Experienced E‑Commerce Virtual Assistant – Remote Digital Shelf & Marketplace Specialist for Growth‑Driven Online Brands

About brighthush

brighthush is a forward‑thinking, results‑oriented e‑commerce agency that partners with high‑growth online brands to unlock their full commercial potential. With a proven track record across DTC, Amazon, Shopify, and other marketplaces, we blend data‑driven strategy with creative execution to deliver measurable revenue growth. Our remote‑first culture empowers talented professionals to work from anywhere while staying connected to a collaborative, high‑energy team that celebrates success and embraces continuous learning.

Why This Role Matters

As an E‑Commerce Virtual Assistant at brighthush, you will be the linchpin that keeps our clients’ digital shelves stocked, their customer journeys seamless, and their sales data actionable. You’ll translate strategic objectives into day‑to‑day operational excellence, ensuring every product listing, every customer interaction, and every sales report is executed with precision and insight.

Key Responsibilities

• Own the Digital Shelf: Design and implement differentiated product strategies for DTC, Amazon, and other retail marketplaces. Analyze market trends, competitor activity, and customer feedback to refine positioning and pricing.
• Marketplace Mastery: Manage and optimize product listings on brighthush’s client sites (e.g., brighthush.com) and Amazon Seller Central. Ensure product details—images, descriptions, SKUs, and pricing—are accurate, compelling, and consistent across all platforms.
• Customer Journey Excellence: Monitor and respond to customer inquiries across e‑commerce channels. Process orders, returns, and refunds in line with company guidelines, turning every interaction into a brand‑affirming experience.
• Data‑Backed Growth: Generate weekly sales reports using GoParrot, Square, Amazon Seller Central, and other analytics tools. Track inventory levels, flag low‑stock items, and interpret data to inform strategic decisions and forecast demand.
• Process Optimization: Identify bottlenecks in listing creation, order fulfillment, and customer service workflows. Propose and implement process improvements that increase efficiency and reduce errors.
• Cross‑Functional Collaboration: Work closely with marketing, merchandising, and fulfillment teams to align product launches, promotions, and inventory plans.
• Continuous Learning: Stay current with e‑commerce platform updates, marketplace policies, and industry best practices. Share insights with the team to keep brighthush at the cutting edge.

Essential Qualifications

• Proven experience managing Amazon Seller Central, Shopify, and WordPress e‑commerce platforms.
• Strong analytical skills with the ability to translate data into actionable insights.
• Exceptional attention to detail and organizational prowess.
• Self‑motivated, independent problem‑solver who thrives in a remote environment.
• Proficiency with Google Workspace, Monday.com, GoParrot, and other productivity tools.
• Excellent written and verbal communication skills.
• High level of digital literacy and comfort with learning new software quickly.

Preferred Qualifications

• Experience in a virtual assistant or e‑commerce support role for a high‑growth brand.
• Knowledge of Amazon’s A+ Content, Brand Registry, and advertising tools.
• Background in data visualization (e.g., Power BI, Tableau) to create compelling dashboards.
• Understanding of international marketplace nuances (e.g., Amazon EU, Amazon Japan).
• Experience with inventory management systems such as TradeGecko or Skubana.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Problem Solving: Quick to diagnose issues and propose effective solutions.
• Communication: Clear, concise, and professional in all written and verbal interactions.
• Time Management: Prioritize tasks effectively in a fast‑paced environment.
• Adaptability: Comfortable with rapid changes in platform policies and market dynamics.
• Team Player: Collaborates seamlessly with remote colleagues across time zones.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Virtual Assistant, you’ll have the chance to:

• Progress into senior e‑commerce specialist roles, such as Marketplace Manager or Data Analyst.
• Lead cross‑functional projects that shape the future of our client’s online presence.
• Attend industry conferences, webinars, and workshops at no cost to you.
• Access a curated library of e‑commerce courses, certifications, and learning resources.
• Participate in mentorship programs with senior leaders who share their expertise.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and brainstorming sessions.
• Open communication channels via Slack, Teams, and email.
• A supportive community that values transparency, creativity, and accountability.
• Flexible work hours that accommodate different time zones and personal commitments.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition, you’ll enjoy:

• Comprehensive health & wellness coverage through a top HMO provider.
• Group life insurance for added peace of mind.
• Paid leave credits for vacation, personal days, and sick leave.
• Performance incentives tied to measurable results.
• Overtime pay for extra hours and a night differential for late‑hour support.
• Annual 13th‑month bonus to celebrate your yearly contributions.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to elevate your e‑commerce career with brighthush? Click the link below to submit your application and join a team that values growth, innovation, and impact.