Senior Customer Service Representative – Remote, B2B/B2C, Multilingual, Phone & Digital Support Specialist for brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is reshaping the way businesses connect with their customers. With a global footprint and a mission to empower companies to deliver world‑class service at scale, brighthush has become a trusted partner for startups, mid‑size firms, and Fortune 500 enterprises alike. Our culture is built on collaboration, continuous learning, and a relentless focus on customer delight. If you thrive in a fast‑paced, remote‑first environment and want to be part of a team that is redefining the future of work, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and brand loyalty.
• Remote‑First Flexibility: Work from anywhere while staying connected with a supportive, global team.
• Growth Opportunities: Fast‑track your career with clear pathways to senior support, team lead, and operations roles.
• Learning Culture: Access to paid training, certifications, and a knowledge hub that keeps you ahead of industry trends.
• Inclusive Environment: Diversity, equity, and inclusion are woven into every aspect of our workplace.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline ambassador for our clients and their customers. Your day‑to‑day tasks will include, but are not limited to:

• Manage inbound and outbound calls, emails, and instant messages with professionalism and empathy.
• Diagnose and resolve customer concerns efficiently, ensuring a seamless experience across all touchpoints.
• Build and nurture sustainable relationships with customer accounts through proactive, open communication.
• Document every interaction accurately in our CRM, updating account records and filing documents for future reference.
• Adhere to communication procedures, guidelines, and policies to maintain brand consistency.
• Identify upsell and cross‑sell opportunities that align with customer needs and company goals.
• Collaborate with cross‑functional teams (Sales, Product, Engineering) to provide feedback and improve service workflows.
• Participate in ad‑hoc projects such as process improvement initiatives, knowledge base updates, and training sessions.
• Handle high‑volume periods, including graveyard shifts, while maintaining composure and service quality.

Essential Qualifications

• Minimum of 1 year of proven experience as a Customer Service Representative in a B2C or B2B environment.
• Excellent English communication skills, both written and verbal (minimum B2 level).
• Proficiency in phone, email, and instant messaging communication.
• Strong organizational and time‑management abilities, capable of juggling multiple priorities.
• Tech‑savvy with familiarity in desktop sharing, cloud services, CRM systems, and VoIP platforms.
• Experience with word‑processing and spreadsheet tools (e.g., Microsoft Office, Google Workspace).
• Comfortable using online calendars and scheduling tools (e.g., Google Calendar).
• Proactive, confident, and detail‑oriented with a customer‑first mindset.
• Availability to work during graveyard shifts (night, early morning, or weekend hours) as required.

Preferred Qualifications

• Experience in a high‑volume call center or support environment.
• Knowledge of customer success metrics and reporting.
• Multilingual capabilities beyond English.
• Prior exposure to SaaS products and subscription‑based services.
• Certification in customer service or related fields.

Technical Requirements

• USB headset with noise cancellation.
• Working webcam for video calls.
• Computer with at least a 1.8 GHz processor and 4 GB RAM.
• Primary internet connection: minimum 25 Mbps cable or fiber.
• Backup internet connection: minimum 10 Mbps (e.g., mobile hotspot).

Compensation & Benefits

At brighthush, we believe in rewarding excellence and fostering well‑being. While the exact salary depends on experience, the typical range for this role is:

• Entry Level (1‑3 years): Up to PHP 31,000 per month.
• Intermediate Level (3‑5 years): Up to PHP 42,000 per month.
• Expert Level (5+ years): Up to PHP 53,000 per month.

In addition to competitive pay, you will receive:

• Health insurance (HMO) covering you and your dependents.
• Performance‑based incentives and bonuses.
• Paid training and professional development programs.
• Inclusive culture initiatives and employee resource groups.
• Upskilling opportunities through online courses and certifications.
• Fully remote work environment – 100% work‑from‑home.
• Supportive team culture with regular virtual socials.
• Opportunities for career advancement into senior support, team lead, or operations roles.
• Fun, collaborative work environment with gamified recognition.
• Holiday and overtime pay in accordance with local labor laws.

Work Schedule & Location

Remote position – you can work from anywhere in the Philippines. Standard US work hours (20‑40 hours per week) are required, with flexibility to cover graveyard shifts as needed.

How to Apply

Ready to bring your customer‑centric expertise to brighthush? Submit your application through our careers portal. Only qualified candidates will be invited to complete an assessment and interview. If you know someone who would be a great fit, feel free to refer them – you could earn up to $30 for a successful hire through our affiliate program.

Join brighthush Today

At brighthush, we’re not just building a company; we’re creating a community of passionate professionals who are committed to delivering exceptional service and driving innovation. If you’re ready to make a tangible impact, grow your career, and work in a culture that values collaboration and continuous learning, we want to hear from you. Apply now and become part of the future of customer service.