Experienced Customer Service Representative – USCG NMC Program – Remote, Full‑Time, Public Trust Clearance – Join brighthush

About brighthush

brighthush is a leading provider of innovative technology solutions that empower government agencies and private partners to deliver exceptional services to the public. With a focus on security, reliability, and customer satisfaction, brighthush has earned a reputation for excellence across a wide range of industries, including maritime safety, logistics, and public safety. Our mission is to bridge the gap between cutting‑edge technology and everyday operational needs, ensuring that every client receives the support they deserve.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and inclusivity. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that rewards initiative, creativity, and a commitment to service excellence.

What We Offer

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Flexible work arrangements – fully remote with a supportive virtual team
• Generous paid time off and holiday schedule
• Professional development programs, certifications, and tuition reimbursement
• Employee wellness initiatives, including mental health resources and virtual fitness classes
• Annual company retreats and team‑building events

Position Overview

We are seeking a highly motivated, organized, and customer‑centric Customer Service Representative to join our USCG NMC program team. This full‑time, remote role is essential to maintaining the high standards of service that brighthush delivers to its maritime and logistics partners. The successful candidate will possess a strong public trust clearance, excellent communication skills, and a passion for resolving client issues with empathy and efficiency.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from a diverse client base, ensuring timely and accurate responses.
• Listen actively to understand client needs, concerns, and feedback, and provide clear, concise solutions or escalations.
• Maintain detailed, accurate records of all interactions in our CRM system, ensuring data integrity and compliance with federal regulations.
• Utilize scripts, knowledge bases, and troubleshooting tools to resolve issues efficiently while adhering to call center metrics.
• Collaborate with cross‑functional teams—including technical support, billing, and account management—to deliver seamless client experiences.
• Identify opportunities for process improvement and share insights with leadership to enhance service delivery.
• Participate in ongoing training and certification programs to stay current with industry best practices and regulatory changes.
• Maintain a professional, courteous, and solution‑focused demeanor, even when handling challenging or upset clients.
• Adhere to all security protocols, ensuring that sensitive information is handled in accordance with Public Trust clearance requirements.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 6 years of experience in a customer service or call center environment, preferably within a federal or regulated industry.
• Current U.S. Public Trust security clearance, or eligibility to obtain one within 90 days of hire.
• Strong verbal and written communication skills in English.
• Proficiency with CRM platforms, Microsoft Office Suite, and basic troubleshooting of software and hardware issues.
• Demonstrated ability to manage high call volumes while maintaining accuracy and quality.
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Commitment to confidentiality and adherence to all security and compliance standards.

Preferred Qualifications

• Experience working with maritime or logistics clients, or within the U.S. Coast Guard ecosystem.
• Knowledge of federal procurement processes and contract management.
• Previous exposure to remote work environments and virtual collaboration tools.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Certifications in customer service, call center operations, or related fields.

Core Skills & Competencies

• Active Listening & Empathy
• Conflict Resolution & De‑Escalation
• Time Management & Prioritization
• Data Accuracy & Attention to Detail
• Team Collaboration & Cross‑Functional Communication
• Adaptability & Continuous Learning
• Technical Proficiency (CRM, Help Desk, Knowledge Base)
• Compliance & Security Awareness

Career Growth & Development

At brighthush, we are committed to nurturing talent and providing clear career pathways. As a Customer Service Representative, you will have the opportunity to:

• Advance into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into specialized technical support or product management positions.
• Take on project management responsibilities for process improvement initiatives.
• Earn industry certifications and attend conferences to broaden your expertise.
• Participate in mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We prioritize:

• Transparent communication through weekly virtual town halls and real‑time chat channels.
• Inclusive decision‑making, where every voice is heard and valued.
• Work‑life balance, with flexible scheduling to accommodate personal commitments.
• Recognition programs that celebrate achievements and milestones.
• Community outreach initiatives, including volunteer days and charitable partnerships.

Compensation & Benefits

While the base salary for this role is $35,880 per year, brighthush offers a comprehensive benefits package that enhances your overall compensation:

• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with company match.
• Paid parental leave and family support programs.
• Professional development stipend and tuition reimbursement.
• Wellness allowance for gym memberships, meditation apps, or home office upgrades.
• Annual performance bonuses based on individual and company metrics.

How to Apply

Ready to bring your customer service expertise to a dynamic, mission‑driven organization? Click the link below to submit your application and join the brighthush team:

Apply to This Job

Closing Statement

At brighthush, we are dedicated to delivering world‑class service to our partners while fostering an environment where every employee can thrive. If you are a proactive, empathetic, and security‑conscious professional ready to make a tangible impact, we encourage you to apply today. Join us in shaping the future of maritime and logistics support—one client interaction at a time.