Strategic Customer Success Manager – Driving Growth & Retention for Auto Service & Tire Businesses

About brighthush

brighthush is a global leader in SaaS solutions that empower automotive service and tire businesses to thrive in an increasingly digital marketplace. With a portfolio of cutting‑edge tools that span digital retailing, eCommerce, digital marketing, and eCatalog solutions, we help dealerships across 12 industry verticals—from powersports and marine to RV, pre‑owned auto, agriculture, and more—unlock new revenue streams, streamline operations, and deliver unforgettable customer experiences.

Our team is headquartered in the United States and extends across Mexico, Belize, India, and the Netherlands. At brighthush, we pride ourselves on a culture that values innovation, collaboration, and continuous learning. We are committed to creating an inclusive environment where every voice is heard, and every employee has the opportunity to grow.

Why Join brighthush?

• Impactful Work: As a Customer Success Manager, you will be the trusted partner for our clients, directly influencing their success and the growth of their businesses.
• Career Growth: We provide clear career pathways, mentorship programs, and access to industry conferences and training.
• Remote‑First Flexibility: Work from anywhere with a reliable internet connection—no travel required.
• Competitive Compensation: Base salary, performance bonuses, equity options, and a comprehensive benefits package.
• Diversity & Inclusion: We celebrate differences and are dedicated to building a workforce that reflects the communities we serve.

Key Responsibilities

In this role, you will be the linchpin between brighthush’s innovative solutions and the success of our clients. Your day‑to‑day activities will include:

• Building deep, long‑term relationships with independent auto service and tire businesses, becoming their go‑to advisor for all things brighthush.
• Mastering the full suite of brighthush products within the first 90 days and staying current on new releases and industry trends.
• Leading quarterly business reviews (QBRs) with your portfolio, presenting data‑driven insights, and outlining actionable growth plans.
• Facilitating remote, web‑based meetings and maintaining a professional virtual presence that reflects brighthush’s brand values.
• Responding swiftly to customer inquiries, troubleshooting issues, and collaborating with cross‑functional teams (Sales, Product, Support) to resolve concerns.
• Identifying upsell and cross‑sell opportunities, communicating the value of relevant products, and passing qualified leads to the Sales Team.
• Proactively monitoring customer health metrics, flagging at‑risk accounts, and implementing retention strategies to keep churn low.
• Collecting and analyzing CSAT/NPS data to continuously improve service quality and customer satisfaction.
• Maintaining rigorous adherence to internal processes, documentation standards, and compliance requirements.
• Leveraging a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage—to manage relationships, track performance, and uncover improvement opportunities.

Essential Qualifications

• Associate’s Degree in Business Administration, Marketing, or a related field.
• Proven experience in consultative account management, customer success, or retention roles.
• Strong verbal and written communication skills; ability to present complex concepts clearly.
• Exceptional relationship‑building skills with a track record of fostering trust and collaboration.
• Detail‑oriented, punctual, and professional in all interactions.
• Self‑starter who thrives independently, works well in a team, and meets deadlines under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Comfortable with video conferencing, collaboration tools, and maintaining a professional on‑camera presence.

Preferred Qualifications

• Experience in digital advertising, marketing agencies, or media sales.
• Background in call‑center operations or customer support.
• Public speaking or presentation experience.
• Knowledge of automotive service industry dynamics.
• Experience with CRM systems (Salesforce) and data analytics tools (Power BI).

Core Competencies & Skills

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Data‑Driven Decision Making – Comfortable interpreting metrics and using insights to drive outcomes.
• Problem Solving – Quick to diagnose issues and develop effective solutions.
• Collaboration – Works seamlessly across departments to deliver a unified customer experience.
• Adaptability – Thrives in a fast‑moving environment with evolving priorities.
• Customer‑Centric Mindset – Places the customer’s success at the forefront of every decision.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Success Manager, you will:

• Participate in a structured onboarding program that includes product deep dives, sales alignment, and customer success best practices.
• Access to internal and external training resources, including certifications in Salesforce, data analytics, and customer success frameworks.
• Mentorship from senior leaders who share their expertise and guide your professional development.
• Opportunities to transition into advanced roles such as Senior Customer Success Manager, Customer Success Director, or Product Management.
• Chance to contribute to product roadmap discussions, ensuring that customer insights shape future innovations.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and empowerment. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Real‑time communication via Slack, Teams, and email.
• Access to a digital knowledge base and community forums.
• Annual virtual retreats and optional in‑person meetups for team building.

We celebrate wins—both big and small—through recognition programs, peer shout‑outs, and quarterly awards. Your contributions will be acknowledged, and your growth will be supported.

Compensation & Benefits

While specific figures vary based on experience, we offer:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Equity options to share in brighthush’s long‑term success.
• Health, dental, and vision insurance plans.
• 401(k) matching and retirement savings options.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work schedule and remote‑work stipend.
• Professional development budget and conference sponsorships.

How to Apply

If you are passionate about driving customer success, thrive in a dynamic environment, and want to make a tangible impact on the automotive service industry, we encourage you to apply today. Even if you don’t meet every requirement, we value diverse perspectives and invite you to share your story with us.

Ready to join the brighthush team? Click the link below to submit your application and take the first step toward an exciting career where your expertise fuels growth for both our clients and your own professional journey.