Experienced Customer Service Specialist & Showroom Experience Coordinator – Appointment Scheduling & Client Engagement Lead at brighthush

About brighthush

brighthush is the benchmark for premium space‑management solutions, turning everyday homes into canvases of creativity, comfort, and connection. Since our founding in 1978, we have set the industry standard for quality, innovation, and customer experience. Our portfolio spans elegant walk‑in closets, dynamic entertainment centers, versatile pantries, and functional home offices—all crafted to add tangible value to your life by making space for what truly matters.

At brighthush, we believe that a well‑organized home is more than a backdrop—it’s a source of inspiration and a sanctuary for the soul. Our mission is to bring “practical magic” into every client’s space, and we do so by combining cutting‑edge design with unparalleled service. As part of our team, you’ll help us continue to redefine what it means to live in a space that feels both purposeful and beautiful.

Why Join brighthush?

• Career Growth & Promotion Opportunities: We invest in our people. From on‑the‑job training to leadership development programs, you’ll have clear pathways to advance into senior roles, project management, or even design leadership.
• Comprehensive Benefits Package: Health, dental, and vision insurance; paid sick leave and holidays; competitive salary; and a generous 401(k) match.
• Dynamic Work Environment: A collaborative, fast‑paced setting where your ideas are heard and your contributions make a real impact.
• Continuous Learning: Access to industry conferences, design workshops, and cross‑functional training sessions.
• Inclusive Culture: We celebrate diversity, champion equity, and foster a workplace where everyone feels respected and empowered.

Key Responsibilities

As a Customer Service Specialist & Showroom Experience Coordinator at brighthush, you will be the first point of contact for our clients, ensuring every interaction reflects our brand’s commitment to excellence. Your day will involve a blend of administrative precision, customer engagement, and showroom stewardship.

• Appointment Scheduling: Efficiently schedule consultations for our Design Consultants using the Customer Relationship Manager (CRM). Coordinate dates, times, and locations while maintaining a high level of accuracy.
• Multi‑Channel Communication: Handle inbound phone calls, emails, and showroom visits. Provide timely, courteous, and professional responses to vendors, clients, and internal stakeholders.
• Issue Resolution: Escalate client concerns or complaints to the management team. Collaborate with designers and managers to resolve issues swiftly and satisfactorily.
• Showroom Management: Serve as the first point of contact for showroom visitors. Greet guests, manage the guestbook, offer refreshments, and ensure the showroom is pristine and welcoming.
• Administrative Support: Reconcile receivables with vendor invoices, process credit card payments, and maintain accurate financial records.
• Centralized Scheduling Collaboration: Work closely with the Centralized Scheduling team to verify consultation accuracy and resolve scheduling discrepancies.
• Customer Communication: Provide support related to installations, confirmations, and return visits, ensuring clients are informed and satisfied throughout the project lifecycle.

Essential Qualifications

• 1–2 years of administrative and/or customer service experience.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Excellent verbal and written communication skills—polite, clear, and professional.
• Strong data entry skills with a keen eye for detail.
• Proficiency in calendar management and regional scheduling.
• Self‑starter attitude with the ability to manage your own schedule in a fast‑paced environment.
• Tech‑savvy: Comfortable learning and applying business systems such as CAD, Epicor, Salesforce, Microsoft Office, and our proprietary CRM.

Preferred Qualifications

• Experience with showroom operations and client hospitality.
• Knowledge of credit card reconciliation and financial reporting.
• Previous exposure to design or interior‑decorating industries.
• Multilingual abilities to serve a diverse client base.
• Demonstrated ability to work collaboratively across cross‑functional teams.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Organizational Excellence: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Problem‑Solving: Quick thinker who can identify issues, propose solutions, and implement them efficiently.
• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Team Collaboration: Work seamlessly with designers, managers, vendors, and fellow team members.
• Technology Proficiency: Comfortable navigating CRM systems, spreadsheets, and other digital tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and design workshops.
• Cross‑departmental shadowing to broaden your skill set.
• Clear promotion pathways—from Customer Service Specialist to Senior Specialist, Team Lead, or Project Manager.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

Our culture is built on collaboration, innovation, and a shared commitment to excellence. You’ll find:

• A supportive team that values diverse perspectives.
• Open communication channels—your voice matters.
• Flexible work arrangements to support work‑life balance.
• Regular team‑building events, design showcases, and community outreach initiatives.
• A focus on sustainability—our designs prioritize eco‑friendly materials and practices.

Compensation & Perks

While specific salary ranges vary by experience, we offer competitive pay aligned with industry standards. In addition to base salary, you’ll receive:

• Health, dental, and vision insurance.
• Paid sick leave and paid holidays.
• 401(k) plan with company match.
• Employee discount on all brighthush products and services.
• Professional development stipend.
• Wellness programs, including gym memberships and mindfulness sessions.

How to Apply

Ready to bring your customer‑service expertise to a brand that values creativity, quality, and community? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.

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About brighthush

Founded in 1978, brighthush has become the industry leader in premium space management, delivering custom‑designed organizational solutions and exceptional service. We believe home is more than just a place—it should be a source of creativity, comfort, and connection. From beautiful walk‑in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as “practical magic.”