Experienced Customer Success Manager – Remote Telecom Account Management & Growth Specialist

About brighthush

brighthush is a trailblazer in the cloud communications, managed connectivity, and managed security arena. Founded in 2001, our family‑owned, debt‑free organization has grown to serve more than 22,000 enterprise locations worldwide. We pride ourselves on delivering award‑winning customer experiences that consistently surpass industry standards. Our reputation for integrity, reliability, and dependability is built on a foundation of 20 years of outstanding service, a portfolio of more than 100 coveted industry awards, and a relentless focus on delighting every customer, partner, and channel collaborator.

Why brighthush?

At brighthush, we believe that the best results come from a culture that values collaboration, innovation, and personal growth. Our remote‑first approach gives you the flexibility to work from anywhere while staying connected to a vibrant, high‑energy team. We invest heavily in professional development, offering mentorship programs, cross‑functional training, and access to industry conferences. As a company that remains debt‑free and experiences steady expansion, we provide a stable environment where you can build a long‑term career and make a tangible impact on our clients’ success.

Role Overview

As a Customer Success Manager – Remote Telecom, you will be the linchpin between our clients and the internal teams that deliver brighthush’s cutting‑edge telecom solutions. Your primary focus will be nurturing, retaining, and expanding existing accounts—no hunting or outbound prospecting required. You will manage a portfolio of designated client accounts, ensuring high satisfaction, driving revenue growth, and fostering long‑term partnerships. Your deep understanding of telecom carrier operations and customer success principles will enable you to translate complex technical offerings into clear business value for our clients.

Key Responsibilities

• Build and sustain strong, trust‑based relationships with telecom clients across diverse industries.
• Act as the primary point of contact for assigned customers, providing proactive support and strategic guidance.
• Identify and capitalize on expansion opportunities within existing accounts, including upsells of SD‑WAN, UCaaS, and managed security services.
• Manage and fulfill client requests efficiently, ensuring timely resolution of operational challenges.
• Oversee contract renewals, ensuring seamless execution and alignment with client objectives.
• Coordinate cross‑departmental efforts—sales, engineering, product, and support—to deliver on client requirements.
• Schedule and facilitate solution‑focused customer meetings, workshops, and business reviews.
• Collaborate with internal teams to translate customer feedback into product enhancements and service improvements.
• Perform general administrative duties, including account documentation, reporting, and CRM updates.
• Promote and upsell brighthush’s telecom products and services effectively, driving revenue growth.

Essential Qualifications

• Minimum of 3 years of experience in a telecom carrier or telecom service provider environment.
• Proven track record in telecom account management and customer success, with a deep understanding of carrier operations, network architecture, and service delivery.
• Strong passion for working in a sales and marketing environment, with a knack for translating technical solutions into business outcomes.
• Excellent written and verbal communication skills, capable of engaging C‑level executives and technical stakeholders alike.
• Demonstrated ability to thrive under deadlines and manage multiple priorities simultaneously.
• Polite, friendly, and diplomatic demeanor that fosters long‑term client relationships.
• Strong negotiation skills and a consultative approach to problem solving.
• Exceptional interpersonal skills and a collaborative mindset.
• High level of organization, attention to detail, and proficiency with CRM systems.

Preferred Qualifications

• Experience in a Customer Success Manager role within the telecom or cloud communications sector.
• Knowledge of SD‑WAN, UCaaS, and managed security product suites.
• Background in data‑driven decision making, with the ability to analyze customer usage patterns and recommend optimizations.
• Experience with remote collaboration tools and virtual meeting facilitation.
• Certifications in telecom or customer success (e.g., CCNA, CCNP, CSCS).

Skills & Competencies

• Strategic Account Management
• Customer Relationship Building
• Contract Negotiation & Renewal
• Cross‑Functional Collaboration
• Data Analysis & Insight Generation
• Problem Solving & Conflict Resolution
• Time Management & Prioritization
• Adaptability & Resilience
• Tech Savviness & CRM Proficiency

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the telecom landscape. As you master the art of customer success, you’ll have the opportunity to:

• Advance into senior account management or client success leadership roles.
• Transition into product management, sales strategy, or technical consulting positions.
• Lead cross‑functional initiatives that shape the future of our telecom offerings.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Attend industry conferences, webinars, and training sessions to stay ahead of emerging trends.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑departmental syncs.
• Digital collaboration tools (Slack, Teams, Zoom, Miro).
• Annual virtual retreats and quarterly in‑person meetups for team building.
• A supportive environment that encourages work‑life balance, mental health, and personal well‑being.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for telecom customer success professionals.
• Performance‑based bonuses tied to account growth, renewal rates, and customer satisfaction metrics.
• 401(k) retirement plan with employer matching contributions.
• Comprehensive health coverage—medical, dental, vision, and life insurance.
• Flexible remote work policy with minimal travel requirements.
• Professional development budget for courses, certifications, and conference attendance.
• Well‑being stipend for gym memberships, wellness apps, or mental health resources.

Ready to Join brighthush?

If you are a telecom veteran with a passion for building lasting client relationships and driving revenue growth, we want to hear from you. This role offers the chance to work with a forward‑thinking, award‑winning organization that values your expertise and invests in your future.

Apply today and become a pivotal part of brighthush’s mission to connect and communicate the world more efficiently and reliably.