Bilingual Spanish & English Customer Support Specialist – Remote, Greece – Premium Home Appliances

Welcome to brighthush – Where Exceptional Service Meets Innovation

At brighthush, we’re redefining the premium home appliances market by blending cutting‑edge technology with unparalleled customer experience. Our mission is to deliver products that transform everyday living, and our success hinges on the dedication of our global support team. As a Bilingual Spanish & English Customer Support Specialist, you’ll be the frontline ambassador of brighthush’s commitment to quality, empathy, and problem‑solving excellence.

Why brighthush is the Ideal Place for Your Career Growth

Working with brighthush means joining a forward‑thinking organization that values diversity, continuous learning, and a culture of collaboration. We’re proud to offer:

• Remote work flexibility from anywhere in Greece, with a fully equipped home office stipend.
• A dynamic, multicultural team that celebrates linguistic and cultural diversity.
• Access to the latest tools and technologies that streamline customer interactions and empower you to deliver top‑tier support.
• Clear career pathways, from Customer Support Specialist to Team Lead, and beyond into product, engineering, or marketing roles.

Key Responsibilities – Your Impact Every Day

As a Spanish‑speaking Customer Support Specialist, you’ll play a pivotal role in ensuring our customers receive the highest level of service. Your day‑to‑day tasks will include:

• Multichannel Support: Respond to inquiries via phone, email, live chat, and social media, ensuring consistent brand voice across all touchpoints.
• Technical Troubleshooting: Diagnose and resolve product issues, guiding customers through step‑by‑step solutions while maintaining a calm, professional demeanor.
• Product Knowledge Champion: Stay up‑to‑date on the latest appliance features, firmware updates, and warranty policies to provide accurate, timely information.
• Escalation Management: Identify complex problems that require higher‑level intervention, and coordinate with engineering or product teams to expedite resolution.
• Customer Satisfaction Advocacy: Monitor CSAT scores, follow up on feedback, and proactively suggest improvements to enhance the overall customer journey.
• Data Integrity: Log all interactions accurately in our CRM, ensuring data quality for analytics and future service enhancements.
• Shift Flexibility: Work rotational shifts, including evenings, weekends, and holidays, to support our global customer base.

Essential Qualifications – What We’re Looking For

• Language Proficiency: Native or C2 level Spanish, B2 or higher in English.
• High school diploma or equivalent; a bachelor’s degree in Communications, Business, or a related field is a plus.
• Strong interpersonal and communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and basic troubleshooting of hardware/software issues.
• Experience in a customer‑service or technical support role, preferably within the consumer electronics or home appliances sector.
• Willingness to work rotational shifts and adapt to changing priorities in a fast‑paced environment.
• Valid EU citizenship or a valid residence and work permit for Greece.

Preferred Qualifications – Extra Edge for Your Application

• Previous experience supporting premium or high‑end consumer products.
• Knowledge of Greek language or additional languages beyond Spanish and English.
• Experience with remote collaboration tools (Slack, Teams, Zoom).
• Certifications in customer service or technical support (e.g., ITIL, CompTIA).
• Demonstrated ability to work independently while maintaining alignment with team goals.

Skills & Competencies – What Makes You Thrive at brighthush

• Problem‑Solving Mindset: Ability to analyze issues, think critically, and propose effective solutions quickly.
• Empathy & Emotional Intelligence: Understanding customer emotions and responding with genuine care.
• Adaptability: Comfortable with evolving processes, new technologies, and shifting customer expectations.
• Time Management: Efficiently juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and best practices.
• Data‑Driven Decision Making: Use metrics and feedback to continuously improve service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding with mentorship from senior support leaders.
• Regular training sessions on product updates, soft‑skills development, and advanced troubleshooting.
• Access to an internal learning portal featuring courses in customer experience, data analytics, and leadership.
• Clear promotion pathways to roles such as Support Team Lead, Customer Success Manager, or Product Support Engineer.
• Cross‑departmental projects that allow you to broaden your skill set and network across the organization.

Work Environment & Company Culture at brighthush

Our culture is built on the pillars of transparency, respect, and innovation. You’ll experience:

• Open communication channels with leadership, including monthly town‑halls and Q&A sessions.
• A collaborative atmosphere where ideas are welcomed and celebrated.
• Regular virtual team‑building events, from trivia nights to wellness challenges.
• Commitment to work‑life balance, with flexible scheduling and generous vacation policies.
• Recognition programs that reward outstanding performance and customer‑centric initiatives.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for bilingual customer support roles in Greece.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for employees and optional family plans.
• Annual professional development budget to support certifications, conferences, or courses.
• Home‑office stipend to ensure you have the right tools for remote work.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply – Join the brighthush Family

Ready to bring your passion for customer service and bilingual communication to a leading brand in the premium home appliances sector? Submit your application through our career portal or the link below. We’re excited to learn how your skills and experiences align with our mission to deliver exceptional service worldwide.

Apply to brighthush Today

Closing – Your Future Starts Here

At brighthush, every interaction you handle shapes the experience of millions of customers who rely on our products to enhance their homes. If you’re a proactive, empathetic, and tech‑savvy professional who thrives in a remote, multicultural environment, we want you on our team. Take the next step in your career and help us set new standards for customer support excellence.