Experienced Czech Customer Support Specialist – Remote, Full‑Time, Career Growth & Development at brighthush

About brighthush

brighthush is a trailblazing travel‑technology powerhouse that is reshaping the way people explore the world. By blending cutting‑edge AI, real‑time data, and a user‑centric design philosophy, we empower travelers to discover, book, and enjoy journeys with unprecedented ease. Operating in more than 50 countries, our platform connects millions of users to flights, hotels, activities, and local experiences—all in one seamless ecosystem.

Our mission is simple yet ambitious: to make travel accessible, enjoyable, and stress‑free for everyone, everywhere. Whether you’re a first‑time backpacker or a seasoned globetrotter, brighthush delivers personalized recommendations, instant support, and a frictionless booking experience that turns travel dreams into reality.

Why Join brighthush?

At brighthush, we believe that the heart of every memorable journey lies in the people who support it. As a Czech Customer Support Specialist, you will be the first line of communication for our Czech‑speaking travelers, guiding them through bookings, resolving issues, and ensuring their adventures start on the right foot. This role is more than a job—it’s a launchpad into a vibrant, international career in the travel industry.

Here’s why you’ll love working with us:

• Global Reach, Local Impact: Your support will touch thousands of travelers across Europe, the Middle East, and beyond.
• Remote Flexibility: Work from any EU location with a stable, full‑time schedule that respects your personal life.
• Career Growth: We invest in your professional development through mentorship, training programs, and clear promotion pathways.
• Diverse Culture: Join a team that celebrates different backgrounds, languages, and perspectives.
• Competitive Compensation: Earn a market‑aligned salary, performance bonuses, and a comprehensive benefits package.

What Makes brighthush Stand Out in the Travel Tech Landscape

brighthush is not just another travel app. We combine:

• AI‑driven recommendation engines that learn from user preferences.
• Real‑time flight and hotel data feeds that keep our inventory fresh.
• Seamless integration with local service providers for last‑minute experiences.
• A commitment to sustainability, offering carbon‑offset options and eco‑friendly travel choices.

Key Responsibilities

As a Czech Customer Support Specialist, you will be the frontline ambassador for our brand, ensuring every Czech‑speaking traveler feels heard, valued, and supported. Your daily responsibilities will include:

• Responding to customer inquiries via chat, email, and phone with a friendly, professional tone.
• Assisting customers with booking reservations, modifications, cancellations, and payment issues.
• Diagnosing and troubleshooting technical problems related to our booking platform and mobile app.
• Escalating complex issues to the appropriate internal teams while maintaining clear communication.
• Logging all interactions accurately in our CRM system to ensure data integrity and enable future follow‑ups.
• Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Collaborating with cross‑functional teams—product, engineering, and marketing—to provide customer feedback that drives product improvements.
• Participating in continuous improvement initiatives, such as process reviews and knowledge‑base updates.
• Actively contributing to the creation and maintenance of internal support documentation and FAQs.
• Representing brighthush in virtual customer events, webinars, and community forums.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Native or fluent Czech speaker with excellent written and spoken English proficiency.
• Strong interpersonal skills, with the ability to empathize and communicate clearly with diverse customers.
• Excellent time‑management and organizational abilities, capable of handling multiple tickets simultaneously.
• Valid EU work authorization (citizenship or residency).
• Basic understanding of travel booking processes and terminology.
• Experience using customer support tools (e.g., Zendesk, Intercom, or similar) is a plus.

Preferred Qualifications

While not mandatory, the following experience and skills will give you a competitive edge:

• Prior customer support experience in the travel or hospitality industry.
• Knowledge of other languages (e.g., German, French, or Spanish).
• Familiarity with CRM and ticketing systems, and the ability to learn new software quickly.
• Experience with data analysis or reporting tools (Excel, Google Sheets).
• Proactive problem‑solving mindset and a passion for continuous learning.

Required Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication: Articulate complex information in a clear, concise manner.
• Customer‑Centricity: Put the customer’s needs first and go the extra mile to exceed expectations.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Collaboration: Work effectively with teammates across departments and time zones.
• Analytical Thinking: Identify patterns, root causes, and propose actionable solutions.
• Tech Savvy: Comfortable navigating multiple digital tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a long‑term partner. Your journey with us might include:

• Progression from Customer Support Specialist to Team Lead, and eventually to Managerial roles.
• Cross‑training in product development, quality assurance, or marketing to broaden your skill set.
• Access to online learning platforms (LinkedIn Learning, Coursera) and internal workshops.
• Mentorship programs pairing you with senior leaders who can guide your career path.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Opportunities to lead special projects, such as the creation of a new support knowledge base or the rollout of a new customer‑facing feature.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Even though this role is remote, you will feel connected through:

• Weekly virtual stand‑ups and team meetings.
• Monthly all‑hands sessions where leadership shares company updates and celebrates wins.
• Open‑door policy—your voice matters, and we actively seek feedback from all levels.
• Flexible working hours that respect your personal commitments.
• Regular virtual social events, such as trivia nights, coffee chats, and wellness challenges.
• Access to a digital “water cooler” chat channel for informal conversations and knowledge sharing.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote customer support roles.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance coverage for you and your dependents.
• Paid time off (vacation, sick leave, and personal days) that grows with tenure.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program (EAP) for mental health and well‑being support.
• Optional relocation assistance for employees moving within the EU.
• Access to a company‑sponsored wellness program, including virtual fitness classes and mindfulness sessions.
• Discounts on travel bookings made through brighthush, allowing you to experience our platform firsthand.

How to Apply

Ready to embark on an exciting career journey with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for our Czech Customer Support Specialist role. We look forward to discovering how your passion for travel and customer service can help us create unforgettable experiences for travelers worldwide.

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