Experienced Danish‑Speaking E‑Commerce Support Specialist – Remote Portugal – Customer Happiness & Order Management at brighthush

About brighthush

brighthush is a leading global technology powerhouse that has redefined the way people interact with digital products. With a relentless focus on innovation, user experience, and premium customer service, brighthush has become synonymous with quality and reliability across the world. Our mission is to empower customers worldwide by delivering seamless, intuitive, and delightful experiences across all touchpoints.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a culture that values curiosity, collaboration, and continuous growth. Our teams are diverse, cross‑functional, and driven by a shared passion for creating products that matter. Whether you’re a seasoned professional or an emerging talent, brighthush offers:

• Access to cutting‑edge technology and tools.
• Mentorship from industry leaders and experts.
• Opportunities to work on high‑impact projects that reach millions.
• A supportive, inclusive environment that celebrates individuality.
• Competitive compensation, comprehensive benefits, and flexible work arrangements.

Position Overview

We are seeking a Danish‑speaking E‑Commerce Support Specialist to join our remote team based in Continental Portugal. In this role, you will be the frontline advocate for our Danish‑speaking customers, ensuring their online shopping journey is smooth, satisfying, and memorable. You will work closely with cross‑functional teams—including logistics, finance, and product—to resolve inquiries, troubleshoot issues, and elevate the overall customer experience.

Key Responsibilities

• Customer Interaction: Respond promptly to customer inquiries via email, phone, and live chat regarding orders, deliveries, returns, and payments.
• Issue Resolution: Diagnose and resolve problems, escalating to the appropriate internal teams when necessary, while maintaining a high level of customer satisfaction.
• Data Management: Handle sensitive customer data securely, adhering to GDPR and internal data protection policies.
• Process Improvement: Identify recurring issues and collaborate with product and engineering teams to implement process improvements.
• Collaboration: Work closely with carriers, warehouse teams, and finance to ensure accurate order fulfillment and timely resolution of payment disputes.
• Shift Flexibility: Operate on rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support for our global customer base.
• Reporting: Generate and analyze support metrics, providing insights to improve service quality and operational efficiency.

Essential Qualifications

• Danish Proficiency: C2 level in both written and spoken Danish.
• English Proficiency: C1 level in written and spoken English.
• Strong attention to detail and excellent written and verbal communication skills.
• Demonstrated ability to manage multiple tasks independently while meeting strict deadlines.
• Experience in e‑commerce support or customer service within a fast‑paced, technology‑driven environment.
• Comfortable using CRM systems, ticketing platforms, and basic data entry tools.
• Willingness to work rotating shifts, including evenings, weekends, and holidays.
• Valid EU passport or residence card for Portugal.

Preferred Qualifications

• Prior experience supporting customers for a global tech brand.
• Knowledge of e‑commerce platforms such as Shopify, Magento, or Shopify Plus.
• Familiarity with logistics and fulfillment processes.
• Experience with data analysis tools (Excel, Power BI, Tableau).
• Multilingual capabilities beyond Danish and English.

Required Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Ability to think critically, troubleshoot, and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams and external partners.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Support Specialist, you will:

• Participate in ongoing training programs covering product knowledge, customer service best practices, and advanced problem‑solving techniques.
• Earn certifications in customer experience, data analytics, or e‑commerce platforms.
• Progress into senior support roles, team lead positions, or cross‑functional roles in product, operations, or marketing.
• Attend internal workshops, hackathons, and innovation labs to contribute ideas and shape future products.
• Benefit from a mentorship program that pairs you with experienced leaders across the organization.

Work Environment & Culture at brighthush

Our remote-first approach means you can work from anywhere in Portugal while staying connected to a vibrant, global community. We foster:

• Inclusive teamwork that values diverse perspectives.
• Transparent communication channels and open feedback loops.
• Regular virtual town halls, team building events, and cultural celebrations.
• Flexibility to balance professional responsibilities with personal life.
• A commitment to sustainability, with initiatives to reduce carbon footprint and support local communities.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote roles in Portugal.
• Performance‑based bonuses and incentive programs.
• Comprehensive health insurance covering medical, dental, and vision care.
• Paid time off, including vacation, sick leave, and public holidays.
• Flexible working hours and remote work options.
• Relocation assistance for candidates moving to Portugal, including housing support.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and fitness subsidies.

How to Apply

If you are a Danish‑speaking professional with a passion for customer service and a desire to work with a world‑renowned tech brand, we want to hear from you. Submit your application through our careers portal or reach out directly to our recruitment team. Join brighthush and help shape the future of digital customer experience.

Join brighthush Today!

Be part of a team that values innovation, empathy, and excellence. Your expertise will directly impact millions of customers worldwide, ensuring they enjoy a flawless shopping journey. Apply now and start your journey with brighthush—where your career meets purpose.