Experienced Remote Call Center Customer Service Representative – Dental Insurance Support & Virtual Engagement – 8‑Week Training, Competitive Pay & Comprehensive Benefits
About brighthush
brighthush is a leading provider of innovative dental insurance solutions, dedicated to empowering individuals and families with accessible, high‑quality oral health coverage. With a mission to make dental care affordable and hassle‑free, brighthush partners with a network of dental providers and offers a suite of insurance products that combine flexibility, value, and exceptional customer service. Our culture is built on transparency, collaboration, and a relentless focus on customer satisfaction. As we continue to expand our reach, we’re looking for passionate, customer‑centric professionals to join our remote call center team and help us deliver the best possible experience to every member.
Role Overview
As a Remote Call Center Customer Service Representative, you will be the frontline advocate for brighthush’s customers. You’ll handle inquiries via phone and email, resolve issues, process transactions, and guide members through the nuances of their dental insurance plans. This role offers a structured 8‑week in‑person training program followed by a fully remote assignment, giving you the flexibility to work from home while staying connected to a supportive team.
Why This Role Is Exciting
- Competitive hourly rate of $20/hr plus a comprehensive benefits package.
- Structured onboarding with 8 weeks of in‑person training to ensure you’re fully equipped.
- Remote work after training, with the option to visit a brighthush office once a month.
- Opportunities to grow into senior support roles, team lead positions, or specialized product teams.
- Work in a culture that values empathy, continuous learning, and work‑life balance.
Key Responsibilities
- Customer Interaction: Respond to dental customer requests via telephone or email, providing clear, courteous, and accurate information about brighthush’s insurance products and benefit plans.
- Inquiry Research: Investigate policy details, claim status, and procedural questions using multiple electronic systems, including Salesforce, Word, Excel, and Outlook.
- Transaction Processing: Efficiently process policy modifications, claim submissions, and other customer requests, ensuring all actions are logged and tracked to completion.
- Relationship Building: Strengthen the bond between the customer and brighthush by employing active listening, empathy, and effective communication skills.
- Multi‑Tasking: Navigate across multiple computer monitors and programs simultaneously while maintaining a high level of service quality.
- Team Collaboration: Participate in weekly huddles, virtual training sessions, and monthly in‑office engagement days to stay aligned with team goals and company updates.
- Equipment Management: Receive and maintain a laptop, dual monitors, keyboard, mouse, and docking station; return all equipment to brighthush within one week of assignment completion.
- Compliance & Quality: Adhere to all brighthush policies, data privacy regulations, and quality standards throughout every customer interaction.
Essential Qualifications
- High School Diploma or GED equivalent.
- Minimum of 1 year of experience in a remote call center or customer service environment.
- Reliable high‑speed wired Ethernet internet (minimum 100 Mbps download, 20 Mbps upload); Wi‑Fi is not acceptable.
- Proficiency in navigating multiple computer monitors and applications simultaneously.
- Strong verbal and written communication skills, with a focus on empathy and professionalism.
- Ability to Apply for this job