Senior Customer Success Manager – Enterprise SaaS & Identity Automation Leadership

About brighthush

brighthush is a trailblazing technology leader that redefines how enterprises secure and manage their digital assets. By marrying cutting‑edge identity automation with robust security protocols, we empower organizations to protect their most critical, yet often overlooked, applications—those that run on the cloud, on-premises, or in hybrid environments. Our mission is to give every business, regardless of size, the confidence that their data and users are safe, compliant, and always accessible.

With a rapidly growing portfolio of enterprise customers across finance, healthcare, retail, and public sector, brighthush is positioned at the forefront of the identity‑as‑a‑service revolution. We pride ourselves on a culture of innovation, collaboration, and relentless customer focus. Our remote‑first workforce spans the United States, allowing us to tap into diverse talent while maintaining a unified, high‑performance team.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity, mission‑driven organization that is changing the way the world thinks about security. We offer:

• Competitive base salary plus performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including a flexible holiday policy.
• Unlimited learning budget and access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Equity opportunities for senior leaders to share in the company’s long‑term success.
• A collaborative, inclusive culture that celebrates diversity and encourages every voice.

Position Overview

We are seeking an experienced Senior Customer Success Manager to lead a portfolio of high‑value enterprise accounts. In this role, you will be the primary advocate for our customers, ensuring they derive maximum value from our identity automation platform, achieve their business objectives, and remain loyal partners for the long term. You will work closely with sales, product, and engineering teams to drive adoption, mitigate churn, and unlock upsell opportunities.

Key Responsibilities

• Customer Relationship Management: Serve as the trusted advisor for a book of enterprise accounts, building deep, strategic relationships with C‑suite executives, IT leaders, and security teams.
• Product Adoption & Enablement: Champion the adoption of brighthush’s identity automation solutions, designing and delivering tailored onboarding, training, and best‑practice workshops.
• Renewal & Revenue Management: Own the renewal process, forecasting, and revenue targets for your accounts, ensuring a healthy pipeline and minimizing churn.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to surface customer feedback, influence roadmap decisions, and create joint value‑proposition narratives.
• Data‑Driven Success: Leverage analytics to track usage, health metrics, and satisfaction scores; present insights to stakeholders and recommend actionable improvements.
• Strategic Account Planning: Develop and execute account plans that align with each customer’s business goals, risk profile, and growth opportunities.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, positioning the company as a thought leader in identity security.

Essential Qualifications

• Minimum of 5 years of experience managing a book of enterprise SaaS accounts, preferably in the security or identity space.
• Proven track record of meeting or exceeding renewal and revenue targets in a high‑growth environment.
• Strong communication skills in English, with the ability to articulate complex technical concepts to non‑technical stakeholders.
• Intermediate understanding of web technologies (OAuth, SAML, OpenID Connect, LDAP, etc.) and how they integrate with identity platforms.
• Experience working in a remote, distributed team across the United States.
• Demonstrated ability to build trust and influence at the executive level.
• High emotional intelligence, resilience, and a customer‑centric mindset.

Preferred Qualifications

• Background in enterprise security, IAM, or cloud infrastructure.
• Experience with large, complex sales cycles and multi‑stakeholder negotiations.
• Knowledge of compliance frameworks such as SOC 2, ISO 27001, GDPR, and HIPAA.
• Proficiency in using customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Previous leadership or mentorship experience within a customer success organization.
• Fluency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business outcomes.
• Analytical Acumen: Comfortable working with data to drive decisions and measure success.
• Project Management: Skilled at coordinating cross‑functional projects, setting timelines, and delivering results.
• Problem Solving: Quick to diagnose issues, propose solutions, and implement fixes.
• Relationship Building: Adept at cultivating long‑term partnerships and fostering a collaborative environment.
• Adaptability: Thrives in a fast‑paced, evolving tech landscape.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger team and shaping the company’s customer strategy.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Mentor junior success managers, building a high‑performing team culture.
• Participate in executive leadership meetings, contributing to company‑wide decisions.
• Access a dedicated learning budget for certifications, conferences, and internal workshops.

Work Environment & Culture

brighthush’s remote‑first model means you can work from anywhere in the United States, while still enjoying a strong sense of community. We host quarterly virtual town halls, monthly hackathons, and quarterly in‑person retreats to foster connection and collaboration. Our culture is built on transparency, continuous improvement, and a shared commitment to customer success.

Compensation & Benefits

While specific figures vary based on experience and location, we offer:

• Competitive base salary aligned with market benchmarks for senior customer success roles.
• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) with company match.
• Unlimited paid time off and flexible holiday policy.
• Equity options for senior leaders.
• Comprehensive wellness program, including mental health resources and gym stipends.
• Generous learning budget and support for professional certifications.

Ready to Make an Impact?

If you are a seasoned customer success professional who thrives on building lasting relationships, driving adoption, and delivering measurable business outcomes, brighthush invites you to join our mission. Bring your expertise, passion, and ambition to a team that values innovation, collaboration, and customer delight.

Apply today and help shape the future of identity security for enterprises worldwide.