Experienced German‑Speaking Remote Customer Care Specialist – Rental Car Services – 40 Hours/Week – Flexible Rotational Shifts – Join brighthush

About brighthush

brighthush is a global leader in the mobility and transportation sector, offering a comprehensive range of rental car solutions to millions of travelers worldwide. With a commitment to exceptional customer experience, we blend cutting‑edge technology with a human touch to deliver seamless, reliable service across every touchpoint. Our mission is simple: make every journey memorable, safe, and hassle‑free.

Why brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find an environment that rewards curiosity, encourages growth, and celebrates diversity. As a remote‑first organization, we empower our teams to work from anywhere while staying connected through a robust digital ecosystem.

Position Overview

We are seeking a German‑speaking Customer Care Specialist to join our dynamic support team. This role is fully remote, based anywhere in mainland Portugal (excluding the Lisbon Metropolitan area). You will be the first point of contact for our German‑speaking customers, handling inquiries via phone, email, and chat, and ensuring a consistently high level of satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries across multiple channels (phone, email, live chat) in German.
• Resolve issues related to reservations, billing, vehicle policies, and account management.
• Escalate complex cases to the appropriate departments while maintaining a positive customer experience.
• Maintain accurate and detailed records of customer interactions in our CRM system.
• Adhere to quality standards and service level agreements (SLAs) set by brighthush.
• Participate in continuous improvement initiatives to enhance the customer journey.
• Collaborate with cross‑functional teams (operations, finance, marketing) to address customer needs.
• Provide feedback on product and service improvements based on customer insights.

Work Schedule & Hours

Contract Type: Permanent (3‑month trial period)

Working Hours: 40 hours per week, 8 hours per day, distributed across a rotational shift pattern.

• Monday to Friday: Rotational shifts between 07:00 AM and 08:00 PM.
• Saturday: 08:00 AM – 04:00 PM.
• Sunday: 08:00 AM – 05:00 PM.
• Two rotational days off per week.

Flexibility is key; you’ll be expected to adapt to varying shift times, including weekends and public holidays.

Essential Qualifications

• Fluency in German (C2 level or higher), both written and spoken.
• Strong command of English (B2 level or higher) for internal communication.
• Previous customer service experience is a plus, but not mandatory.
• Excellent communication, empathy, and problem‑solving skills.
• Ability to thrive in a fast‑paced, high‑volume environment.
• Basic computer literacy and quick adaptability to new systems.
• Availability to work rotational shifts, including weekends and holidays.
• Must be based in mainland Portugal (outside the Lisbon Metropolitan area). Relocation assistance is not provided for this role.

Preferred Qualifications

• Experience in the automotive or travel industry.
• Knowledge of rental car policies, insurance, and billing processes.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk).
• Experience working remotely and managing time effectively.
• Additional language skills (e.g., Spanish, French) are a bonus.

Required Documents

• EU ID or Portuguese Residence Card.
• Manifestação de Interesse / Expression of Interest.
• Job‑seeking visa (if applicable).

What We Offer

• Competitive Salary: Market‑aligned compensation with performance‑based incentives.
• Benefits Package: Health insurance, pension plan, and flexible spending accounts.
• Remote Work Flexibility: Work from anywhere in mainland Portugal with a fully equipped home office stipend.
• Professional Development: Access to online learning platforms, mentorship programs, and career‑growth pathways.
• Team Culture: Inclusive, supportive, and collaborative environment with regular virtual team events.
• Technology & Tools: State‑of‑the‑art communication and collaboration tools to keep you connected and productive.

Career Growth Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Care Specialist, you’ll have the chance to:

• Progress to senior support roles or team lead positions.
• Transition into product, operations, or quality assurance teams.
• Take on cross‑functional projects that influence company strategy.
• Earn certifications in customer experience, data analytics, or project management.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a truly remote experience? Send your up‑to‑date CV in English, along with a brief cover letter highlighting your German language proficiency and customer service experience, to [email protected]. Please include “German‑Speaking Customer Care Specialist – Remote” in the subject line.

Closing Statement

At brighthush, we’re redefining the way people experience travel. If you’re passionate about delivering outstanding customer service, thrive in a fast‑paced environment, and are ready to make a real impact from the comfort of your home, we want to hear from you. Apply today and become part of a team that’s committed to excellence, innovation, and customer delight.

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