Experienced Customer Service Representative – Virtual & On‑Site Support for Insurance Solutions at brighthush

About brighthush

brighthush is a leading provider of innovative insurance solutions that empower individuals and businesses to protect what matters most. With a strong commitment to customer-centric service, brighthush has built a reputation for delivering personalized support, cutting‑edge technology, and a culture of continuous improvement. Our team thrives on collaboration, curiosity, and a shared passion for helping clients navigate the complexities of insurance with confidence and ease.

Position Overview

We are seeking a dedicated Customer Service Representative to join our dynamic team in Warwick, RI. This role blends the flexibility of a virtual work environment with the camaraderie of periodic in‑office collaboration. As a frontline ambassador for brighthush, you will be the first point of contact for customers seeking assistance with policy questions, account management, and service requests. Your professionalism, empathy, and problem‑solving skills will directly impact customer satisfaction and loyalty.

Why This Role Matters

Insurance can be confusing, and customers often need clear guidance to make informed decisions. By providing accurate, timely, and friendly support, you will help customers feel secure and valued. Your work will also feed into continuous improvement initiatives, ensuring that brighthush’s products and processes evolve to meet real‑world needs.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and chat inquiries with a professional, courteous tone.
• Policy Expertise: Research and explain brighthush policy details, coverage options, and eligibility criteria.
• Issue Resolution: Identify root causes of customer concerns and provide clear, actionable solutions.
• Account Management: Assist with account access, password resets, and other administrative tasks.
• Escalation Management: Refer complex or policy‑modification requests to specialized internal teams.
• Data Accuracy: Maintain up‑to‑date customer records in our CRM and other electronic systems.
• Process Improvement: Collaborate with cross‑functional teams to refine support workflows and enhance customer experience.
• Training & Development: Participate in ongoing learning modules to stay current on product updates and industry trends.
• Shift Flexibility: Work a range of shifts, including evenings and weekends, to meet business demands.
• Team Collaboration: Attend periodic in‑office meetings, training sessions, and team events at the Warwick office.

Training & Onboarding

The role begins with an intensive virtual training program, followed by in‑person sessions at the Warwick office:

• Virtual Training Period: November 9 – December 18, 8:30 AM–5:00 PM EST (Monday–Friday).
• In‑Person Training: Full‑time in‑office training from November 9 through December 18.
• Post‑Training Schedule: Monday–Friday, 8:00 AM–11:00 PM EST with potential evening shifts up to 11:00 PM.
• Location Requirement: Must reside within a 50‑mile commutable distance of Warwick, RI.
• Technology: Reliable high‑speed internet and a suitable home‑office setup are mandatory.
• Attendance: Periodic in‑office presence may be required for meetings, team building, and business continuity.

Essential Qualifications

• High school diploma or GED equivalent.
• 1–2 years of customer service experience; call center experience preferred.
• Intermediate computer proficiency and comfort navigating multiple screens/systems.
• Strong oral and written communication skills.
• Professional, engaging phone presence with excellent active listening.
• Ability to learn new products, systems, and procedures quickly.
• Self‑motivated and capable of working independently from a home office.
• Strong teamwork and problem‑solving skills.
• Flexibility to work varying shifts based on business needs.

Preferred Qualifications

• Previous call center experience.
• Proficiency with Microsoft Office Suite.
• Experience troubleshooting browser issues (Chrome, Edge, Firefox).
• Experience clearing cookies/cache and capturing screenshots.
• Familiarity with navigating multiple electronic systems.
• Prior insurance or policy‑related customer service experience.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Comfortable with CRM platforms, knowledge bases, and multi‑screen workflows.
• Communication: Clear, concise, and empathetic communication across verbal and written channels.
• Problem Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Thrive in a fast‑paced environment with shifting priorities.
• Team Player: Collaborate across departments to drive continuous improvement.
• Time Management: Prioritize tasks and meet deadlines in a dynamic setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Customer Service Representative, you will:

• Gain exposure to a wide range of insurance products and services.
• Participate in mentorship programs and peer‑learning circles.
• Access a robust learning portal featuring courses on product knowledge, soft skills, and technical tools.
• Earn certifications in customer service excellence and industry best practices.
• Advance into specialized roles such as Claims Specialist, Policy Advisor, or Team Lead.

Work Environment & Company Culture

brighthush cultivates a culture of inclusivity, innovation, and work‑life balance. Key highlights include:

• Hybrid work model: flexible remote work with periodic in‑office collaboration.
• Open communication channels: regular town halls, feedback loops, and cross‑departmental projects.
• Employee wellness initiatives: virtual fitness classes, mental health resources, and flexible scheduling.
• Recognition programs: peer‑to‑peer shoutouts, performance bonuses, and milestone celebrations.
• Community engagement: volunteer opportunities and charitable partnerships.

Compensation & Benefits

While the base rate for this role is competitive at $20.00 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, dental, and vision insurance (employee‑only and family plans).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) for mental health and counseling.
• Flexible work arrangements and remote‑work stipend.
• Employee discounts on brighthush products and partner services.

How to Apply

Ready to join a team that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this job

Join brighthush Today

As a Customer Service Representative, you will be the voice that guides customers through their insurance journey, ensuring they feel supported, informed, and confident. If you are passionate about delivering top‑notch service, thrive in a collaborative environment, and are eager to grow your career in the insurance industry, we want to hear from you. Apply now and become part of a forward‑thinking team that is shaping the future of insurance support.