Experienced Healthcare Customer Service Representative – Remote, Senior Citizen Support, Call Center Excellence

About brighthush

brighthush is a global leader in delivering high‑value customer experiences for the healthcare and technology sectors. With a mission to empower patients and their families through compassionate, accurate, and timely support, we partner with leading healthcare providers, insurers, and tech innovators to create seamless interactions that matter. Our remote workforce is the backbone of this mission, enabling us to reach customers wherever they are while maintaining the highest standards of care.

Why Join brighthush?

At brighthush, we believe that every customer interaction is an opportunity to make a difference. Our culture is built on passion, care, and excellence—values that guide every call, every email, and every support ticket. As a member of our team, you will:

• Work from the comfort of your own home while making a tangible impact on senior citizens and other patients.
• Collaborate with a diverse, global team that values continuous learning and innovation.
• Benefit from a flexible schedule that accommodates evenings, weekends, and occasional holidays.
• Grow your career through structured training, mentorship, and clear advancement pathways.

Position Overview

We are seeking dedicated, empathetic, and detail‑oriented Healthcare Customer Service Representatives to join our work‑from‑home team. In this role, you will handle inbound customer service inquiries, assist callers with healthcare‑related questions, navigate medical terminology, and maintain a high level of patient and customer care.

Key Responsibilities

• Provide exceptional customer service support via phone, resolving customer queries efficiently and empathetically.
• Demonstrate a continuous passion for excellence when interacting with customers, with a special focus on assisting senior citizens.
• Utilize computer literacy and strong typing skills to navigate multiple databases and document caller interactions accurately.
• Listen actively to customer needs, comprehend complex healthcare details, and provide accurate information.
• Maintain confidentiality and adhere to all healthcare privacy regulations and policies.
• Participate in team meetings, ongoing training sessions, and performance reviews.
• Work weekends and be available for occasional overtime based on operational needs.

Essential Functions

• Handle inbound calls from patients, caregivers, and healthcare partners.
• Resolve inquiries related to benefits, coverage, claims, and service usage.
• Escalate complex issues to the appropriate specialist while ensuring a smooth handoff.
• Maintain accurate call logs and update customer records in real time.
• Adhere to call center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.

Schedule & Availability

• Full schedule flexibility to include evenings, weekends, potential holidays, and occasional overtime based on operational needs.
• Multiple upcoming start dates available across November.
• Shift: First (7 AM – 7 PM)

Compensation & Benefits

Competitive Annual Salary: $29,000 – $30,000 (based on experience and performance)

In addition to a competitive salary, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance (medical, prescription, and vision plans)
• Short‑term and long‑term disability coverage
• Life and AD&D insurance
• 401(k) retirement plan with company match
• Paid time off, holidays, and sick leave
• Employee assistance program and wellness resources
• Professional development stipend and tuition reimbursement

Qualifications

Essential Qualifications

• High school diploma or equivalent (college coursework or a degree is a plus).
• Excellent verbal and written communication skills.
• Strong computer literacy and proficiency in typing (minimum 35 WPM).
• Ability to navigate multiple databases and CRM systems.
• Empathy and patience when dealing with senior citizens and patients in distress.
• Commitment to confidentiality and adherence to HIPAA and other privacy regulations.
• Reliable internet connection and a quiet workspace.
• Availability to work evenings, weekends, and occasional holidays.

Preferred Qualifications

• Previous call center or customer service experience (healthcare preferred).
• Experience working with senior citizens or in a geriatric care environment.
• Knowledge of medical terminology and basic health insurance concepts.
• Experience with call center software (e.g., NICE, Genesys, or similar).
• Multilingual abilities (Spanish, French, or other languages are a plus).
• Strong problem‑solving skills and the ability to handle high‑volume call traffic.

Skills & Competencies

• Active listening and clear, concise communication.
• Empathy and cultural sensitivity.
• Time management and organizational skills.
• Adaptability to changing processes and technologies.
• Team collaboration and a willingness to share best practices.
• Resilience under pressure and a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering medical terminology, customer service best practices, and regulatory compliance.
• Mentorship programs pairing you with experienced team members.
• Clear career ladder: Customer Service Representative → Senior Representative → Team Lead → Manager → Director.
• Opportunities to transition into specialized roles such as Claims Specialist, Quality Assurance Analyst, or Training Coordinator.
• Annual performance reviews that recognize achievements and outline personalized development plans.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and well‑being. Our remote workforce enjoys:

• Flexible work hours that respect personal commitments.
• Regular virtual team building events and wellness challenges.
• Open communication channels with leadership and peer support.
• A commitment to diversity, equity, and inclusion—ensuring that every voice is heard.
• Recognition programs that celebrate milestones and exceptional performance.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all abilities and provide reasonable accommodations throughout the hiring process. If you require assistance, please contact [email protected].

Application Process

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We review applications on a rolling basis and encourage you to apply early.

Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any violation of this law will result in criminal penalties and civil liability.

Posting Duration

This posting is open for thirty (30) days.