Patient Liaison – Virtual Assistant – Remote, Compassionate Care Coordinator for Physical Therapy Practice

About brighthush and the Physical Therapy Landscape

brighthush is a forward‑thinking health organization dedicated to transforming the way patients experience physical therapy. In an era where technology meets personalized care, we are committed to delivering evidence‑based treatments that empower individuals to regain mobility, reduce pain, and return to the activities they love. Our mission is simple yet profound: to become the trusted partner for families seeking high‑quality, compassionate physical therapy services.

As the industry evolves, the role of a Patient Liaison has become pivotal. You will be the bridge between patients and our clinical team, ensuring that every interaction is seamless, supportive, and aligned with our core values of empathy, excellence, and innovation. Whether you’re coordinating appointments, managing follow‑ups, or handling sensitive information, your work will directly impact patient satisfaction and clinical outcomes.

Why Join brighthush?

• Remote Flexibility: Work from anywhere while staying connected to a vibrant, collaborative team.
• Professional Growth: Access to ongoing training, certifications, and career advancement pathways.
• Impactful Work: Play a key role in enhancing patient experience and supporting a practice that values well‑being.
• Inclusive Culture: A supportive environment that celebrates diversity, work‑life balance, and continuous learning.

Key Responsibilities

As a Patient Liaison – Virtual Assistant, you will be the frontline of patient communication and administrative excellence. Your responsibilities will include:

• Confirming patient appointments and managing the digital calendar to ensure optimal scheduling.
• Following up with patients after sessions, sending personalized exercise plans, and tracking progress.
• Responding to frequently asked questions, handling rescheduling requests, and providing clear, empathetic guidance.
• Coordinating referrals from other healthcare providers and collaborating with medical staff to streamline care transitions.
• Sending appointment reminders, maintaining a waitlist, and optimizing patient flow.
• Generating and sending invoices while maintaining accurate electronic medical records.
• Answering calls and assisting patients virtually, delivering concise information and support.
• Preparing documents, managing email correspondence, and ensuring all communications reflect brighthush’s professional tone.
• Performing data entry, generating basic reports, and contributing to data‑driven decision making.
• Greet patients and provide directions within the facility when needed (for occasional on‑site interactions).
• Ensuring patient privacy and confidentiality at all times, in compliance with HIPAA and other regulations.

Essential Qualifications

• Strong written and verbal communication skills, with a compassionate, patient‑centered approach.
• Excellent organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Proficiency in virtual communication tools such as Nextiva phones, Prompt EMR, WelcomeWare (or similar virtual kiosks), and Google Chat.
• Experience in a healthcare or patient support role is highly preferred.
• Self‑motivated, able to work independently in a remote setting while maintaining high productivity.
• Basic understanding of medical terminology and electronic health record systems.

Preferred Qualifications

• Previous experience in a physical therapy or rehabilitation setting.
• Knowledge of joint manipulation, dry needling, diagnostic ultrasound, or cold laser treatments.
• Familiarity with billing processes and insurance claim submissions.
• Experience with data analytics tools or reporting dashboards.
• Multilingual abilities, especially in languages spoken by our diverse patient population.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication across phone, email, and chat.
• Technical Proficiency: Comfortable navigating EMR systems, scheduling platforms, and virtual kiosks.
• Problem‑Solving: Ability to anticipate patient needs and resolve issues proactively.
• Time Management: Prioritize tasks, meet deadlines, and maintain a high level of accuracy.
• Team Collaboration: Work effectively with clinicians, administrative staff, and external partners.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the care we provide. As a Patient Liaison, you will have access to:

• Regular training sessions on the latest physical therapy modalities and patient engagement strategies.
• Mentorship from seasoned clinicians and administrative leaders.
• Opportunities to cross‑train in billing, scheduling, and clinical support roles.
• Pathways to advance into senior liaison, operations, or clinical coordination positions.
• Support for pursuing certifications such as Certified Patient Experience Professional (CPEP) or Certified Medical Administrative Assistant (CMAA).

Work Environment & Culture at brighthush

Our culture is built on trust, respect, and a shared commitment to patient well‑being. Even though you’ll be working remotely, you’ll feel part of a close‑knit team through:

• Weekly virtual huddles to share updates, celebrate successes, and discuss challenges.
• Monthly town‑hall meetings where leadership shares vision, strategy, and company news.
• Annual retreats (virtual or in‑person) that foster team bonding and professional growth.
• A transparent feedback loop that encourages continuous improvement.
• Flexible work hours that respect personal commitments and promote work‑life balance.

Compensation, Perks & Benefits

While specific salary details are tailored to experience, we offer a competitive compensation package that includes:

• Base salary commensurate with qualifications and market rates.
• Performance‑based bonuses tied to patient satisfaction metrics and operational efficiency.
• Health, dental, and vision insurance options.
• Paid time off, sick leave, and a generous holiday schedule.
• Professional development stipend and reimbursement for relevant certifications.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

If you are passionate about enhancing patient experiences, thrive in a remote setting, and want to be part of a forward‑thinking physical therapy practice, we encourage you to apply today. Join brighthush and help us build stronger, healthier families—one patient at a time.