Experienced Healthcare Billing & Customer Service Representative – Advanced Accounts Receivable Specialist (Remote & Onsite)

About brighthush

brighthush is a leading healthcare solutions provider that has been empowering patients, providers, and payers for over three decades. Our mission is to streamline the billing and collections process, ensuring that every patient receives clear, compassionate, and accurate support. With a culture rooted in integrity, innovation, and continuous learning, we empower our team members to grow both professionally and personally while making a tangible difference in the lives of those we serve.

Why Join brighthush?

At brighthush, you’ll work in a dynamic environment that blends cutting‑edge technology with a human‑centered approach to customer service. Whether you choose to work from the comfort of your home or from our modern Marshfield, WI office, you’ll be part of a collaborative team that values autonomy, accountability, and excellence. We offer:

• Competitive base salary plus performance‑based incentives
• Comprehensive health, dental, and vision plans
• Flexible work schedules and remote‑work options
• Generous paid time off and holiday schedule
• Professional development programs, including certifications in medical billing and coding
• Employee wellness initiatives and a supportive, inclusive culture

Position Summary

As a Healthcare Billing & Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance carriers, and other stakeholders. Your role is pivotal in resolving billing inquiries, facilitating payment options, and ensuring compliance with all regulatory and company standards. You will operate independently, meeting and exceeding key performance indicators (KPIs) such as call volume, payment resolution rates, and call quality scores.

Key Responsibilities

• Handle inbound and outbound calls, emails, and written correspondence from patients, attorneys, insurance companies, and external facilities.
• Resolve complex billing and insurance questions, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Review account statements and financial data to recommend payment plans, assistance programs, or alternative solutions aligned with client guidelines.
• Navigate and utilize multiple systems such as Artiva, Cerner Soarian, and EPIC to access account information, update records, and document interactions.
• Employ effective objection‑handling techniques to address consumer concerns, negotiate payment agreements, and achieve successful resolution.
• Maintain accurate and detailed notes, codes, and documentation with minimal errors, ensuring compliance with PHI and SPI regulations.
• Adhere to brighthush’s Core Values and Strategic Anchors, demonstrating professionalism, empathy, and integrity in every interaction.
• Participate in ongoing training sessions, performance reviews, and quality assurance programs to continuously improve service delivery.
• Collaborate with cross‑functional teams (billing, collections, compliance, and IT) to resolve escalated issues and streamline processes.
• Contribute to process improvement initiatives by identifying bottlenecks, suggesting solutions, and implementing best practices.

Essential Qualifications

• High School Diploma or GED required; associate’s degree or higher in health administration, business, or related field preferred.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Strong knowledge of medical billing and coding principles, including familiarity with ICD‑10, CPT, and HCPCS codes.
• Proficiency in using electronic health record (EHR) systems, particularly Artiva, Cerner Soarian, and EPIC.
• Excellent verbal and written communication skills, with a professional telephone etiquette.
• Advanced computer literacy: multi‑tasking across several applications, keyboard proficiency, and basic math skills.
• Ability to handle sensitive personal information (PHI) with strict confidentiality and compliance with HIPAA regulations.
• Self‑motivated, reliable, and capable of working independently in a remote or office setting.
• Strong problem‑solving skills and the ability to remain calm under pressure.

Preferred Qualifications

• Prior supervisory or team‑lead experience within a call center or billing environment.
• Experience with collections processes and aging account management.
• Knowledge of insurance policies, payer contracts, and reimbursement methodologies.
• Certification in medical billing and coding (e.g., CPC, CCS).
• Experience with customer relationship management (CRM) platforms and call‑routing systems.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help patients navigate billing challenges.
• Empathy, patience, and the ability to communicate complex information in a clear, concise manner.
• Strong analytical skills to interpret financial data and identify payment opportunities.
• Time‑management and organizational skills to meet daily call volume and resolution targets.
• Adaptability to evolving policies, technology updates, and industry regulations.
• Team collaboration and cross‑departmental communication.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Representative, you can progress to roles such as:

• Team Lead – oversee a group of representatives, mentor new hires, and drive performance metrics.
• Billing Analyst – dive deeper into data analysis, trend identification, and process optimization.
• Collections Specialist – focus on aging accounts, payment plans, and advanced negotiation tactics.
• Compliance Officer – ensure adherence to regulatory standards and internal policies.
• Project Manager – lead initiatives to improve workflow, technology integration, and customer experience.

We support your growth through:

• Structured onboarding and continuous training programs.
• Mentorship from experienced leaders.
• Access to industry conferences, webinars, and certification courses.
• Regular performance feedback and goal‑setting sessions.

Work Environment & Culture

brighthush fosters an inclusive, respectful, and collaborative culture. Our team values transparency, accountability, and a shared commitment to patient success. Whether you’re working remotely or in our Marshfield office, you’ll experience:

• Open communication channels with leadership and peers.
• Flexible work arrangements to support work‑life balance.
• Regular team‑building events, both virtual and in‑person.
• A culture of recognition where achievements are celebrated.
• Commitment to diversity, equity, and inclusion.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.
• Employee discount programs and community outreach opportunities.

How to Apply

Ready to make a difference in the healthcare billing landscape? Submit your application through our careers portal or contact our recruiting team directly. We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of patient‑centric billing solutions.