Experienced Danish Customer Support Specialist – Remote, Portugal – Multilingual Customer Success & Escalation Management

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional digital experiences across the globe. With a portfolio that spans e‑commerce, fintech, and lifestyle tech, we empower our users to connect, transact, and thrive in a seamless online environment. Our mission is simple: to make every interaction brighter, more intuitive, and delightfully human. As we expand our footprint in Portugal, we’re looking for a passionate Danish Customer Advisor who can bring local expertise and a global mindset to our remote support team.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. We’re not just a tech company; we’re a community of innovators, problem‑solvers, and storytellers who are committed to turning everyday interactions into memorable moments. By joining our remote team, you’ll:

• Work with cutting‑edge tools and platforms that shape the future of digital commerce.
• Collaborate with a diverse, international team that values creativity, transparency, and continuous improvement.
• Enjoy the flexibility of a fully remote role that respects your personal life while offering professional growth.
• Be part of a culture that celebrates curiosity, empathy, and the relentless pursuit of excellence.

Key Responsibilities

As a Danish Customer Advisor at brighthush, you will be the frontline champion for our Danish‑speaking customers. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Handle general inquiries and support tickets primarily through email, chat, and social messaging platforms, while also providing phone assistance when required.
• Brand Voice Stewardship: Adapt and maintain brighthush’s tone and voice across private channels (phone, email, chat) and public arenas (social media, forums, e‑commerce reviews).
• Escalation Management: Identify and respond to customer escalations promptly, escalating issues to higher support tiers as per documented procedures.
• Case Documentation: Log all customer interactions accurately in our CRM, ensuring that relevant case information is captured for future reference and continuous improvement.
• Continuous Improvement: Collaborate with cross‑functional teams to identify recurring issues, propose solutions, and contribute to knowledge base articles.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Native or near‑native proficiency in Danish.
• Strong command of English (both written and spoken) to collaborate with international teams.
• High school diploma or equivalent.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Dynamic, proactive, and self‑motivated with a passion for customer service.
• Excellent communication skills, both verbal and written.
• Based in Portugal and able to work from home with a reliable internet connection.
• Previous experience in a customer‑facing role is a plus.

Preferred Qualifications

• Experience with CRM systems such as Zendesk, Freshdesk, or similar platforms.
• Knowledge of social media management tools (Hootsuite, Sprout Social).
• Familiarity with e‑commerce ecosystems and online review platforms.
• Background in a tech‑savvy, fast‑paced environment.

Required Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with users and deliver solutions that exceed expectations.
• Problem‑Solving: Strong analytical skills to diagnose issues and propose effective resolutions.
• Adaptability: Comfortable navigating multiple communication channels and adjusting tone to fit context.
• Time Management: Efficiently juggle concurrent tickets while maintaining high quality.
• Team Collaboration: Work seamlessly with product, engineering, and marketing teams to close loops.
• Data‑Driven Decision Making: Use metrics to identify trends and drive process improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Danish Customer Advisor, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry best practices, and advanced customer‑service techniques.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Feedback Analyst.
• Cross‑departmental projects that expose you to product development, marketing, and data analytics.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. As a remote team member based in Portugal, you’ll enjoy:

• Flexible working hours that respect your personal commitments.
• A fully equipped home‑office stipend to ensure you have the tools you need.
• Regular virtual team gatherings, hackathons, and wellness sessions.
• A transparent communication style where your voice is heard and valued.
• Access to a global network of professionals across multiple time zones.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary paid over 14 months, ensuring stability throughout the year.
• Performance‑based bonus structure tied to individual and team metrics.
• Health and dental insurance coverage for you and your dependents.
• Paid time off, including public holidays and additional vacation days.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Annual company retreat and team‑building events.

How to Apply

Ready to bring your Danish language skills and customer‑service expertise to a dynamic, remote environment? Click the link below to submit your application and join the brighthush family. We’re excited to learn how you can help us make every customer interaction brighter.