Experienced Customer Support Specialist – Custom Cable Assembly & Order Management – High‑Volume Manufacturing

About brighthush

At brighthush, we’re redefining the future of custom cable solutions for the global electronics and telecommunications markets. With a legacy of precision engineering, innovative design, and a relentless focus on customer satisfaction, brighthush has become a trusted partner for Fortune 500 companies, aerospace firms, and cutting‑edge tech startups alike. Our mission is simple: deliver the highest quality custom cables that power the world’s most demanding applications, while creating an inclusive, collaborative, and growth‑oriented workplace for our team.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic environment where your expertise directly influences product excellence and customer success. We champion continuous learning, provide a clear career ladder, and celebrate achievements at every level. Whether you’re a seasoned support professional or a recent graduate with a passion for technology, brighthush offers the tools, resources, and culture to help you thrive.

Key Responsibilities

• Order Processing & Management: Receive, validate, and enter customer orders into our ERP system, ensuring accuracy across POs, EDI transactions, and related documentation.
• Customer Liaison: Act as the primary point of contact for Account Managers and customers, providing real‑time updates on order status, production schedules, potential delays, and supply‑chain developments.
• Change Coordination: Manage order modifications—including expedited requests, push‑outs, cancellations, and rescheduling—while maintaining clear communication with all stakeholders.
• RMA & Complaint Resolution: Handle Return Merchandise Authorizations (RMAs) from initiation to completion, troubleshoot product issues, and drive resolutions that satisfy both the customer and internal quality teams.
• Data Integrity & Reporting: Maintain meticulous customer records, generate open‑order reports, and log all communications to support audit trails and continuous improvement.
• Contract & Project Support: Assist with contract amendments, special projects, and cross‑functional initiatives that enhance customer value and operational efficiency.
• Cross‑Functional Collaboration: Partner with Sales, Operations, Supply Chain, and Engineering to resolve issues, streamline processes, and meet customer expectations.
• Continuous Improvement: Identify bottlenecks, propose process enhancements, and contribute to the development of best practices across the organization.
• Additional Duties: Perform any other tasks as assigned by management to support business objectives.

Essential Qualifications

• Minimum 3 years of experience in Customer Service, Customer Support, or Sales Support roles.
• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with ERP systems (e.g., SAP, Oracle, or similar).
• Demonstrated ability to manage high volumes of online orders with a focus on accuracy and timeliness.
• Experience processing RMAs, including initiation, tracking, and final resolution.
• Strong verbal and written communication skills, with an emphasis on active listening and clear articulation.
• Self‑motivated, capable of working independently while collaborating effectively with cross‑functional teams.
• Excellent organizational skills, able to juggle multiple priorities in a deadline‑driven environment.

Preferred Qualifications

• Background in distribution or manufacturing environments.
• Experience with wire, cable, electrical, or electronics manufacturing processes.
• Knowledge of EDI standards and supply‑chain logistics.
• Previous exposure to high‑volume production scheduling and inventory management.
• Familiarity with quality assurance protocols and customer complaint escalation procedures.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to dissect complex order scenarios and propose effective solutions.
• Technical Aptitude: Comfortable navigating ERP platforms, data entry, and basic troubleshooting.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Player: Collaborate across departments to achieve shared goals.
• Attention to Detail: Ensure data accuracy and compliance with internal standards.
• Problem‑Solving: Resolve customer issues efficiently while maintaining a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑training initiatives that expose you to Sales, Operations, and Supply Chain functions.
• Regular performance reviews and personalized development plans.
• Access to industry conferences, webinars, and internal knowledge‑sharing sessions.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Operations Analyst.

Work Environment & Company Culture

brighthush fosters a culture of innovation, transparency, and mutual respect. Our open‑door policy encourages ideas from every level, while our flexible work arrangements support work‑life balance. You’ll find a collaborative atmosphere where teamwork, accountability, and continuous improvement are not just buzzwords—they’re the foundation of our daily operations.

Compensation & Benefits

While the exact salary range will be determined based on experience and qualifications, brighthush offers a competitive compensation package that includes:

• Comprehensive health coverage with multiple medical plan options (CDHP and PPO).
• Company‑paid life and disability insurance.
• 401(k) plan with company match.
• Supplemental critical illness, accident, and hospital indemnity plans.
• Paid time off (PTO) and paid holidays.
• Paid parental leave and compassionate care leave.
• Employee Assistance Program (EAP) and wellness incentives.
• Telehealth access, dental and vision plans.
• Flexible Spending Accounts (FSAs) / Health Savings Accounts (HSAs) with company contributions.
• Pet insurance, legal services, and identity theft protection.

How to Apply

Ready to elevate your career with brighthush? Click the link below to submit your application and join a team that values expertise, creativity, and a commitment to excellence.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, your role as a Customer Support Specialist will be pivotal in ensuring our customers receive flawless service and support. If you’re driven by precision, thrive in a collaborative environment, and are eager to contribute to cutting‑edge cable solutions, we invite you to apply today. Let’s build the future of connectivity together.