Experienced Customer Service Representative – Transportation & Healthcare Support – Remote Virginia

About brighthush and the Opportunity

At brighthush, we are redefining the way people experience transportation and healthcare support. Our mission is to connect individuals with the care they need, ensuring every journey is safe, timely, and stress‑free. As a leading provider in the health‑transportation sector, we pride ourselves on delivering compassionate, reliable service that directly improves health outcomes for our members.

We are currently seeking a dedicated Customer Service Representative to join our dynamic, 24/7/365 contact center team. This role is a critical first point of contact for members, providing expert assistance with transportation scheduling, issue resolution, and data entry. If you thrive in a fast‑paced, service‑oriented environment and want to make a tangible difference in people’s lives, this position is for you.

Key Responsibilities

• Member Support: Serve as the primary liaison for members, addressing transportation questions, concerns, and complaints with empathy and professionalism.
• Reservation Management: Accurately schedule, modify, and cancel transportation reservations using our advanced scheduling platform.
• Data Accuracy: Document all member interactions, trip details, and complaint resolutions in our secure system, ensuring 100% data integrity.
• Compliance & Quality: Adhere to all company policies, procedures, and regulatory requirements, maintaining a high standard of service quality.
• Team Collaboration: Participate in daily huddles, training sessions, and cross‑functional meetings to continuously improve processes.
• Escalation Management: Identify unresolved issues and refer them to the appropriate departments for swift resolution.
• Shift Flexibility: Operate in a 24/7/365 environment, covering nights, weekends, holidays, and company‑recognized holidays as required.
• Continuous Improvement: Contribute to projects and initiatives aimed at enhancing member experience and operational efficiency.

Essential Qualifications

• High School Diploma or equivalent (preferred).
• 0–2 years of contact center or customer service experience in a high‑volume environment (data entry preferred).
• Excellent verbal and written communication skills, with a strong customer‑centric mindset.
• Proficiency in typing at least 35 words per minute.
• Ability to learn new technologies and processes quickly, following complex instructions with precision.
• Strong organizational skills and attention to detail.
• Reliable, punctual, and able to maintain a professional demeanor at all times.
• Must reside in Virginia and be eligible to work in the United States.

Preferred Qualifications

• Experience in the healthcare or transportation industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to CRM or scheduling software.
• Multilingual capabilities (any language other than English).

Skills & Competencies

• Customer‑First Attitude: Demonstrates empathy, patience, and a genuine desire to help members.
• Problem‑Solving: Quickly identifies root causes and implements effective solutions.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Manages high call volumes while maintaining accuracy and quality.
• Adaptability: Thrives in a fast‑changing environment and embraces continuous learning.
• Team Player: Collaborates effectively with colleagues across departments.

Work Environment & Culture at brighthush

Our remote work model empowers you to deliver exceptional service from the comfort of your own home. We provide a supportive, inclusive culture that values innovation, accountability, and personal growth. As a member of the brighthush family, you’ll experience:

• A collaborative team that celebrates successes and learns from challenges.
• Regular virtual training and professional development sessions.
• Access to cutting‑edge technology and tools that streamline your workflow.
• A culture that prioritizes work‑life balance, even in a 24/7 environment.

Technical & Home Office Requirements

• High‑speed internet: minimum 25 Mbps download and 5 Mbps upload (speed test proof required).
• Direct hardwire connection to modem.
• Dedicated, private workspace free from distractions.
• Availability for 100 % of training sessions and on‑camera participation during the first 30 days.

Compensation & Benefits

We offer a competitive starting salary of $14.00 per hour, with opportunities for performance‑based increases and overtime. In addition, brighthush provides a comprehensive benefits package designed to support you and your family:

• Medical, Dental, and Vision insurance.
• Employer‑paid Basic Life Insurance and Accidental Death & Dismemberment.
• Voluntary Life Insurance options.
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre‑Tax and Post‑Tax Commuter and Parking Benefits.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and Paid Parental Leave.
• Short‑Term and Long‑Term Disability coverage.
• Tuition Reimbursement for approved courses and certifications.
• Employee Discounts across retail, hospitality, transportation, and more.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career advancement. As a Customer Service Representative, you’ll have the chance to:

• Progress into senior support roles or team lead positions.
• Transition into operations, quality assurance, or training specialties.
• Earn certifications in customer service, healthcare compliance, or transportation logistics.
• Participate in cross‑functional projects that shape the future of our services.

Physical Demands & Accommodations

Typical duties include extended periods of sitting, frequent use of a headset and computer, data entry, occasional standing and walking, and lifting up to 10 lbs. We are committed to providing reasonable accommodations for qualified individuals with disabilities to perform essential job functions.

Application Process

Ready to join a team that values compassion, innovation, and excellence? Submit your application promptly to secure your spot. Positions are posted for a minimum of 5 days and may remain open up to 45 days, depending on demand. We encourage you to apply early to avoid missing this opportunity.

To apply, click the link below and complete the online application. If you have any questions, feel free to reach out to our recruiting team at [email protected].

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.