative – Remote, Full‑Time – Healthcare Equipment & Reimbursement Support Specialist at brighthush

About brighthush

brighthush is a trailblazer in the healthcare equipment industry, delivering high‑quality durable medical equipment and comprehensive support services to patients across the United States. With a commitment to innovation, patient‑centric care, and operational excellence, brighthush empowers individuals to live healthier, more independent lives. Our remote‑first culture blends flexibility with collaboration, enabling our teams to thrive from anywhere while staying connected through cutting‑edge technology and a shared mission of improving patient outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values every team member’s contribution. We offer a dynamic work environment where your voice is heard, your growth is nurtured, and your impact is tangible. Whether you’re a seasoned professional or just starting your career, you’ll find:

• Competitive base salary plus performance‑based incentives
• Comprehensive health, dental, and vision plans
• Generous paid time off and flexible scheduling options
• Continuous learning opportunities, including certifications and workshops
• Access to a robust digital platform that supports remote collaboration and professional development
• A culture that celebrates diversity, inclusion, and work‑life balance

Key Responsibilities

As a Customer Service Representative at brighthush, you will play a pivotal role in ensuring our patients receive accurate, timely, and compassionate support. Your day‑to‑day tasks will include:

• Documentation Management: Collect, review, and verify medical documentation, ensuring all records meet regulatory and company standards.
• Customer Communication: Serve as the primary point of contact for patients, suppliers, and internal stakeholders, providing clear guidance on equipment usage, billing, and reimbursement processes.
• Policy Application: Apply healthcare reimbursement policies and guidelines to resolve claims, address discrepancies, and facilitate smooth financial transactions.
• Data Accuracy: Input and maintain patient and claim information in our secure systems, ensuring data integrity and compliance with HIPAA regulations.
• Problem Solving: Identify and resolve issues related to equipment delivery, billing errors, or insurance coverage, escalating complex cases to the appropriate teams.
• Continuous Improvement: Participate in process improvement initiatives, providing feedback on workflow efficiencies and customer experience enhancements.

Essential Qualifications

• High school diploma or GED (college coursework or a degree is a plus).
• Minimum of 1 year of experience in revenue management, accounts receivable, medical billing, or a related healthcare reimbursement role.
• Proficiency with Microsoft Excel and Word, including advanced functions such as pivot tables, VLOOKUP, and data validation.
• Strong verbal and written communication skills in English.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Own reliable computer equipment and a high‑speed internet connection that meets our specified hardware requirements.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or billing software (e.g., Epic, Cerner, Meditech).
• Knowledge of Medicare, Medicaid, and private insurance reimbursement policies.
• Familiarity with durable medical equipment (DME) regulations and compliance standards.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Certification in medical billing or coding (e.g., Certified Professional Biller).

Key Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with patients and provide solutions that enhance their experience.
• Analytical Thinking: Strong problem‑solving skills and the capacity to interpret complex data sets.
• Time Management: Efficiently prioritize tasks to meet deadlines in a fast‑paced environment.
• Collaboration: Work effectively with cross‑functional teams, including sales, logistics, and compliance.
• Adaptability: Thrive in a constantly evolving industry and embrace new technologies and processes.
• Technical Proficiency: Comfortable navigating multiple software platforms, including Chrome, Edge, and Microsoft Office Suite.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Mentorship programs pairing you with senior leaders in customer service and operations.
• Internal career pathways that allow you to transition into roles such as Claims Analyst, Compliance Specialist, or Customer Success Manager.
• Paid training courses covering advanced Excel, data analytics, and healthcare reimbursement regulations.
• Annual tuition reimbursement for relevant certifications and degree programs.
• Participation in industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture

brighthush’s remote‑first approach means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Inclusivity: A diverse workforce that values different perspectives and experiences.
• Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.
• Well‑being: Resources for mental health, fitness, and work‑life balance.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Employee assistance program and wellness stipend.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission.

Apply to this job at brighthush

Conclusion

At brighthush, your work will directly impact the quality of life for countless individuals who rely on our equipment and services. If you are a dedicated, customer‑focused professional who thrives in a remote, collaborative environment, we invite you to bring your expertise to our team. Join us in shaping the future of healthcare support and experience a career that is as rewarding as it is challenging.