Dynamic Customer Success Manager – Driving Client Retention, Adoption, and Growth in the Golf & Club Technology Space at brighthush

About brighthush

brighthush is a trailblazing technology partner in the golf and club industry, delivering innovative solutions that empower clubs, courses, and their members to thrive in a digital-first world. With a mission to elevate everyday experiences for both players and the communities they serve, brighthush blends cutting‑edge software with a deep understanding of the sport’s unique culture. Our products streamline operations, enhance member engagement, and unlock new revenue streams, all while preserving the timeless joy of golf.

Why Join brighthush?

At brighthush, we believe that the best innovation happens at the intersection of diverse perspectives. Our culture is built on five core values that guide every interaction:

• Find a better way – Constantly challenge the status quo and seek smarter solutions.
• Do the right thing – Integrity and ethical decision‑making are non‑negotiable.
• Say it straight – Transparent communication fuels trust and collaboration.
• Win together – Success is a shared journey; we celebrate collective wins.
• Own the outcome – Accountability drives results and continuous improvement.

Our remote‑first model empowers you to work from anywhere in the United States, giving you the flexibility to balance professional growth with personal life. You’ll join a global network of talented colleagues who support one another, share knowledge, and celebrate milestones together.

Position Overview

As a Customer Success Manager (CSM) at brighthush, you will be the trusted partner for our valued clients in the golf and club vertical. Your primary mission is to ensure long‑term success, satisfaction, and growth for each account. You will act as the bridge between customers and our cross‑functional teams—product, sales, and support—to deliver tailored solutions that exceed expectations.

Key Responsibilities

• Serve as the main point of contact for a portfolio of high‑value customers, building deep, strategic relationships.
• Proactively educate clients on new features, best practices, and industry trends to maximize product adoption.
• Identify upsell and cross‑sell opportunities within your territory, collaborating with sales leadership to close deals.
• Maintain meticulous records of all customer interactions in our CRM, ensuring data integrity and actionable insights.
• Coordinate with product, engineering, and support teams to resolve issues, prioritize enhancements, and deliver on client needs.
• Develop and execute account plans that align with client goals, driving retention and expansion.
• Measure and report on key metrics such as churn, renewal rates, product usage, and customer satisfaction.
• Champion the customer voice internally, advocating for product improvements that add value to the golf and club ecosystem.
• Participate in quarterly business reviews, presenting insights and recommendations to senior stakeholders.
• Stay current on industry developments, competitor offerings, and regulatory changes that impact our clients.

Essential Qualifications

• 3+ years of experience in account management, customer success, or sales within a SaaS or technology environment.
• Proven track record of driving client retention, adoption, and expansion.
• Strong communication skills—able to influence, negotiate, and present to C‑level executives.
• Exceptional listening and problem‑solving abilities, with a customer‑centric mindset.
• Experience managing multiple projects simultaneously while maintaining meticulous attention to detail.
• Technology savvy: comfortable navigating CRM systems, data dashboards, and collaboration tools.
• Understanding of the public golf industry is a plus; familiarity with club operations, membership management, and event coordination is highly valued.
• Self‑starter who thrives in a fast‑paced, evolving environment with shifting priorities.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).

Preferred Qualifications

• Experience in a B2B SaaS environment with a focus on subscription-based revenue models.
• Prior exposure to the golf, sports, or leisure industry, including knowledge of club governance and member engagement strategies.
• Data‑driven mindset: ability to analyze usage metrics and translate findings into actionable recommendations.
• Fluency in additional languages (e.g., Spanish, French) to serve a diverse client base.
• Certifications in Customer Success (CSM), Account Management, or related disciplines.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Relationship Building – Cultivate trust and rapport with stakeholders at all levels.
• Analytical Acumen – Interpret data to uncover trends, risks, and opportunities.
• Project Management – Plan, execute, and deliver on multiple initiatives with precision.
• Adaptability – Navigate ambiguity and pivot quickly in a dynamic environment.
• Collaboration – Work seamlessly with cross‑functional teams to achieve shared objectives.
• Customer Advocacy – Champion the client’s voice in product development and strategy.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders who are passionate about nurturing talent.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Clear career pathways—from CSM to Senior CSM, Account Executive, or Product Management roles.
• Conferences, webinars, and industry events to keep you at the forefront of golf technology.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States, provided you have full working rights and no sponsorship needs. We foster a collaborative atmosphere through:

• Weekly virtual town halls and team check‑ins.
• Open‑door communication channels—Slack, Teams, and email.
• Inclusive decision‑making that values diverse perspectives.
• Recognition programs that celebrate individual and team achievements.
• Flexible work hours that respect work‑life balance.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for Customer Success roles.
• Performance‑based bonuses tied to retention, expansion, and customer satisfaction metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend and access to virtual fitness programs.
• Equity or stock‑option opportunities for eligible employees.

How to Apply

Ready to make a tangible impact on the golf and club community? Submit your resume and cover letter through our application portal. We review applications promptly and will reach out to qualified candidates for next steps.