Senior Global Customer Success Leader – Enterprise & APJ Markets – Driving Adoption, Retention, and Revenue Growth for Secure Open‑Source Solutions at brighthush
About brighthush
brighthush stands at the forefront of the secure‑open‑source revolution, delivering production‑ready, hardened components that empower software engineers, AI agents, and enterprise IT teams worldwide. Our technology stack is built on a philosophy of “security by design,” ensuring that every library, container, and runtime is vetted, compliant, and ready for mission‑critical workloads. From Fortune 500 corporations to fast‑growing startups, brighthush customers trust us to eliminate risk, accelerate innovation, and maintain regulatory compliance across highly regulated industries such as finance, healthcare, and government. Backed by world‑class venture capital partners, we are scaling rapidly while staying true to a mission‑driven culture that puts customers at the center of everything we do.
Why Join brighthush?
At brighthush, you will be part of a purpose‑filled organization that is redefining how businesses adopt and secure open‑source software. Our culture blends relentless customer obsession with a bias for intentional action, creating an environment where bold ideas are tested, iterated, and celebrated. You will work alongside engineers who are building the next generation of security primitives, product managers shaping a roadmap that anticipates tomorrow’s threats, and sales leaders who are expanding into new verticals across the globe. If you thrive in a fast‑moving, high‑impact setting and want to leave a tangible imprint on the security landscape, brighthush is the place where your career can truly accelerate.
Key Responsibilities
- Customer Onboarding & Enablement: Own the end‑to‑end technical onboarding experience for enterprise accounts in the APJ region and beyond. Partner with pre‑sales, solutions architects, and post‑sales engineers to map each client’s unique environment, define success criteria, and deliver a customized roadmap that drives rapid time‑to‑value and early adoption of brighthush’s platform.
- Strategic Account Management: Cultivate deep, multi‑level relationships with stakeholders ranging from individual contributors to C‑suite executives such as CISOs and CTOs. Conduct quarterly business reviews, identify renewal and expansion opportunities, and proactively mitigate churn by addressing risk signals before they materialize.
- Training, Enablement & Thought Leadership: Co‑create and deliver immersive training programs, hands‑on workshops, and best‑practice guides in collaboration with the education team. Position yourself as a trusted advisor who helps customers unlock the full potential of brighthush’s security suite.
- Product Evangelism & Market Insight: Stay ahead of emerging security trends, regulatory changes, and competitor movements. Translate these insights into actionable recommendations for customers and feed strategic feedback into brighthush’s product roadmap.
- Customer Advocacy & Voice of the Customer: Serve as the conduit between the customer base and internal teams—engineering, product, sales, and executive leadership. Champion customer needs, prioritize feature requests, and ensure that real‑world usage informs future development cycles.
- Issue Management & Escalation Leadership: Lead cross‑functional response teams to resolve complex technical incidents. Own the escalation process, coordinate resources, and maintain transparent communication with customers throughout the lifecycle of an issue.
- Data‑Driven Success Management: Leverage analytics platforms to monitor adoption metrics, health scores, and usage patterns. Use data to drive proactive outreach, identify upsell opportunities, and produce executive‑level reports that demonstrate ROI and impact.
- Process Innovation & Continuous Improvement: Design, test, and iterate new customer success processes, playbooks, and automation tools that increase efficiency, improve the customer experience, and scale with brighthush’s rapid growth.
Essential Qualifications
- Minimum five (5) years of experience in enterprise‑facing roles such as Customer Success, Professional Services, Technical Account Management, or a hybrid of these with Sales, Solutions Engineering, or Technical Support.
- Active NV1 security clearance with the ability to obtain NV2, enabling you to support brighthush’s federal and defense‑related portfolio.
- Deep domain expertise in at least one of the following: Supply Chain Security, DevSecOps, Application Security, Container Security, Regulatory Compliance, Vulnerability Management, or the broader Software Development Lifecycle.
- Proven track record of managing a portfolio of high‑value customers, driving product adoption, and delivering measurable business outcomes such as increased renewal rates, expansion revenue, or reduced time‑to‑value.
- Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, compelling narratives for diverse audiences.
- High emotional intelligence, strong prioritization abilities, and a demonstrated capacity to work autonomously while influencing cross‑functional teams.
- Entrepreneurial mindset – you are comfortable designing new processes, experimenting with novel approaches, and iterating based on feedback.
- Commitment to continuous personal and professional development, actively seeking opportunities to expand technical and leadership skill sets.
