Experienced Customer Service & Tracking Representative – Remote (Indianapolis Area) – Supply Chain & Logistics Excellence

About brighthush

brighthush is a forward‑thinking leader in the supply chain and logistics arena, dedicated to delivering unparalleled service to our global clientele. With a culture that champions innovation, collaboration, and continuous improvement, we empower our team members to grow both personally and professionally. Whether you’re a seasoned logistics professional or an ambitious newcomer, brighthush offers a dynamic environment where your contributions directly impact customer satisfaction and operational excellence.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Customer Service & Tracking Representative, you’ll be at the heart of our operations, ensuring that every shipment moves smoothly from origin to destination. In return, we provide a competitive compensation package, comprehensive benefits, flexible work arrangements, and a culture that values work‑life balance, continuous learning, and career advancement.

Key Responsibilities

• Real‑time Shipment Tracking: Monitor all inbound and outbound shipments, ensuring they meet pickup and delivery expectations. Escalate any deviations from the standard tracking process immediately to maintain customer confidence.
• Customer Interaction: Serve as the primary point of contact for customers, responding to emails, voicemails, and portal inquiries with professionalism and speed. Resolve issues, provide status updates, and ensure a seamless experience.
• Data Management: Accurately enter and update shipment information in the Transportation System Management database. Verify data integrity and troubleshoot discrepancies.
• Collaboration with Operations: Work closely with the Supply Chain Compliance Manager and Dispatch teams to identify process improvements, share insights, and drive operational efficiencies.
• Escalation Management: Identify suspect shipments, coordinate with carriers, and manage escalation protocols to prevent delays and mitigate risks.
• Security & SOP Compliance: Adhere to security Standard Operating Procedures (SOPs) related to tracking, ensuring all activities meet brighthush quality and process standards.
• Team Communication: Participate in daily sunset meetings with the Tracking Supervisor to discuss updates, challenges, and opportunities for improvement.
• Training & Development: Attend mandatory quarterly meetings and on‑site training sessions at the brighthush corporate office to stay current on systems, policies, and best practices.

Essential Qualifications

• High school diploma or GED (required).
• 1–2 years of experience in transportation or logistics (preferred).
• Proficiency in basic computer skills, including email, internet research, and data entry.
• Strong mathematical aptitude for handling shipment quantities and cost calculations.
• Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• High attention to detail and a commitment to accuracy.
• Self‑motivated, proactive, and able to work independently with minimal supervision.
• Strong organizational skills, capable of prioritizing tasks and meeting deadlines.
• Customer‑service orientation and a professional, courteous demeanor.

Preferred Qualifications

• Experience with transportation management systems (TMS) or similar logistics software.
• Knowledge of supply chain compliance and regulatory requirements.
• Previous exposure to carrier communication and tender management.
• Ability to negotiate and influence cross‑functional teams.

Key Skills & Competencies

• Analytical thinking and problem‑solving.
• Effective time‑management and multitasking.
• Adaptability to changing priorities and dynamic environments.
• Team collaboration and cross‑functional communication.
• Commitment to continuous improvement and process optimization.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training workshops covering advanced TMS functionalities, compliance updates, and customer‑service excellence.
• Opportunities to transition into roles such as Operations Analyst, Supply Chain Coordinator, or Logistics Manager.
• Leadership development tracks for high‑potential employees.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.

Work Environment & Culture

While this role is primarily remote, you’ll be part of a vibrant, collaborative team that values transparency, innovation, and mutual respect. Our culture encourages open communication, celebrates achievements, and supports a healthy work‑life balance. We host quarterly virtual town halls, team‑building events, and recognition programs that keep our community connected and motivated.

Compensation & Benefits

brighthush offers a competitive salary package that reflects your experience and contributions. In addition, you’ll enjoy:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Employee wellness programs and mental‑health resources.
• Remote work stipend to support your home office setup.
• Professional development budget for certifications, conferences, and courses.

How to Apply

If you’re ready to take the next step in your logistics career and join a company that values innovation, customer focus, and employee growth, we encourage you to apply today. Click the link below to submit your application and become part of the brighthush family.