Retail Customer Experience Coordinator – Full Time – Drive Exceptional In‑Store Engagement at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 25 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush has earned a reputation as a Fortune 100 company and a benchmark for customer‑centric retail excellence. Our culture is built on diversity, collaboration, and continuous learning, empowering every associate to grow, innovate, and make a lasting impact.

Why Join brighthush?

At brighthush, we believe that the customer experience is the heartbeat of our business. As a Retail Customer Experience Coordinator, you will be at the forefront of shaping that experience, leading a dynamic team of associates, and ensuring that every shopper leaves our stores feeling valued, informed, and delighted. This role offers:

• Hands‑on leadership in a fast‑paced retail environment
• Opportunities to mentor and develop high‑performing teams
• Exposure to cutting‑edge merchandising and loyalty programs
• A supportive, inclusive workplace that rewards initiative and creativity
• Competitive compensation, comprehensive benefits, and a clear career progression path

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the linchpin between our associates, customers, and corporate objectives. Your day‑to‑day duties will include:

• Customer Experience Leadership: Champion a culture of exceptional service by modeling courteous, proactive, and personalized interactions with every shopper.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Development: Design, deliver, and evaluate training programs focused on front‑end principles, product knowledge, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for loyalty and repeat business.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and recognize outstanding contributions.
• Compliance & Safety: Ensure all associates adhere to labor laws, store policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and track progress toward key performance indicators.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support store profitability.
• Shrink & Loss Prevention: Participate in initiatives aimed at reducing shrinkage, including monitoring inventory, reporting discrepancies, and reinforcing loss‑prevention practices.
• Continuous Improvement: Suggest and implement process enhancements that elevate the customer experience and operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a high‑volume, fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in POS systems and retail software; experience with loyalty program platforms is a plus.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Commitment to fostering an inclusive, respectful, and high‑performance culture.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a large, multi‑brand retail environment similar to brighthush’s portfolio.
• Background in loss prevention or inventory management.
• Leadership training or certification in customer service excellence.
• Fluency in additional languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that drive loyalty.
• Leadership Presence: Ability to inspire, coach, and motivate a team toward shared goals.
• Analytical Thinking: Use data and metrics to assess performance and identify improvement opportunities.
• Problem‑Solving: Resolve customer and operational issues efficiently and creatively.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.
• Integrity & Ethics: Uphold honesty, confidentiality, and compliance with all policies.
• Communication: Clear, concise, and persuasive verbal and written communication.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Retail Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management or corporate roles.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑functional projects that broaden your skill set in merchandising, operations, and analytics.
• Regular performance reviews that align your career aspirations with organizational needs.
• Opportunities to lead initiatives that shape the future of brighthush’s customer experience strategy.

Work Environment & Culture

brighthush’s culture is defined by:

• Diversity & Inclusion: A workforce that reflects the communities we serve, fostering creativity and innovation.
• Collaboration: Open communication channels that encourage teamwork across all levels.
• Recognition: A robust program that celebrates achievements, from daily wins to milestone accomplishments.
• Employee Well‑Being: Resources such as Employee Assistance Programs, wellness initiatives, and flexible scheduling to support work‑life balance.
• Community Engagement: Opportunities to give back through volunteer programs and charitable partnerships.

Compensation & Benefits

While specific figures may vary by location and experience, brighthush offers a competitive salary package that reflects the value of your contributions. In addition, you will enjoy a comprehensive benefits suite, including:

• Health, dental, and vision insurance with options for family coverage.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discount program across all brighthush brands.
• Life and disability insurance options.
• Employee assistance and wellness programs.
• Professional development and tuition reimbursement opportunities.
• Additional perks such as pet insurance, legal assistance, and credit union access.

How to Apply

Ready to elevate the customer experience and lead a high‑performing team at brighthush? Submit your application through our careers portal or click the link below to start your journey with us.

Apply to this role

Location

USA – brighthush Store 1006, Lima, OH

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you will be at the heart of our mission to deliver outstanding value and service to millions of shoppers worldwide. Your leadership will shape the daily interactions that define our brand, and your growth will be supported by a culture that values learning, innovation, and collaboration. If you are passionate about retail, customer service, and leading teams to success, we invite you to apply and become part of the brighthush family.