Senior Customer Success Manager – Enterprise SaaS & Digital Transformation Champion at brighthush

About brighthush

brighthush is a trailblazing remote‑first SaaS company that empowers industrial leaders to unlock the full value of their process data. With a mission to turn raw data into actionable insights, we help Fortune 500 manufacturers and multinational enterprises accelerate digital transformation, improve operational efficiency, and drive profitability. Our team is built on a culture of curiosity, collaboration, and relentless customer focus. As a certified Great Place to Work, a Technology Fast 500 honoree, and an Inc. Magazine Best Workplace, brighthush offers a dynamic environment where innovation thrives and every voice matters.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the success of high‑profile industrial customers, shaping how they harness data to make smarter decisions.
• Growth & Development: We invest heavily in professional development, offering mentorship, leadership training, and access to industry conferences.
• Culture of Excellence: Our remote‑first model gives you flexibility while our collaborative teams ensure you never feel isolated.
• Competitive Compensation & Perks: We offer a base salary that reflects your expertise, a generous bonus structure, unlimited PTO, and a comprehensive benefits package.
• Community & Diversity: brighthush is committed to fostering an inclusive environment where diverse perspectives drive better outcomes.

Key Responsibilities

As a Senior Customer Success Manager, you will be the trusted advisor to our enterprise customers, ensuring they achieve their strategic objectives while driving renewal and expansion. Your day‑to‑day activities will include:

• Strategic Success Planning: Develop and execute detailed success plans that align with each customer’s business goals and industry benchmarks.
• Quarterly Business Reviews (QBRs): Lead QBRs to showcase value, surface opportunities, and recalibrate priorities.
• Customer Adoption & Enablement: Champion user onboarding, training programs, and community forums to maximize product adoption.
• Renewal & Expansion Leadership: Own the renewal process, negotiate contracts, and identify upsell/cross‑sell opportunities across sites and business units.
• Cross‑Functional Collaboration: Partner with Sales, Product, Training, and Support to deliver a seamless customer experience.
• Issue Escalation & Resolution: Act as the primary escalation point for customer concerns, coordinating with internal teams to resolve issues swiftly.
• Product Advocacy: Gather customer feedback, identify gaps, and advocate for feature enhancements that align with market needs.
• Data‑Driven Insight: Leverage customer health metrics, usage analytics, and ROI data to inform strategy and drive proactive engagement.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a leader in industrial analytics.

Essential Qualifications

• 5+ years of experience in a customer‑facing role within a B2B SaaS environment or industrial manufacturing context.
• Proven track record of managing a multi‑million‑dollar book of business, achieving high renewal rates, and driving expansion.
• Deep understanding of time‑series data analytics, industrial IoT, and the IT/OT convergence landscape.
• Experience presenting to senior leadership (Director+ levels) in global Fortune 500 organizations.
• Strong analytical mindset with proficiency in interpreting customer health indicators and translating data into actionable insights.
• Excellent communication, negotiation, and stakeholder management skills.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote‑first environment.

Preferred Qualifications

• Background in digital transformation consulting or strategy within the manufacturing sector.
• Experience with enterprise SaaS implementations in multinational settings.
• Knowledge of compliance frameworks (e.g., ISO, NIST) relevant to industrial data security.
• Fluency in additional languages (e.g., German, Mandarin) to support global accounts.
• Prior experience in a leadership role, mentoring junior CSMs or account managers.

Core Skills & Competencies

• Customer Advocacy: Passionate about championing customer success and building long‑term relationships.
• Strategic Thinking: Ability to translate corporate objectives into actionable account plans.
• Project Management: Skilled at coordinating cross‑functional initiatives and managing multiple priorities.
• Data Literacy: Comfortable working with dashboards, KPI tracking, and data‑driven decision making.
• Problem Solving: Quick to diagnose issues, propose solutions, and influence stakeholders.
• Collaboration: Works seamlessly with Sales, Product, Training, and Support teams.
• Adaptability: Thrives in a dynamic environment with evolving customer needs.

Career Growth & Development

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior CSM, you will:

• Lead a team of Customer Success Managers, shaping the next generation of customer champions.
• Progress to Director of Customer Success, overseeing strategy, operations, and a portfolio of enterprise accounts.
• Explore cross‑functional roles in Product Management, Sales Enablement, or Digital Transformation Consulting.
• Participate in executive leadership programs and industry panels, expanding your professional network.

Work Environment & Culture

brighthush’s remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Real‑time collaboration tools (Slack, Teams, Zoom).
• Quarterly in‑person retreats to foster team bonding and strategic alignment.
• A culture that celebrates wins, encourages experimentation, and values work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $145,000 USD (commensurate with experience).
• Performance Bonus: Quarterly and annual bonuses tied to customer success metrics.
• Equity: Stock options as part of our long‑term incentive plan.
• Paid Time Off: Unlimited PTO, 12‑week paid family leave, and a generous vacation bonus program.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance; short‑term and long‑term disability coverage.
• Home Office Stipend: Generous allowance to set up your optimal remote workspace.
• Professional Development: Reimbursement for courses, certifications, and industry conferences.
• Employee Assistance Program: 24/7 counseling and support services.
• Pet‑Friendly Culture: Bring your furry friends to virtual meetings and enjoy a pet‑friendly environment.

How to Apply

If you are ready to lead enterprise customers to new heights of success and help shape the future of industrial analytics, we want to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.