Experienced Healthcare Customer Service Representative – Billing & Insurance Support – Remote & Onsite Opportunities

About brighthush and the Healthcare Customer Service Landscape

brighthush is a forward‑thinking healthcare solutions provider that has been empowering patients, providers, and payers for over three decades. Our mission is to streamline the complex world of medical billing and insurance, ensuring that every patient receives clear, compassionate, and accurate support. As we expand our reach, we’re looking for dedicated professionals who thrive in dynamic environments and are passionate about making a tangible difference in people’s lives.

Why Join brighthush?

At brighthush, you’ll find a culture that values innovation, integrity, and continuous learning. We believe that our people are our greatest asset, which is why we invest heavily in training, mentorship, and career advancement. Whether you work from our modern Marshfield, WI office or from the comfort of your home, you’ll be part of a collaborative team that celebrates success and embraces challenges.

Position Overview

The Healthcare Customer Service Representative (CSR) is the frontline champion of patient satisfaction and financial clarity. This role is pivotal in resolving billing and insurance inquiries, guiding patients through payment options, and ensuring compliance with industry regulations. The CSR will operate independently, meeting or exceeding key performance indicators while upholding brighthush’s core values.

Key Responsibilities

• Handle inbound and outbound calls from patients, law offices, insurance carriers, and external facilities, addressing complex billing and insurance issues with empathy and professionalism.
• Resolve account balances that are aging but not yet sent to collections, using a consultative approach to secure payment and maintain patient relationships.
• Answer intricate billing questions, including deductibles, co‑insurance, co‑pays, denial explanations, charge disputes, claim resubmissions, eligibility checks, and coding discrepancies.
• Review financial statements and recommend tailored payment plans or assistance programs in line with client guidelines.
• Navigate objections and concerns from consumers, employing active listening and problem‑solving techniques to achieve mutually beneficial outcomes.
• Utilize scripts and verbatim guidelines to maximize recovery while maintaining compliance with regulatory standards.
• Maintain accurate account documentation, including notes, codes, and call logs, with minimal errors.
• Operate seamlessly within internal systems and client platforms, ensuring data integrity and confidentiality.
• Adhere to brighthush’s Core Values and Strategic Anchors, embodying professionalism and ethical conduct at all times.
• Participate in ongoing training and cross‑functional projects as needed to support business objectives.

Essential Qualifications

• High School Diploma or equivalent (GED) required; additional education in healthcare, business, or communications is a plus.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Basic math proficiency (addition, subtraction, multiplication, division, percentages) for on‑the‑spot calculations.
• Reliable, self‑motivated, and capable of managing time effectively in a remote or office setting.
• Understanding of sensitive personal information (SPI) and protected health information (PHI) with a commitment to confidentiality.
• Experience with medical billing and coding concepts is highly desirable.
• Prior supervisory experience is welcomed and may accelerate career progression.

Preferred Skills & Knowledge

• Familiarity with Artiva, Cerner Soarian, or EPIC electronic health record (EHR) systems.
• Background in medical office operations or a solid grasp of health insurance mechanics.
• Advanced keyboard typing speed and navigation skills.
• Experience handling complex denial management and charge dispute resolution.
• Knowledge of payment assistance programs and financial counseling techniques.

Core Competencies for Success

• Customer‑centric mindset: Always put the patient first, balancing empathy with efficiency.
• Problem‑solving agility: Quickly assess situations, identify root causes, and propose actionable solutions.
• Adaptability: Thrive in a fast‑paced environment with evolving policies and technology.
• Collaboration: Work effectively with cross‑functional teams, including billing, collections, and compliance.
• Integrity: Uphold the highest standards of confidentiality and ethical conduct.
• Resilience: Maintain composure under pressure and persistently pursue resolution.

Career Growth & Development Opportunities

At brighthush, we view every role as a stepping stone. Successful CSRs can advance to:

• Team Lead – overseeing a group of CSRs, coaching performance, and driving process improvements.
• Billing Analyst – deepening expertise in coding, denial management, and revenue cycle analytics.
• Compliance Specialist – ensuring adherence to regulatory standards and internal policies.
• Customer Experience Manager – shaping the overall patient journey and satisfaction metrics.

We provide continuous learning through webinars, workshops, and access to industry certifications. Mentorship programs pair emerging talent with seasoned leaders, fostering a culture of knowledge sharing and professional growth.

Work Environment & Culture at brighthush

Whether you choose to work from our state‑of‑the‑art Marshfield office or from home, you’ll experience a supportive, inclusive environment that values work‑life balance. Our remote team utilizes screen monitoring, video conferencing, and collaborative tools to stay connected and productive. Onsite staff enjoy modern amenities, ergonomic workstations, and a vibrant community of peers.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics such as call volume, resolution rate, and customer satisfaction.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling options.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness stipends.
• Technology stipend for remote workers to maintain a productive home office.

How to Apply

If you are a compassionate, detail‑oriented professional ready to make a real impact in the healthcare industry, we encourage you to apply. Join brighthush and help us transform the patient experience, one call at a time.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush today.