Experienced Customer Service Representative – Travel & Client Support Specialist – Remote

About brighthush and the Travel Experience

At brighthush, we believe that travel is more than just a trip—it’s a transformative experience that opens doors to new cultures, ideas, and personal growth. Our mission is to empower travelers by providing seamless, personalized support that turns every journey into a memorable adventure. As a global leader in travel solutions, brighthush partners with top airlines, hotels, and tour operators to deliver curated itineraries that cater to every traveler’s unique needs.

We’re looking for a dedicated Customer Service Representative – Travel to join our dynamic, fully remote team. If you thrive on helping people, love the travel industry, and enjoy working in a flexible, collaborative environment, this role is designed for you.

Key Responsibilities – Your Impact in Every Interaction

• Client Engagement: Serve as the first point of contact for travelers, answering inquiries via phone, email, and live chat with professionalism and empathy.
• Travel Coordination: Assist clients in planning itineraries, booking flights, hotels, car rentals, and activities, ensuring all details align with their preferences and budgets.
• Supplier Communication: Liaise with airlines, hotels, and tour operators to confirm reservations, resolve issues, and secure special requests.
• Record Management: Maintain accurate, up-to-date client records in our CRM system, documenting every interaction and travel change.
• Proactive Updates: Keep clients informed about travel promotions, policy changes, and destination insights to enhance their travel experience.
• Post-Trip Support: Follow up with travelers after their journey to gather feedback, address concerns, and nurture long-term relationships.
• Continuous Improvement: Identify process gaps and suggest enhancements to streamline operations and elevate customer satisfaction.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in travel or hospitality.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with email, live chat platforms, and basic office software (Excel, Word).
• Self‑motivated, organized, and able to manage multiple tasks in a fast‑paced, remote setting.
• Positive, solution‑oriented attitude with a genuine passion for helping others.
• Experience with CRM systems (e.g., Salesforce, HubSpot) is a bonus.

Preferred Qualifications – Extra Mile for the Ideal Candidate

• Prior experience in a travel agency, tour operator, or airline customer support role.
• Knowledge of travel booking tools (Amadeus, Sabre, Galileo) and GDS platforms.
• Familiarity with travel insurance, visa requirements, and international travel regulations.
• Experience in a remote, distributed team environment with strong time‑management skills.
• Background in sales or upselling travel packages and add‑ons.

Core Skills & Competencies – Your Success Toolkit

• Customer‑Centric Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Quickly diagnose issues and provide effective solutions.
• Attention to Detail: Ensure accuracy in bookings, documentation, and follow‑ups.
• Adaptability: Thrive in a dynamic environment with evolving travel trends.
• Collaboration: Work seamlessly with cross‑functional teams (sales, operations, marketing).
• Tech Savvy: Comfortable learning new tools and platforms on the fly.

Career Growth & Learning Opportunities at brighthush

At brighthush, we invest in your professional development. As a Customer Service Representative, you’ll have access to:

• Comprehensive onboarding program covering travel industry fundamentals and our internal systems.
• Monthly webinars featuring industry experts, travel trends, and best practices.
• Mentorship from senior travel specialists who guide your career path.
• Opportunities to transition into roles such as Travel Consultant, Sales Specialist, or Operations Manager.
• Annual travel stipend to explore destinations and gain firsthand experience of our services.

Work Environment & Culture – Why brighthush is a Great Place to Work

• Fully Remote: Work from anywhere with a reliable internet connection.
• Flexible Hours: Choose a schedule that fits your lifestyle while meeting client needs.
• Inclusive Culture: Diverse team, open communication, and a commitment to equity and belonging.
• Collaborative Spirit: Regular virtual team huddles, brainstorming sessions, and social events.
• Employee Well‑Being: Access to mental health resources, wellness programs, and a generous PTO policy.

Compensation, Perks, and Benefits – We Value Your Contribution

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Travel industry perks: discounted flights, hotel stays, and exclusive partner offers.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply – Join the brighthush Journey

Ready to elevate your career in travel customer service? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role. We’re eager to hear how you can contribute to our mission of creating unforgettable travel experiences.

Click the link below to apply directly:

We’re Excited to Meet You!

At brighthush, we celebrate curiosity, resilience, and a passion for travel. If you’re ready to make a difference in people’s lives while enjoying the flexibility of remote work, we invite you to apply today. Let’s create extraordinary journeys together.