Experienced Front‑End Customer Experience Coordinator – Retail Operations, Loyalty Programs, and Team Leadership at brighthush

About brighthush and the Retail Experience Landscape

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 40 countries and a robust network of distribution centers and retail stores, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As part of our mission to create memorable shopping experiences, we are seeking a dynamic Front‑End Customer Experience Coordinator to join our team at the brighthush Store 1334 in Savage, MN.

In this role, you will be the face of brighthush, ensuring that every customer interaction is positive, efficient, and aligned with our brand values. You will lead a team of associates, manage daily front‑end operations, and champion loyalty programs that keep shoppers coming back. If you thrive in a fast‑paced environment, love coaching others, and are passionate about delivering world‑class service, we want to hear from you.

Key Responsibilities

• Lead Front‑End Operations: Oversee all front‑end activities, ensuring that registers are staffed, POS systems are functioning, and the checkout area is clean, organized, and welcoming.
• Customer Experience Champion: Model exemplary customer service by greeting shoppers, addressing concerns promptly, and promoting loyalty programs such as brighthush Rewards.
• Team Development: Train, mentor, and coach associates on front‑end principles, customer engagement techniques, and brand standards. Conduct regular performance reviews and provide constructive feedback.
• Schedule Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels throughout the day.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize responsibilities, and maintain a safe, compliant environment.
• Problem Resolution: Handle customer complaints and operational issues swiftly, turning challenges into opportunities for improvement.
• Collaboration with Management: Communicate effectively with store leadership, share progress updates, and collaborate on training initiatives and store goals.
• Compliance and Safety: Uphold all labor laws, company policies, and safety protocols. Promote a culture of honesty, integrity, and confidentiality.
• Shrink & Loss Prevention: Support store shrink reduction initiatives and participate in loss prevention programs to safeguard merchandise and revenue.
• Continuous Improvement: Identify process enhancements, recommend best practices, and contribute to the overall success of the store.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a high‑volume, fast‑moving environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and developing retail associates.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Prior experience in a loyalty program or customer rewards environment.
• Knowledge of POS systems and retail technology platforms.
• Background in loss prevention or shrink reduction initiatives.
• Demonstrated success in meeting or exceeding sales and customer satisfaction targets.
• Certification in retail management or customer service excellence.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, motivate, and develop a high‑performing team.
• Operational Acumen: Strong grasp of front‑end processes, POS operations, and inventory control.
• Analytical Thinking: Ability to assess performance metrics and implement data‑driven improvements.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Problem‑Solving: Quick to identify root causes and implement effective solutions.
• Adaptability: Comfortable navigating shifting priorities and dynamic retail environments.
• Integrity & Confidentiality: Commitment to ethical conduct and safeguarding sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Front‑End Customer Experience Coordinator, you will gain:

• Hands‑on experience in retail operations, customer service, and team leadership.
• Access to brighthush’s comprehensive learning platform, featuring modules on sales strategy, leadership development, and technology tools.
• Mentorship from senior leaders who share their expertise and guide your professional journey.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Retail Operations.
• Participation in cross‑functional projects that broaden your skill set and expose you to different facets of the business.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every team member is valued. Our core values—customer obsession, teamwork, integrity, and continuous improvement—guide everything we do. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Regular team-building activities, recognition programs, and community outreach initiatives.
• Open communication channels, from daily huddles to quarterly town halls.
• Commitment to work‑life balance, with flexible scheduling and supportive policies.
• An environment that celebrates diversity and promotes equal opportunity for all.

Compensation, Perks, and Benefits

While the starting hourly rate for this position ranges from $16.00 to $16.50, actual compensation is influenced by your experience, skills, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after meeting service or hours requirements).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Employee Assistance Program (EAP) and wellness resources.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Credit union membership and financial planning tools.
• Scholarship program and adoption assistance for qualifying employees.
• Short‑term and long‑term disability coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Referral bonuses for bringing talented friends and family into the brighthush family.

All benefits are subject to the terms of the applicable plan or program and may change over time. For detailed information, please contact your brighthush representative.

Location & Application Process

Address: 14050 Highway 13 South, Savage, MN Store: brighthush Store 1334 Savage MN

Ready to elevate your retail career? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.