Preferred Qualifications
- Experience in early‑stage startup environments where agility, rapid iteration, and resourcefulness are essential.
- Passion for cybersecurity coupled with hands‑on technical experience in cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes, Docker), Linux systems, or related technologies.
- Prior exposure to the APJ market, including familiarity with regional business practices and fluency in one or more local languages (e.g., Mandarin, Japanese, Korean).
- Demonstrated success in scaling customer success programs, building playbooks, and establishing metrics that drive growth in high‑velocity organizations.
Core Skills & Competencies
- Strategic Account Planning & Execution
- Customer Relationship Management (CRM) – expert proficiency with Salesforce, Gainsight, or comparable platforms
- Data Analysis, KPI Reporting, and Business Intelligence tools (e.g., Tableau, Looker)
- Technical Troubleshooting & Root‑Cause Analysis
- Stakeholder Management & Influencing at all organizational levels
- Project Management, Process Design, and Continuous Improvement methodologies (Agile, Lean)
- Cross‑Functional Collaboration with Engineering, Product, Sales, and Support teams
- Presentation, Workshop Facilitation, and Executive Communication
- Adaptability, Resilience, and a growth mindset in a rapidly evolving security landscape
Career Growth & Learning Opportunities
brighthush invests heavily in the professional development of its people. As a Senior Customer Success Leader, you will have a clear, merit‑based promotion pathway that can lead to Director of Customer Success, Vice President of Global Customer Success, or even General Manager roles within regional business units. We provide:
- Learning Stipends & Certification Support: Annual budgets for industry certifications (e.g., CISSP, CISM, AWS Security Specialty) and advanced technical training.
- Conference & Summit Access: Paid attendance to premier security conferences such as RSA, Black Hat, and regional APJ events, allowing you to bring fresh insights back to the team.
- Mentorship & Leadership Coaching: Pairing with senior leaders for one‑on‑one coaching, as well as participation in internal leadership development programs.
- Product Influence: Direct involvement in roadmap workshops, beta programs, and feature prioritization sessions, ensuring your customers’ voices shape future releases.
- Cross‑Departmental Rotations: Opportunities to shadow engineering, product, or sales teams for a holistic view of the business and to broaden your skill set.
Work Environment & Culture
brighthush embraces a remote‑first, flexible work model that empowers you to work from anywhere while staying deeply connected to the global team. Our culture is built on four core values:
- Customer Obsession: Every decision is filtered through the lens of delivering measurable value to our customers.
- Bias for Intentional Action: We prioritize, plan, execute, and iterate quickly, avoiding analysis paralysis.
- Fun with Purpose: While we tackle serious security challenges, we celebrate wins, encourage humor, and foster a collaborative spirit.
- Trust & Transparency: Open communication, shared decision‑making, and a “no‑blame” approach to learning from mistakes.
To keep the remote community vibrant, we host quarterly virtual town halls, bi‑annual destination summits in major tech hubs, and monthly coworking stipends that let you work from inspiring spaces worldwide.
Compensation & Benefits
brighthush offers a market‑competitive total rewards package designed to attract and retain top talent. While exact figures vary by geography and experience, the package typically includes:
- Base salary aligned with senior‑level benchmarks in the customer success discipline.
- Performance‑based bonuses tied to customer health scores, renewal rates, and expansion revenue.
- Equity participation – stock options granted at hire and upon promotion, with a ten‑year exercise window.
- Comprehensive health, vision, and dental coverage for you and your dependents, with 100 % employer contribution.
- Unlimited paid time off (PTO) to support work‑life harmony, plus generous sick leave policies.
- Parental leave: 18 weeks for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
- Monthly stipends for coworking spaces, high‑speed internet, and mobile phone expenses.
- Professional development budget for certifications, courses, conferences, and learning platforms.
- Wellness initiatives, mental‑health resources, and an employee assistance program (EAP) to promote holistic well‑being.
How to Apply
If you are a driven, customer‑centric professional with a passion for secure software and a desire to make a measurable impact on global enterprises, we want to hear from you. Even if you don’t meet every single requirement, we encourage you to apply—brighthush values diverse backgrounds, unique perspectives, and a relentless willingness to learn.
To submit your application, visit the brighthush careers portal, upload your resume and a concise cover letter that highlights your most relevant achievements, and complete the short questionnaire. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted for an initial conversation within two weeks.
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Equal Opportunity Statement
brighthush is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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