Experienced Danish Customer Service Advisor – Remote or On‑Site – Join brighthush in Greece for a Mediterranean Lifestyle

About brighthush

At brighthush, we’re redefining customer experience for a global audience. Our mission is to blend cutting‑edge technology with heartfelt service, ensuring every interaction leaves a lasting positive impression. Nestled in the heart of Greece, brighthush offers a vibrant, multicultural environment where innovation meets the relaxed Mediterranean lifestyle. Whether you’re working from a sun‑kissed office in Athens or from the comfort of your home, you’ll be part of a team that values creativity, collaboration, and continuous growth.

Why Join brighthush?

Working with brighthush means you’ll be at the forefront of a rapidly expanding global brand that spans tech, e‑commerce, automotive, and entertainment. You’ll enjoy:

• Competitive compensation that reflects your expertise and dedication.
• Flexible work arrangements – choose remote or on‑site in Greece.
• Access to world‑class training and development programs.
• A culture that celebrates diversity, encourages innovation, and rewards high performance.

Key Responsibilities

As a Danish Customer Service Advisor, you’ll be the friendly voice that connects Danish customers to brighthush’s world‑class solutions. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in fluent Danish.
• Diagnosing issues, consulting knowledge bases, and collaborating with internal experts to deliver accurate, timely solutions.
• Maintaining a high level of customer satisfaction by providing personalized, empathetic support.
• Documenting interactions in our CRM system and ensuring all data is accurate and up to date.
• Identifying recurring problems and sharing insights with the team to improve processes and product offerings.
• Participating in regular training sessions and knowledge‑sharing workshops.
• Contributing to the creation and refinement of support documentation and FAQs.
• Assisting with the onboarding of new team members by sharing best practices and troubleshooting tips.

Essential Qualifications

We’re looking for candidates who meet the following criteria:

• Native or near‑native fluency in Danish (C1‑C2 level).
• Solid English proficiency (B2 or higher).
• Strong computer literacy – comfortable navigating multiple screens, CRM software, MS Office, and digital platforms.
• Excellent communication skills, both written and verbal.
• Empathy and a genuine customer‑first mindset.
• Problem‑solving aptitude and the ability to think on your feet.
• Positive attitude and resilience under pressure.
• No prior experience required – we provide comprehensive paid training.

Preferred Qualifications

While not mandatory, the following experience will give you an edge:

• Previous customer service or call‑center experience, especially with Danish customers.
• Experience in tech, e‑commerce, automotive, or entertainment sectors.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Familiarity with Greek culture and language (basic conversational skills are a plus).
• Experience with remote work tools (Slack, Teams, Zoom).

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication Excellence: Clear, concise, and friendly communication in Danish and English.
• Technical Proficiency: Ability to troubleshoot software and hardware issues quickly.
• Adaptability: Thrive in a fast‑moving environment with evolving processes.
• Team Collaboration: Work seamlessly with cross‑functional teams across time zones.
• Customer‑Centricity: Put the customer’s needs at the forefront of every interaction.
• Data‑Driven Mindset: Use metrics and analytics to improve service quality.
• Continuous Learning: Eager to grow and stay updated on industry trends.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the markets we serve. We offer:

• Structured onboarding and mentorship programs.
• Regular skill‑building workshops and certifications.
• Clear promotion tracks – from Customer Service Advisor to Senior Advisor, Team Lead, and beyond.
• Cross‑departmental projects that broaden your experience.
• Access to global learning platforms (LinkedIn Learning, Coursera, Udemy).
• Annual performance reviews with transparent feedback and goal setting.

Work Environment & Company Culture

brighthush is built on a foundation of trust, respect, and innovation. Our culture is defined by:

• Open communication – every voice matters.
• Work‑life balance – flexible hours, remote options, and generous vacation policies.
• Community engagement – team outings, volunteer days, and cultural celebrations.
• Inclusive environment – we celebrate diversity and encourage different perspectives.
• Health & wellness – gym memberships, mental health resources, and wellness programs.
• Creative workspace – ergonomic offices with natural light and collaborative zones.

Compensation, Perks & Benefits

We believe in rewarding hard work and dedication. Your package includes:

• Competitive Salary: €1,300 – €1,500 gross per month, commensurate with experience.
• Annual Bonus Structure: 14th salary (Christmas bonus) and a second bonus split into two installments (April & July).
• Performance Bonuses: Monthly incentives tied to key metrics.
• Health Care: Comprehensive medical coverage, including dental and vision.
• Relocation Package: For candidates moving from abroad – travel expenses, initial accommodation, and a relocation stipend.
• Continuous Training: Paid courses, certifications, and access to educational platforms.
• Discounts & Perks: Partner discounts on travel, tech gadgets, and local services.
• Flexible Work Arrangements: Remote or on‑site options with a hybrid model.

How to Apply

Ready to bring your passion for customer service to brighthush? Submit your application through our career portal or click the link below. We’re excited to hear how you can help shape the future of customer experience for Danish customers worldwide.