Experienced Dutch‑Speaking Customer Care Agent – Multilingual Support Specialist for FinTech Growth

About brighthush

Welcome to brighthush, a trailblazing fintech pioneer that is redefining how businesses around the globe accept, manage, and grow through payments. Since our inception, we have been dedicated to delivering simple, smart, and accessible payment solutions that empower merchants of every size—from bustling street vendors to thriving e‑commerce giants. Our mission is clear: to eliminate payment friction, unlock growth opportunities, and create a seamless financial experience for every customer.

Why brighthush?

At brighthush, we blend cutting‑edge technology with a customer‑centric mindset. Our platform offers free multi‑currency accounts, powerful e‑commerce tools, and a suite of payment services that scale with your business. We are not just a payment processor; we are a growth partner, providing the tools, insights, and support that help businesses thrive in a rapidly evolving digital economy.

Our Culture

• Innovation at Speed: We thrive in a fast‑moving environment where ideas are tested, iterated, and deployed quickly.
• Diversity & Inclusion: Our team spans continents, languages, and cultures—bringing fresh perspectives to every challenge.
• Continuous Learning: From our internal brighthush Academy to external LinkedIn Learning courses, we invest in your professional growth.
• Team Spirit: Regular team‑building events, social gatherings, and cross‑functional collaborations keep us connected and energized.

Role Overview

As a Customer Care Agent at brighthush, you will be the frontline ambassador for Dutch‑speaking merchants and business owners. Your day‑to‑day responsibilities will involve guiding customers through account setup, troubleshooting complex payment issues, and ensuring a delightful experience across chat, email, and phone channels. This role is dynamic, collaborative, and integral to our mission of making payments effortless for everyone.

Key Responsibilities

• Serve as the primary point of contact for Dutch‑speaking merchants, delivering clear, friendly, and professional support across multiple channels.
• Own customer inquiries from initial contact to resolution, ensuring timely follow‑ups and a smooth handover to relevant internal teams.
• Educate customers on account features, product functionalities, and best practices, translating technical or financial jargon into plain Dutch.
• Act as an internal advocate, collaborating with Payments Operations, Account Verification, and other specialist teams to expedite complex case resolution.
• Document recurring issues and provide actionable feedback to product and engineering teams, driving continuous improvement.
• Maintain accurate records of customer interactions in our CRM, ensuring data integrity and compliance with GDPR.
• Participate in regular training sessions and knowledge‑sharing workshops to stay updated on product changes and industry trends.

Essential Qualifications

• Fluency in Dutch (native or near‑native) and strong command of English, both written and spoken.
• Minimum of 1–2 years in a customer‑facing role, preferably in a call centre, BPO, or fintech support environment.
• Excellent communication skills, with the ability to explain complex technical or financial concepts in simple, jargon‑free language.
• Calm, composed demeanor under pressure, coupled with a genuine passion for helping people.
• Proficiency with digital tools, CRM systems, and a keen eye for detail.
• Interest in fintech, payments, or business technology; prior experience with payment systems or POS solutions is a plus.
• Adaptability and a growth mindset—embrace change as an opportunity rather than a disruption.

Preferred Qualifications

• Experience in a fintech or payment‑processing company.
• Knowledge of EU payment regulations (PSD2, GDPR) and compliance standards.
• Previous exposure to multi‑currency account management.
• Experience with data‑driven problem solving and root‑cause analysis.
• Multilingual capabilities beyond Dutch and English.

Skills & Competencies

• Customer‑centric mindset with a strong service orientation.
• Strong analytical and troubleshooting skills.
• Effective time‑management and prioritization abilities.
• Team collaboration and cross‑functional communication.
• Resilience and adaptability in a fast‑paced environment.
• Proactive learning and continuous improvement.

Career Growth & Development

At brighthush, your career path is as dynamic as our business. We offer:

• Clear promotion tracks from Customer Care Agent to Senior Agent, Team Lead, and beyond.
• Annual performance reviews with transparent metrics and growth plans.
• Access to the brighthush Academy—a curated learning hub covering product knowledge, soft skills, and leadership development.
• Unlimited access to LinkedIn Learning and a dedicated annual training budget.
• Mentorship programs pairing you with senior leaders across the organization.
• Opportunities to contribute to product roadmaps and innovation initiatives.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with annual reviews and performance‑based bonuses.
• Generous paid time off: 25 days of annual leave, with the possibility to accrue up to 30 days.
• Comprehensive health insurance covering medical, dental, and optical care.
• Monthly meal vouchers (approximately €102).
• Fully covered multisport card for fitness and wellness.
• Free coffee, snacks, and beverages at the office.
• Employee referral bonus program.
• Flexible work arrangements, including hybrid and remote options.

What Makes This Role Special?

Joining brighthush means becoming part of a vibrant, international team that values innovation, collaboration, and personal growth. You will:

• Work in a high‑tech environment that encourages experimentation and rapid iteration.
• Interact with merchants from diverse industries, gaining insights into their unique challenges and success stories.
• Contribute directly to product enhancements by sharing customer feedback and identifying pain points.
• Benefit from a supportive culture that celebrates achievements, fosters learning, and rewards initiative.

How to Apply

Ready to shape the future of payments and help businesses thrive? Submit your application through our careers portal. Please include a resume in English and a brief cover letter highlighting your experience with Dutch‑speaking customers and any fintech exposure.

Equal Opportunity Statement

brighthush is committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities. All qualified candidates will receive equal consideration for employment, free from discrimination based on age, ancestry, color, marital status, national origin, disability, veteran status, race, religion, sex, sexual orientation, gender identity, or any other protected characteristic.

Data Privacy

All applications will be handled in compliance with GDPR. Personal information will be used solely for the recruitment process and retained only for the duration required. Shortlisted candidates will be contacted directly.

Join brighthush Today!

Embark on a rewarding career where your voice matters, your growth is supported, and your impact is felt across the fintech landscape. Apply now and become a key player in our mission to make payments simple, smart, and accessible for all.