Experienced Customer Service Representative – Remote, Full‑Time, Insurance & Claims Support Specialist

About brighthush

At brighthush, we’re redefining the insurance experience by putting people first. Our mission is to empower customers with clear, compassionate, and efficient support while enabling our team members to thrive in a flexible, technology‑driven environment. Whether you’re dialing into a call center from the comfort of your home or collaborating with a global team, you’ll be part of a culture that values innovation, integrity, and continuous growth.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the United States—no commute, no office walls.
• Competitive Compensation: Earn a top‑tier hourly rate that reflects your experience and expertise.
• Comprehensive Benefits: Health, dental, and vision coverage for you and your family.
• Retirement Planning: 401(k) plan with company match to help you secure your future.
• Paid Time Off: Generous PTO policy to recharge and maintain work‑life balance.
• Technology Stipend: Monthly internet stipend to keep you connected and productive.
• Career Growth: Structured learning paths, mentorship, and promotion opportunities.
• Inclusive Culture: A diverse, supportive community that celebrates every voice.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline advocate for our clients, ensuring their insurance needs are met with precision and care. Your day‑to‑day tasks will include:

• Delivering exceptional customer service via phone, email, and live chat, maintaining a professional and empathetic tone.
• Diagnosing and resolving insurance inquiries, claims status updates, and policy changes in a timely manner.
• Acting as a liaison between customers and insurance carriers, coordinating information flow to guarantee seamless service.
• Identifying upsell opportunities for additional coverage or policy enhancements, aligning customer needs with company offerings.
• Accurately documenting all interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Utilizing multiple software platforms—policy management, quoting tools, and knowledge bases—to process quotes, enrollments, and policy adjustments.
• Participating in continuous improvement initiatives, providing feedback on process gaps and technology enhancements.
• Maintaining up‑to‑date knowledge of product lines, industry regulations, and company policies.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in insurance, finance, or a related field.
• Proficiency in using CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Strong verbal and written communication skills, with a knack for simplifying complex information.
• Excellent problem‑solving abilities and a proactive mindset.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid driver’s license and willingness to travel for occasional in‑person training (if required).

Preferred Qualifications

• Experience with insurance policy administration or claims processing.
• Knowledge of state and federal insurance regulations.
• Multilingual capabilities (Spanish, French, Mandarin, etc.) to serve a diverse customer base.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Certifications such as Certified Insurance Counselor (CIC) or Customer Service Excellence (CSE).

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Attention to Detail: Accuracy in data entry and policy documentation.
• Adaptability: Comfortable navigating changing priorities and evolving technology.
• Team Collaboration: Ability to work cross‑functionally with underwriting, claims, and sales teams.
• Time Management: Prioritize tasks and meet daily call volume and resolution targets.
• Tech Savvy: Quick learner of new software and digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is just as important as your day‑to‑day responsibilities. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, regulatory updates, and customer engagement strategies.
• Cross‑training opportunities in underwriting, claims, or sales to broaden your skill set.
• Clear promotion pathways to roles such as Senior Agent, Team Lead, or Customer Experience Manager.
• Access to an internal learning portal featuring courses, webinars, and industry certifications.

Work Environment & Culture

Remote work at brighthush is more than a location—it’s a lifestyle. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Inclusivity: A diverse workforce that values every perspective.
• Wellness: Virtual fitness challenges, mental health resources, and flexible scheduling.
• Recognition: Employee of the Month, peer‑to‑peer shout‑outs, and performance bonuses.
• Community Impact: Volunteer days and charitable partnerships that give back to local communities.

Compensation & Benefits

While the exact hourly rate will be discussed during the interview process, you can expect:

• Competitive hourly pay that aligns with industry standards for remote insurance support roles.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help you build long‑term wealth.
• Paid time off (PTO) and holidays to recharge and spend time with loved ones.
• Monthly internet stipend to support your home‑office setup.
• Performance‑based bonuses and incentive programs tied to customer satisfaction and productivity metrics.

How to Apply

If you’re ready to bring your customer‑service expertise to a forward‑thinking, remote‑first organization, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can make a meaningful impact at brighthush.

Join Us Today!

At brighthush, you’ll find more than a job—you’ll discover a community that values your voice, supports your growth, and rewards your dedication. Take the next step in your career and help us transform the insurance experience for customers across the United States.