Senior Customer Success Manager – Strategic Account Growth & Retention Specialist for Remote B2B Payments Platform

About brighthush

brighthush is the fastest‑growing B2B payment platform in the United States, empowering small business owners to spend less time on back‑office tasks and more time on what they love. By combining cutting‑edge technology with a customer‑first philosophy, we help businesses streamline payments, reduce friction, and unlock new growth opportunities. Our mission is simple: make payments effortless for everyone.

As a remote‑first company, brighthush embraces flexibility, diversity, and innovation. We’re looking for a dynamic, results‑driven Customer Success Manager who can thrive in a fast‑paced, high‑growth environment and help us deliver world‑class service to our most valuable customers.

Location & Eligibility

Remote (must reside in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT, VT). All other U.S. residents are welcome to apply.

Key Responsibilities

• Strategic Customer Engagement – Own the end‑to‑end customer journey for high‑value accounts, ensuring seamless onboarding, adoption, and expansion.
• Relationship Building – Develop deep, trusted relationships with small business owners and key stakeholders, becoming their go‑to advisor for all payment‑related needs.
• Lifecycle Management – Guide customers through every stage of the lifecycle, from early adoption to renewal, using data‑driven insights to accelerate time‑to‑value.
• Health Monitoring & Risk Mitigation – Continuously evaluate customer health signals, identify churn risks, and implement proactive retention strategies.
• Cross‑Functional Collaboration – Partner with Product, Voice of the Customer, Sales, and Marketing teams to surface feedback, shape roadmap, and drive customer‑centric initiatives.
• Scalable Education & Enablement – Lead “one‑to‑many” initiatives such as webinars, workshops, and knowledge base updates to educate and empower customers at scale.
• Process Improvement – Evaluate existing customer success processes, propose enhancements, and champion best practices across the team.
• Data & Tool Utilization – Leverage Salesforce, Tableau, Outreach, Gong, and other tools to track performance, generate insights, and report on key metrics.
• Strategic Account Growth – Identify upsell and cross‑sell opportunities, collaborate with Sales to close expansion deals, and contribute to revenue targets.
• Thought Leadership – Represent brighthush at industry events, webinars, and community forums, positioning the brand as a trusted partner for small businesses.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, Sales, or any client‑facing role.
• 1+ year of hands‑on experience with a CRM system; Salesforce experience is highly preferred.
• Proven track record of succeeding in a scaled customer success environment, delivering measurable impact across a diverse client base.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication skills – both written and verbal – with the ability to articulate complex concepts to non‑technical stakeholders.
• Sales acumen and a consultative approach to uncover customer needs and drive value.
• Demonstrated ability to adopt new technologies quickly and train others.
• Self‑starter with excellent time‑management, adaptability, and a passion for continuous improvement.
• Experience building relationships with small business owners and understanding their unique challenges.

Preferred Qualifications

• Experience in a SaaS environment, especially within the financial technology space.
• Background in account management or customer success for small‑business clients.
• Familiarity with tools such as Tableau, Outreach, and Gong.
• Prior experience leading large‑scale customer education programs (webinars, workshops).
• Track record of taking on responsibilities beyond the core role and driving cross‑functional initiatives.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset – Passion for solving real problems and delivering tangible value.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and analytics.
• Influence & Negotiation – Skilled at guiding conversations toward win‑win outcomes.
• Collaboration – Thrive in a team environment, working closely with multiple departments.
• Adaptability – Comfortable with rapid change and evolving priorities.
• Leadership – Mentor peers, share knowledge, and lead by example.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product. As a Customer Success Manager, you’ll:

• Progress to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Gain exposure to product strategy, sales enablement, and executive leadership.
• Participate in mentorship programs, leadership workshops, and cross‑functional projects.
• Attend industry conferences, webinars, and networking events to broaden your professional network.
• Receive ongoing training on the latest CRM, analytics, and customer success best practices.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our remote culture encourages:

• Flexible work hours that respect work‑life balance.
• Regular virtual team gatherings, hackathons, and social events.
• Open communication channels – from Slack to weekly all‑hands meetings.
• A commitment to diversity, equity, and inclusion – every team member’s voice matters.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive total‑compensation package designed to attract and retain top talent:

• Base Salary – $70,000 to $85,000 annually, commensurate with experience.
• Bonus & Equity – Performance‑based bonus and equity options to share in brighthush’s growth.
• Health & Wellness – Comprehensive medical, dental, and vision plans with up to 100% employer coverage, along with FSA and HSA options.
• Retirement – 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick days, holidays, and parental leave.
• Wellness Programs – Mental health resources, fitness stipends, and wellness challenges.
• Food & Lifestyle Perks – Weekly Seamless stipend and occasional team‑building retreats.
• Professional Development – Budget for courses, certifications, and conferences.

Why Join brighthush?

When you become part of brighthush, you’ll:

• Play a pivotal role in shaping the future of B2B payments for small businesses.
• Work with a passionate, high‑energy team that values innovation and customer success.
• Enjoy the freedom of remote work while staying connected through vibrant virtual culture.
• Benefit from a transparent career ladder and a culture that rewards initiative.
• Be part of a company that prioritizes diversity, equity, and inclusion at every level.

How to Apply

Ready to make a real impact? Click the link below to submit your application and join the brighthush family. We review applications on an ongoing basis and look forward to learning how you can help us empower small businesses across the country.