Experienced Czech Customer Service Agent – Remote, Full Relocation to Greece, 14 Salaries per Year, 25 Vacation Days, Competitive Benefits

Introduction

Are you a fluent Czech speaker with a passion for helping people? Do you thrive in a fast‑paced, customer‑centric environment and dream of living in sunny Greece? brighthush is looking for an Experienced Czech Customer Service Agent to join our dynamic remote support team. With a generous compensation package that includes 14 salaries per year, 25 vacation days, and full relocation assistance, this role offers the perfect blend of professional growth, cultural immersion, and financial reward.

About brighthush

brighthush is a leading global travel and hospitality platform that connects travelers with unique experiences around the world. Our mission is to make travel accessible, personalized, and unforgettable. We pride ourselves on a culture of innovation, inclusivity, and continuous learning. As a remote‑first organization, we empower our employees to work from anywhere while fostering collaboration through cutting‑edge technology and regular virtual team events.

Role Overview

As a Czech Customer Service Agent, you will be the primary point of contact for our Czech‑speaking customers. Your responsibilities will include handling booking inquiries, resolving issues, and providing exceptional service that reflects brighthush’s brand values. You will work closely with cross‑functional teams—sales, operations, and technical support—to ensure a seamless customer journey from inquiry to post‑trip follow‑up.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and phone in Czech and English (B2 level or higher).
• Process booking requests, cancellations, and modifications while ensuring accuracy and compliance with company policies.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate internal teams.
• Maintain detailed, up‑to‑date records of customer interactions in our CRM system.
• Collaborate with the marketing team to provide feedback on customer pain points and suggest improvements to the booking flow.
• Participate in regular training sessions to stay current on product updates, industry trends, and customer service best practices.
• Contribute to the creation of knowledge base articles and FAQs in Czech to improve self‑service options.
• Support the team during peak travel seasons by handling increased call volume and ensuring timely responses.
• Adhere to company standards for response time, quality, and customer satisfaction metrics.

Essential Qualifications

• Native Czech speaker with excellent written and verbal communication skills.
• Proficient in English (minimum B2 level) to handle bilingual customer interactions.
• EU citizenship or valid residence card to legally work in Greece.
• High school diploma or equivalent; higher education is a plus.
• Strong computer literacy and experience using CRM platforms (e.g., Zendesk, Freshdesk).
• Ability to work independently in a remote setting, managing time and priorities effectively.
• Valid birth certificate or equivalent identification for employment verification.

Preferred Qualifications

• Previous experience in customer support, preferably in the travel or hospitality industry.
• Knowledge of Greek language or culture, which can enhance customer interactions.
• Experience with ticketing and reservation systems.
• Familiarity with data privacy regulations (GDPR) and best practices for handling sensitive information.
• Demonstrated ability to work in a multicultural team and adapt to diverse customer needs.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Czech and English.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Customer‑Centricity: A genuine desire to help customers and a commitment to exceeding expectations.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical problems.
• Time Management: Ability to juggle multiple tickets while maintaining high quality.
• Team Collaboration: Willingness to share insights and support teammates across time zones.
• Adaptability: Flexibility to adjust to evolving processes, policies, and customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Agent, you will have the opportunity to:

• Progress to a Senior Support Specialist or Team Lead role within 12–18 months.
• Cross‑train in related areas such as Sales, Operations, or Product Management.
• Attend virtual workshops, webinars, and industry conferences to broaden your skill set.
• Participate in a mentorship program that pairs you with experienced leaders in the organization.
• Contribute to strategic projects that shape the future of our customer experience.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere in Greece, with the flexibility to set your own schedule around core collaboration windows. We value:

• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.
• Work‑Life Balance: Policies that support mental health, such as flexible hours, mental health days, and wellness resources.
• Community: Regular virtual coffee breaks, team building activities, and a vibrant internal social platform.

Compensation & Benefits

While the exact salary will be tailored to your experience, you can expect a competitive package that includes:

• 14 monthly salaries per year, providing a stable and predictable income.
• 25 vacation days annually, plus public holidays in Greece.
• Full relocation support: flight, temporary accommodation, and a housing allowance to help you settle comfortably.
• Health insurance coverage for you and your immediate family.
• Performance bonuses tied to customer satisfaction metrics.
• Professional development stipend for courses, certifications, or conferences.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.

How to Apply

Ready to embark on an exciting career journey with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight your Czech language proficiency, any relevant customer service experience, and your enthusiasm for living in Greece.

Click the link below to apply directly through our careers portal. We look forward to reviewing your application and exploring how you can contribute to our mission of redefining travel experiences.

Apply to This Job

Closing

Join brighthush and become part of a forward‑thinking, customer‑first organization that values your voice, supports your growth, and rewards your dedication. Whether you’re already in Greece or ready to relocate, this role offers a unique blend of professional challenge, cultural enrichment, and financial stability. Don’t miss the chance to shape the future of travel while enjoying the sun, sea, and vibrant lifestyle of Greece.