Dynamic Customer Success & Sales Support Specialist – Remote, Construction Management Software Solutions

About brighthush

brighthush is a fast‑growing, cloud‑first software company that empowers construction professionals to manage every phase of their projects with ease. Our all‑in‑one Construction Management Platform brings together project planning, budgeting, scheduling, field communication, and real‑time analytics into a single, intuitive interface. With a growing customer base that spans small general contractors to large construction enterprises, we are on a mission to transform how construction teams collaborate, deliver projects on time, and stay profitable.

As a remote‑first organization, brighthush values flexibility, autonomy, and a culture of continuous learning. We believe that the best ideas come from people who feel empowered to take ownership, experiment, and grow. If you thrive in a fast‑paced environment, love helping people solve problems, and want to be part of a team that is redefining an entire industry, we want to hear from you.

Key Responsibilities

• Lead Prospect Outreach: Promptly engage new leads captured in our CRM, using a blend of email, phone, and chat to answer product and pricing questions.
• Qualify and Nurture Leads: Identify prospects’ pain points, assess fit, and guide them toward the next step—whether that’s scheduling a live demo or enrolling in a 30‑day free trial.
• Maintain Accurate Records: Log all interactions in the CRM, ensuring data integrity and providing actionable insights for the sales and product teams.
• Collaborate with Sales & Product: Share feedback from prospects, highlight feature requests, and help shape future product enhancements.
• Deliver Product Demonstrations: Over time, develop the skill to conduct engaging, customized demos that showcase the value of brighthush’s platform.
• Provide Customer Success Support: Address post‑sale inquiries, troubleshoot common issues, and ensure customers achieve their desired outcomes.
• Track Metrics: Monitor key performance indicators such as response time, conversion rates, and demo scheduling success, and report findings to leadership.
• Participate in Continuous Improvement: Attend regular team meetings, contribute ideas for process optimization, and stay updated on industry trends.

Essential Qualifications

• Proven experience in customer success, sales support, or a related role, preferably within SaaS or construction technology.
• Excellent verbal communication skills: clear, concise, and engaging speaking style with a pleasant, professional tone.
• Strong written communication: articulate, concise, and persuasive email writing that can translate complex concepts into simple language.
• Proficiency with CRM systems (e.g., HubSpot, Salesforce, Zoho) and ability to quickly learn new tools.
• Comfortable using chat platforms (Slack, Teams, Intercom) to support real‑time customer interactions.
• Self‑motivated, detail‑oriented, and able to manage a high volume of leads while maintaining quality.
• Basic understanding of the construction industry is a plus; a willingness to learn and adapt is essential.
• Reliable home office setup: high‑speed internet, a quiet workspace, a quality headset, and a laptop or desktop capable of running CRM and video conferencing tools.

Preferred Qualifications

• Experience with construction management software or related project‑management tools.
• Prior exposure to B2B sales cycles, including qualification, objection handling, and closing.
• Familiarity with data analytics and reporting dashboards.
• Knowledge of the construction supply chain, project budgeting, and scheduling methodologies.
• Experience in a remote or distributed team environment.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and ensuring a positive experience from first contact to long‑term success.
• Communication Excellence: Ability to listen actively, ask insightful questions, and convey information clearly across multiple channels.
• Technical Aptitude: Comfortable navigating web‑based platforms, troubleshooting basic technical issues, and learning new software quickly.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a remote setting.
• Collaboration: Work seamlessly with sales, product, marketing, and support teams to deliver a cohesive customer journey.
• Analytical Thinking: Interpret data, identify trends, and propose actionable improvements.
• Adaptability: Thrive in a fast‑changing environment, pivoting priorities as the business evolves.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you master the fundamentals of customer success and sales support, you’ll have the opportunity to:

• Progress into a Senior Customer Success Manager role, overseeing a portfolio of high‑value accounts.
• Transition into a Sales Engineer or Product Specialist position, leveraging your deep product knowledge to drive revenue.
• Lead cross‑functional initiatives, such as customer onboarding programs or product roadmap workshops.
• Participate in leadership development programs, mentorship, and continuous learning courses (e.g., Salesforce certifications, construction management workshops).
• Contribute to the evolution of brighthush’s platform, ensuring we stay ahead of industry trends and customer needs.

Work Environment & Culture

brighthush is a fully remote, distributed team that values:

• Flexibility: Work from anywhere with a reliable internet connection and a quiet workspace.
• Collaboration: Daily stand‑ups, weekly team meetings, and real‑time chat channels keep us connected.
• Transparency: Open communication channels, shared OKRs, and regular feedback loops.
• Innovation: A culture that encourages experimentation, learning from failure, and celebrating successes.
• Work‑Life Balance: Reasonable working hours (6–8 hours per day) and a focus on results rather than hours logged.

Compensation, Perks & Benefits

While the exact compensation package will be discussed during the interview process, you can expect:

• Competitive hourly rate for a full‑time contract role (6–8 hours per day).
• Performance‑based bonuses tied to lead conversion and demo scheduling metrics.
• Health & wellness stipend to support your home office setup and personal well‑being.
• Access to a curated library of industry resources, webinars, and training courses.
• Annual virtual team retreats and quarterly virtual social events.
• Flexible time off policy to maintain a healthy work‑life balance.

Ready to Join brighthush?

If you are a proactive, customer‑focused professional who thrives in a remote, high‑growth environment, we would love to hear from you. Bring your passion for helping people succeed, your knack for clear communication, and your eagerness to learn about the construction industry. Apply today and become part of a team that is redefining how construction projects are managed worldwide.