Experienced Glasgow Customer Support Agent – Flexible Work‑from‑Home Role with Uncapped Commission Opportunities in the Sports & Lifestyle Awards Industry

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, boasting a rich heritage of over 45 years of delivering exceptional trophies, medals, and recognition products across the United Kingdom. With a catalogue that spans more than 15,000 unique designs, brighthush has earned a reputation for combining timeless craftsmanship with cutting‑edge technology, ensuring that every award is not only a symbol of achievement but also a piece of art that teams, clubs, and corporations can proudly display.

Family‑owned and operated, brighthush remains committed to the values that have guided the business since its inception: quality, customer focus, and a passion for celebrating success. As the industry evolves, brighthush is embracing digital transformation, expanding its online presence, and empowering a new generation of customer champions to bring the “local shop” experience to every corner of the country.

Why Join brighthush?

• Uncapped Commission Structure: Your earning potential is limited only by your ambition. With no cap on commissions, the more you sell, the more you earn.
• Flexible, Remote Work: Work from the comfort of your home, on a schedule that fits your lifestyle. Whether you’re a student, a parent, or simply looking for a part‑time gig, brighthush offers the freedom to balance work and life.
• Full Training & Ongoing Support: No prior sales experience? No problem. brighthush provides comprehensive onboarding, continuous coaching, and a supportive team environment.
• Career Growth: Start as a Customer Support Agent and progress to Territory Manager, Sales Lead, or even a regional leadership role. We invest in your professional development and reward performance with bonus schemes after six months.
• Dynamic Industry: The sports and awards market is booming. Every season brings new opportunities, from local league awards to national championships, ensuring your work remains exciting and impactful.

Key Responsibilities

As a Glasgow‑based Customer Support Agent, you will be the frontline ambassador for brighthush, bridging the gap between our customers and the brand. Your day‑to‑day tasks will include:

• Lead Generation: Identify and engage potential clients through online research, social media, and community outreach.
• Territory Management: Grow and nurture relationships within your assigned region, ensuring a steady pipeline of new and repeat business.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on product selection, customization, and delivery timelines.
• Local Insight: Act as brighthush’s eyes and ears on the ground, gathering feedback, spotting trends, and reporting on competitor activity.
• Value‑Based Selling: Uphold brighthush’s core values—quality, integrity, and customer focus—while driving sales and exceeding targets.
• Performance Tracking: Monitor sales metrics, update CRM records, and report on progress to the regional manager.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, professionalism, and a genuine love for sports and community engagement. The ideal candidate will:

• Have a confident, personable demeanor that resonates with a diverse customer base.
• Be comfortable navigating the internet, using data‑driven tools, and mastering cloud‑based software.
• Possess a strong interest in sports, leisure activities, or community events—this passion fuels authentic customer interactions.
• Maintain an organized, disciplined approach to managing time, leads, and follow‑ups.
• Be self‑motivated, goal‑oriented, and eager to exceed sales targets.

Preferred Experience & Skills

While we welcome applicants from all backgrounds, the following experience will give you a competitive edge:

• Previous experience in customer service, sales, or a related field.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce).
• Basic knowledge of e‑commerce and online ordering systems.
• Experience working remotely and managing a home office setup.
• Strong communication skills in both written and verbal English.

Required Infrastructure

To perform at your best, you’ll need a reliable home office environment:

• High‑speed broadband connection.
• Computer or laptop with a stable internet connection.
• Telephone or VoIP system for customer calls.
• Quiet, dedicated workspace free from distractions.

Compensation & Benefits

brighthush offers a commission‑only compensation model, allowing you to earn based on your performance. While the base salary is not fixed, the potential earnings can range from £5,000 to £20,000 per year—or more—depending on your sales volume and territory growth.

In addition to uncapped commissions, you’ll enjoy:

• Commission on retained business, ensuring long‑term rewards.
• No prior sales experience required—training is built into the role.
• Full access to cloud‑based tools that let you work from anywhere, at any time.
• Regular bonus schemes after six months of proven performance.
• Health and wellness benefits, including flexible working hours and mental health support.
• Professional development opportunities, such as workshops, webinars, and mentorship programs.
• Team events, virtual meet‑ups, and a culture that celebrates wins—both big and small.

Work Environment & Culture

At brighthush, we believe that a supportive, inclusive culture fuels innovation and success. Our remote team is connected through daily stand‑ups, weekly check‑ins, and a vibrant internal communication platform. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you’re a seasoned professional or just starting out, you’ll find a welcoming environment that values your voice and your contributions.

Career Growth Opportunities

brighthush is committed to nurturing talent. As you demonstrate excellence in customer support and sales, you’ll be considered for higher‑level roles such as:

• Territory Manager – overseeing multiple regions and leading a team of agents.
• Sales Lead – driving strategy, training, and performance across the organization.
• Product Specialist – becoming an expert on our award catalog and customizing solutions for high‑profile clients.
• Regional Director – shaping the future of brighthush in a specific geographic area.

We also provide access to industry conferences, certifications, and cross‑departmental projects to broaden your skill set and expand your professional network.

How to Apply

Ready to take the next step in your career and join a company that values passion, performance, and personal growth? Click the link below to submit your application and start your journey with brighthush.

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Conclusion

brighthush offers more than just a job—it offers a platform where your enthusiasm for sports, your dedication to customer service, and your drive to succeed can flourish. With flexible hours, uncapped earnings, and a culture that celebrates every milestone, you’ll find a role that fits your lifestyle and ambitions. If you’re ready to become a key player in a dynamic, award‑winning company, we can’t wait to hear from you.